Complaints

This profile includes complaints for Angela Krause Ford Lincoln's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Angela Krause Ford Lincoln

  1575 Mansell Road Alpharetta, GA 30009

• 

  Angela Krause Ford Lincoln

  1575 Mansell Rd Alpharetta, GA 30009-4843

• 

  Angela Krause Ford Lincoln

  PO Box 1249 Alpharetta, GA 30009

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2025

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On October 28, 2017 I purchased a 2017 Winnebago Era 70A motorhome from the Angela Krause **** Alpharetta dealership for $84,302. The dealership offered a ***************************** contract with ******** for $3,094, which I also purchased. I attempted to use the service plan in October 2024. On October 17, *************************************************************************** the ** fresh water system. I contacted ******** for the required repair authorization and they informed me that the fresh water system was not covered in the contract from the dealership that they had on file. My copy of the contract clearly stated that it was covered. ******** forwarded me the contract that they had on file. My signed contract is an "**" contract and the contract that ******** had was a "Gold" contract which only covers automobile components and specifically excludes the diesel engine in the **. ******** told me to contact the ****************** at Angela Krause to rectify the situation. For the next two weeks I left numerous voice messages with the finance department that were never returned. By the end of November, since I had no response to the phone call messages to the finance department at Angela Krause ****, I went to the dealership and waited in the lobby for someone in finance to arrive. I met personally with ******* ******* who informed me that the dealerships were no longer using EasyCare (which is irrelevant to this issue). I have left at least six voice messages on Mr. ********* phone asking for a status of the issue. No phone call has ever been returned. I believe my service contract is not only worthless but was also fraudulently issued.

• Initial Complaint

  Date:04/04/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Wednesday, January 28, 2025 my husband, daughter, & I came to the dealership. We met with ***** ***************** and were able to find a similar Lincoln *********** as the totaled vehicle. The only issue was that with everything going on concerning our injuries, I had no money for a down payment. ***** went and worked up some quotes. I reiterated that I wanted to see the no down payment price. He gave me an estimate of what it would be with no money down, did the credit information, & I agreed to the amount & purchased the car. He commented about the warranty refund that I would be getting. We were happy to hear that.When the *** claim process started, they asked about a warranty refund. I asked ***** about it via email on February 18, 2025. He did not respond to that question. I reached out to ********* regarding the *** claim, & they said that they were waiting on the warranty refund payment to be made. When I asked ***** about this via email, he said that he used the refund as a down payment on my new vehicle. He did not get my permission to do this, & I was totally unaware of this until I asked him on March 27, 2025. I would have liked make the decision on how the warranty refund was used, because he told my husband and I that it would be issued to ****** that *** is paying out the claim, they are saying that the dealership was supposed to send the warranty refund to *********, Now there is no warranty refund because it was used. ***** should not have used anything concerning the 1st car towards the second car. Now everything is a mess!My next question is that since it is within 90 days, I would like to cancel the warranty refund on my new car. How quickly can the warranty refund be issued?Also, since I did not authorize the warranty for my first car to be used on the second, someone from Angela Krause Lincoln needs to contact ********* to pay off the remaining balance concerning the warranty contract refund that was supposed to be sent to Ally.

  Business Response

  Date: 04/17/2025

  Hello,

   

  My name is *********** *********. I understand I used the cancellation as down payment. I have been in contract with ******* ***** for the past few months, helping her with multiple forms needed, such as book outs, bill of sales etc. I understand we need to send the cancellation money back to *******. I have tried calling and emailing ******* to process a check. I emailed and called her on Tuesday 4/12/2025. We would like to know who this check should be made out to, Ally, or ******* and we can send this check out. I apologize for any confusion or wrongdoing on my part. I have tried my best to respond and help with any documentation needed to resolve this for ******* *****. 

  Customer Answer

  Date: 04/17/2025

   
  Complaint: 23161210
  
  Hi ***********,

  I have not received any calls or messages from you, but I have sent multiple emails to **** *******, you, and ***** to try to get this resolved. I would like to pay off the remaining amount to Ally asap. Is it possible for me to pick up the $4999 check? If you mail it to me, I don't know how long that will take to arrive. Since it's past the 30 days, I will have to dispute the late amount regarding my credit report. If I cannot pick it up, please mail it to me at PO Box 318, Alpharetta, GA 30009. 

  Once I receive the warranty refund, I will mark this matter as resolved. 

  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:03/25/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  3/15/25 purchased 2025 **** mustang from Angela Krause **** in Alpharetta *******. We met in ********** AL to complete paperwork and took delivery of My new car. We looked over the car and at that moment we didnt see anything obvious on the car. Got home and I wanted to wash my car from the bugs got on the car on out travel back home. Well we noticed that there was a blemish in the passenger side fender. We immediately notified ***** and **** at the dealership in *******. With images. And *** emailed ****. **** contacted *** and wake him to take it to our local **** dealership here in ********* ******* this was Monday 3/18/25. I went to world **** Pensacola. **** at the ******************** said the damage on the cars fender was done by the factory. It is a factory defect 100%. *** tried to contact **** several times on Monday with no success so I texted him and let him know that it was a factory defect and the finder needed to be repaired and this involved repainting the fender and the door. He called me and said that we can come and get my car and will take the car back so I agreed to meet at the same place I got it delivers in ********** AL. He said he would have to get with ***** the ** and let me know if thats ok on Tuesday. We did not contact me like he said in the morning so I called him in the afternoon and he said the ** said he was not going to do that and. Whos to know if we didnt do that damage. Im asked **** to call world **** and they can talk to them and he refused and told me we did the damage and he hung up. Since then we called.and texted with no response. At this point we do not trust them to do any repairs on my car. See attachment.

• Initial Complaint

  Date:03/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a **** lightening from this dealership on February 19th of 2024. When I purchased this vehicle my sales agreement did not included the ** clean vehicle tax. Now that it is tax season I get a letter from the *** stating that they transferred the credit to the dealership. No one has been answering my calls and it has been 4 days. This is not how you treat a consumer and I am disgusted by their business practices. I would not do business with this dealership. The last time I spoke to a manager I was told they could look into sending a check for the amount of the ** credit and after that I heard nothing.

• Initial Complaint

  Date:03/07/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December ******* i had found a vehicle i was interested in on car guru,but was at Angela Krause dealership. I made arrangements after a few day's of discussion, and after the post stated uf not sold,going to Auction came up. So not having a car fir over a year i was excited to possibly be getting a car. Went in test drove the car immediately smelled coolant,and a hot smell. I told my son who was with me,and he said it's probably low coolant,not thinking it to be anything more,and I could have it checked out by my mechanic. Got the car,while driving would periodically feel like a slip in gear change,and a jerk feel. So I thought maybe oil is low,arranged for an oil change,checked and said no oil was needed.fresh oil. So when we checked the coolant due to the car over heating,and stalled out,the tank was filled with something that looked like water,clear substance. The *** at autozone reccomend we buy a kit to flush the tank so we did,and put fresh coolant in. Less than 2 weeks later the car over heating again. So that's when I start reaching out to mechanics because I had no warranty. Bottom line no one really knew where the water was coming from. So the last mechanic I paid to come out got up under the car and determined it was the waterpump. So again calling shops to determine the cost,everyone said 2,800-3,000.knowing i couldn't afford that I made a call to my salesman not even 2 month's yet of having the car. Going around and about finally said the ** said get the car there for them to look at. Had the car towed there on February 20th 2025,my car sat there for an entire week,service *** said he needed approval to do the test that cost $199 and I wasn't paying that. Bottom line they came back with cost of ***** to fix the car. I paid ***** cash for the car. Til today my car still sits at the dealership no return call from the ** or my Salesman.TOTALLY UNFAIR I WANT THEM TO FIX MY CAR AT THEIR EXSPENCE! SOMEONE KNEW THIS WAS ALREADY THE PROBLEM

• Initial Complaint

  Date:11/21/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Tesla Model 3 on 9/28/2024 at Angela Krause Ford/Lincoln in Alpharetta, **. I was led to believe by my salesperson, *** ********, during the test drive for a vehicle purchase and he explained to me the warranty that the used cars came with a warranty of ****** miles or 1 year. We had a conversation about how I needed to have the electric battery range checked before my warranty expired, he agreed. I asked about it again while waiting for the finance paperwork to be finished and he re-stated the warranty verbally. My mother heard everything and was with me as witness. I know that I was lied to by someone I had grown to trust; and I was going to return and purchase another vehicle. I feel like an idiot for trusting anyone and not realizing it was not in the contract that I signed. Expecting for people to be truthful is too much to ask. Then, I attempted to call him and the finance manager (****) for more than 4 weeks via multiple modes of communication (phone calls, texts and emails) and received no response, totally ignored - even until today 11/19/2024. I began contacting them about the warranty on 10/15/24. I did not receive a call back until 11/14/2024 from a *** from the chat customer service that was of no assistance and a recommendation to contact the people I had already been trying to contact. Radio silence is the best to describe how it has been since I have been trying to resolve my issue. I don't know what else to do. If I did not live 4 hours a way from the dealership, I would try to go in person to speak with someone. Secondly, I was not p***ared to drive off the lot with an electric vehicle that wasn't reset from the previous owner. They were supposed to send me $50 because I had to leave my car at a gas station overnight then drive 100 miles roundtrip the next day to get my car home. The $50 is almost insulting, but I still have not received that either.

• Initial Complaint

  Date:10/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  TITLE NOT BEING PROVIDED TO MY CREDIT UNION THAT I TOOK OUT A LOAN FOR IN MAR 2024, I CAN'T GET A TAG/TITLE IN MY NAME I PURCHASED IT FROM A ****** ****** WHICH HE PURCHASED FROM KRAUSE **** IN JAN 2024 & HE SOLD TO ME; THEY HAVE NOT APPLIED FOR A TITLE IN HIS NAME AS OF YET, IT'S BEEN 10 MTHS. AND I CAN'T GET IT TRANSFERRED TO MY NAME WITHOUT IT FIRST BEING PUT IN HIS NAME. MY ********** PAID OFF HIS LOAN & GAVE HIM CHECK FOR HIS EQUITY. I TOOK OUT A LOAN FOR $34,275 ON THIS CAR FOR A 2018 CHEV TAHOE

  Business Response

  Date: 11/08/2024

  Please accept our apologies for the time it has taken to complete the titlework on the 2018 Chevrolet Tahoe.  I have verified that the new title has been printed by the state on 11/3 and has been mailed to the dealership.  Once we receive the title we will put in Mr. ******** name and notify him that it is complete.  This should take no more than several days.  If you would like me to send you and/or your credit union this information, I'd be happy to.  You can also reach out to me directly if you have additional questions.

  I will be monitoring this until it is complete and will provide you with any information you need.

  Sincerely,

  **** *******

  ************

  *********************************************************************************

• Initial Complaint

  Date:10/29/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sold my 2022 **** Bronco to Angela Krause **** on 9/20/2024. This was strictly a vehicle sale no trade in or purchase of new vehicle was made. I sold my vehicle for $35,000. I had a loan on the vehicle that was less than the purchase price, meaning Angela Krause would owe me roughly $1,300 or $1,400 which is the difference between purchase price and amount owed on loan. On 9/20 I sold the vehicle to **** Hunkir. **** indicated that once the vehicle was paid off with the lien holder, I would be receiving a call from Angela Krause letting me know that my difference check would be ready for pick up. **** indicated that the timeline would be ***** days. I have called repeatedly to inquire on when my check would be ready, and no one will return my call or give me an update. I am getting transferred to voicemails that have no room left in the voicemail box. I am looking for Angela Krause to provide me with my check.

  Business Response

  Date: 11/13/2024

  As of today we have not received the title to ******** 2022 **** Bronco from the lienholder.  I have verified that the title has been printed by the state and is in route to the dealership.  With this information I can release the equity funds to *** *********** Please reach out to me directly at ************ and I can arrange for pick up of the check at the dealership or overnight to *** ****.

  Sincerely,

  ******* *******

  General Manager

  Angela Krause Ford Lincoln

  ************(Direct)

  Customer Answer

  Date: 11/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** ****

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle and they called me the next day and said they needed me to take it to get emissions done at their dealership before they could process the tag transfer. I brought it in that week and was told the emissions were already done. On the day the temp tag expired I called and left a VM for the tag and title department and they never called back. I left two more voicemails and never received a call back. I came to the dealership and have been sitting for 45 min and a manager refuses to speak to me.

  Business Response

  Date: 10/29/2024

  We have been in contact with and are working directly with Mr. ****** to complete the tag and title process on his vehicle and have provided him a loaner to drive while it is processed.  I would like to personally apologize for our lack of follow up with Mr. ****** during this process.

  Sincerely,

  ******* *******

  General Manager

  Angela Krause Ford Lincoln

  Customer Answer

  Date: 10/29/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/27/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2022 Lincoln Corsair Hybrid in December of 2022. I paid ********* cashiers check. This included a 7 year warranty. I later found out that based on other warranty companies I was sold a warranty which was way more than what other companies offered. I sent an Angela Krause Lincoln form cancelling my warranty. I chose to go to another company.I called the Finance Manager at least four times and the General Manager once with no return call. I finally called ***************** who sold me the car, and he did call me back. He said it would *********** weeks to receive my check. This was in April and I never received the check.I called back after 90 days and told them I was writing the better business bureau. I promptly received a call from the finance manager who said the would send me a check over night fed ex. He also said he would call me when he sent it. After one week no Fed ex and no call from the finance manager. I called again and said if I didnt have a check by last Wednesday I was writing the BBB. again he promptly called back. The finance manager told me he thought they didnt have my paperwork I sent them. I then refaxed the form and sent him a screenshot of my odometer. He said the check would be over night via fed ex and I would receive a call from him. And, again no call from the finance manager and no check via Fed ex.They had no problem taking my ********* cash yet I cant get a small portion on my warranty. I am also paying for my new warranty. I made a huge error in judgement by buying from Angela Krause Lincoln. Their customer service and follow through is horrible.*********************** Lincoln in *******, ** has been nothing but kind. Taken care of my car and responding to every call and concern I might have.Please look into this and please have them follow through with what they say. I am leaving for a month on Wednesday and would like to have the check then.Best Wishes,********************* Flake *********************************************************************************