ComplaintsforAmerican Phone Services Corporation
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Complaint Details
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Initial Complaint
09/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Money was sent through western Union to American Phone services by mistake, when I contacted western Union they reached out to American Phone Services in regards to getting my money back. American phone services declined issuing my refund and told western Union to inform me that I should give them a call via **************. I called several times and told that the billing department never received any money from western Union and that I should prove to them western Union sent them an email. Ive been trying to get my money back since July 2023, I have no account with this company, I dont even know what the company is.Initial Complaint
09/12/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
The company doubled my rates without notification and also made a mistake in the amount of minutes they are charging me. My last bill showed multiple calls over 80 minutes spend at a time on a phone conversation, which is ridiculous. I called and they promised to make the correction. They did not make any and my charges are the same . I asked for the revised bill with breakdown of calls and their response was - they cant do that. This is fraud.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.