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ComplaintsforMarco Bella Eyewear
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
04/10/2023
- Complaint Type:
- Delivery Issues
- Status:
- BBB unable to locate business
I ordered men eye glass frame and was expecting delivery within 4 to 6 days instead it took almost a month. I emailed them several times for status and received no reply. I finally received frame and it was the wrong frame. Im now trying to get instructions on returning and refund. I have emailed and again no response.Initial Complaint
02/27/2022
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I had placed an order on February 3rd with this business for a bookbag. I paid $44.99 for it and it said it was guaranteed to ship out in 5 to 10 business days. I waited two weeks to send an email with no response. Since then I have sent two more emails and have yet to get a single response or any acknowledgement of the fact that they received my money and what their intentions are with my order. I'm usually very patience and assumed it was being shipped from *****- but seeing that their business is in Georgia and I live in **** and it's been almost a month- I feel like there is no excuse, especially since they can't even respond to my email. I can't help but feel like I was scammed and ripped off for $45. Don't advertise shipping in 5 to 10 days if it's not going to be shipped out in the stated period of time.Initial Complaint
11/05/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
To who this letter concerns, My name is ******* *******. In approximately February of 2021 I ordered glasses yet it has taken at least 6 months to get the glasses. When the glasses finally got to me in October they were the wrong glasses. I have sent numerous emails with no response. We are now in November of 2021 and I still have the wrong glasses. I have enclosed a picture of the glasses that I actually ordered. Please look at the picture because again those are the correct ones, not the ones that you sent which is why Im sending those back. Earlier this year I ordered the black glasses that the woman in the picture is wearing that I have enclosed in this letter. After waiting at least 6 months and sending you multiple emails about my glasses you all finally sent me glasses but you sent me the wrong pair of glasses. The glasses you sent are not the same ones that I ordered. I have emailed you all multiple times and it is EXTREMELY hard to get a response. Back in 2020 I placed an order for glasses which the order number was 1192 and your company was able to get the order correct. The reason I needed to order the exact same pair is because the ones I ordered back in 2020 ( order 1192) are broken but the lenses is still good which is why I ordered the exact same pair in 2021 ( order 1320). However with the most recent order 1320 you all sent the wrong glasses. Enclosed you find the wrong glasses that I am sending back to you. Please send me the correct glasses. Furthermore, I cannot use the glasses that you sent because I already have a prescription lenses for the glasses that I originally ordered back in 2020 ( order 1192) which again those glasses are broken which is why I ordered the same exact pair in 2021 ( order 1320). Again, please send me the correct glasses. EMAIL ADDRESS OF THE COMPANY IS *****************@gmail.com
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.