Business ProfileforBentley Atlanta

This is the second time I have used Bentley Atlanta to service my vehicles. The first time I had an issue with the catalytic converter on my 2017 Bentley Bentayga. I had to argue with the service manager ************************* about who was going to pay to ship the vehicle to her since it was a warranted repair. She refused to pay for the shipping and it is my recollection that Bentley *********, the dealer I purchased the car from paid for the shipping. She said that they did not believe the catalytic converter was the issue after I informed her that I had the code read here in ********** and it was a faulty catalytic converter. When they got the car she said indeed that was the problem and they kept my car for almost 2 months saying that they had to order the part from *******. When I finally got my car back, I drove it approximately 3 miles and the Check Engine light came on. It was the same issue. I called and this time they paid to have the car shipped to them. This time they kept the car almost a month. When I received it back after that repair it was repaired. I asked her why they didnt check the vehicle before they sent it back to me and she said they did. So much for that. After that I sent the car to Bentley ******* for service and was happy with them. I then traded for a 2020 Bentley Flying Spur. I had some warranty items that needed to be repaired and since I was attending a concert in Atlanta on Nov 4, 2023, I called ******* in October 2023 and scheduled the repairs. I furnished her a list of repairs which were 1) ******** missing latch 2) Rear shade inoperable 3) Rotating screen not operating correctly 4) PDC fault 5) Drive system fault 6) Rattle in front 2 doors 7) Brakes squeal in reverse Additionally, I called her the next day and told her about a loud ticking noise coming from the engine. I was called later and told that the car needed a brake job and an alignment. I told her to do the alignment, but not the brake job. When I received the car back, only items number 1,2,4 and 5 were complete. Also the car had a noticeable vibration at 70mph that wasnt present prior to them performing the alignment. Also the car had not be cleaned and had leaves and debris from sitting outside. I want Bentley Atlanta to pay shipping round trip to Bentley ******* and any charges necessary to effect the repairs that they did not complete at all or satisfactorily.