ComplaintsforTurito
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/05/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Unauthorized charge even after informing and emailing them to remove the card and not auto renew the services.Happened last year and this year again.Customer service never responds to calls or emails.Initial Complaint
03/08/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In aug 2023 we paid $736 to Turito for Python class. After 2 classes it never got scheduled I asked for a refund. On Jan 10 2024 the relationship manager ************************************* <**************************************> communicated via email that they are refunding $690 .I have been repeatedly following up the Help and Support team goes silent mode and in between they send an email that they are still processing a refund .They have exactly similar case with other customers as well **************************************************************************************************************************************Initial Complaint
01/11/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I signed up online ************ for my son but after few classes we decided to cancel service and request refund. Some practice questions answers were confusing/way off (tutor agreed) and some practice questions had garbled text (technical problem). Looks like they neither proofread practice question nor tested website. They offered to apply credit for 1-1 lessons which we declined. The contract clearly indicate if we don't like classes we will be refunded for un-used classes. I have been emailing and calling every contact I have to follow-up on refund for past 6 months without any progress. I wanted to get refund that was promised.Initial Complaint
09/11/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We enrolled my daughter to Turito online Math and Science classes in February 2023. We paid $1000 for 100 classes ( $10 each class). It was very clearly mentioned in the email( I have an email proof ) that the remaining amount will be refunded in case if we withdraw from the classes incase if we didnt like them. I kid attended just 3 to 4 classes and didnt like them. I spoke to the company coordinator and asked them to end the course and provide the refund. Since then it has been more than 7 months I have not been able to get the refund from the company. I spoke to many associates several times about the issue with no resolution until now. I approaching you hoping that you could help me in this regard.
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Customer Complaints Summary
4 total complaints in the last 3 years.
4 complaints closed in the last 12 months.