Business ProfileforUnited BMW-Roswell

On June 11, 2024, we purchased a 2015 Jeep Wrangler Unlimited from United BMW of Atlanta. *************************** was our sales associate for this transaction and provided the Carfax and the vehicle inspection report from the dealerships mechanic, as well as a test drive. The vehicle inspection noted an issue with the *** brake system. We decided to purchase the vehicle and have the *** brake system repaired at our expense. During the test drive of the vehicle there were no noticeable issues aside from the light on the dashboard for the *** issue mentioned previously. We signed the documents for the purchase and picked our jeep up on June 12, 2024. On June 13, 2024, we took it to a mechanic to have them assess the repair of the *** system and mentioned a concern regarding a noise coming from the front passenger side. The mechanic diagnosed the Jeep with camshaft issues. This issue was not disclosed in the purchase agreement. The cost to repair the engine was significantly more than what we were informed of by the dealership. We then called ******** and were reminded we signed an AS IS agreement and there was nothing he would do to correct this issue. We then tried to call and speak to a manager/general manager of the dealership but could not get in touch with anyone. Our salesperson ******** sent several texts stating we would receive a callback, however, there has been no call backs. I am very disappointed in the level of service we have received regarding our purchase and in the lack of communication from the dealerships management. If we had been aware of all the issues presented in the vehicles engine, then we would not have made this purchase. I feel the dealership was aware of and did not disclose these issues. We would like the dealership to make it right by fixing the cam shaft issues on the vehicle so we can enjoy our beautiful new Jeep.