Business ProfileforThe Cold Life

On January 10th, I purchased a Coldlife Plunge unit through their leasing contractor, Clicklease. The unit was delivered on March 18th. However, by May 10th, I encountered issues with the chiller not staying cold. I reached out to *********************, Head of Support at Coldlife Plunge, via text message, and after three weeks of troubleshooting through FaceTime, the issue remained unresolved.On May 21st, I emailed ***** requesting a replacement unit and information on the warranty process but received no response. ***** eventually sent two replacement hoses, and despite a video conference where I reinstalled the new tubes, the unit still did not function correctly. On May 28th, ***** advised me to send the unit back, and I received a shipping label via email on May 30th. I promptly shipped the unit back via *** on May 31st.Subsequently, on June 3rd, ***************************** from Coldlife informed me that they would be sending a box to ship the chiller back, to which I replied that I had already shipped it using the label provided on May 31st. On June 6th, I emailed ******** for an update, and he redirected me to *****. ***** informed me on June 10th that the team was working on it and would update me on Monday, but I received no further communication.On June 11th, ***** assured me that the unit would be shipped back that week. By June 14th, I requested tracking information but received no response. After multiple follow-up emails, ***** responded on June 18th, stating he would update me. Finally, on June 20th, ***** asked me to confirm the shipping address, which I promptly did, reiterating the original shipping address of ************************, IN.Despite my continued requests for tracking information and expressing my disappointment I have yet to receive a working unit or tracking info At this point, I request either a full refund for the Coldlife Plunge unit so that I can pursue an alternative solution or the expedited shipment of a fully functional chiller