ComplaintsforSu-Tree Service
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Complaint Details
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Initial Complaint
10/12/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Su- tree services was hired to cut down 2 trees in our front yard, trim one tree at our backyard, remove and replace the grass in our lawn with initially bermuda sod but later changed to Zoysia sod for which Mr Jose who I believe to be the owner of the company gave us an estimate of $6,750.00. On 10/1/2021, Mr Jose sent his men and they came, cut the trees, trimmed the tree at the back and cleared the yard. After which I gave them a part payment of $3,560.00 despite that he asked for $2,500.00. On 10/5/2021, the same men came for the grinding of the stump and installation of the grass. Towards the end of their job, I was contacted by mr Jose who informed me that the grass he thought would have been enough for the yard was not enough to finish the job and asked that I should purchase more grass for which I refused because his estimate was supposed to cover the job. Because of this reason, for over a week now, su-tree services left my front yard unfinished, unkempt and in a mess.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.