Business ProfileforDirectBoats.com

Dishonest, unreliable, unprofessional, and cannot meet commitments. I recently purchased a 712 package from directboats.com for over $17,000 and their service was absolutely atrocious. They advertised 6-8 weeks for delivery and it took well over 12 weeks without any explanation, updates, or reasoning. I was completely ignored once they had my money. The sales team responded almost immediately when I was in the process of sending them a check and then completely ignored me once the check arrived. I have no issues with the delay, but I was emailing them asking for updates after 6 weeks and was completely ignored once they had payment. I inquired about a refund after weeks of no response and was still ignored. When their customer service rep finally responded after 9 weeks, they repeatedly said "your boat will go out next week" and they never provided any updates while sending me rude emails in response. It's been nearly 14 weeks and they still haven't sent any titling/registration paperwork to myself or the lender despite claiming they would during the sales process. In the end, I would have just appreciated an honest update on timing versus being ignored, but when they finally did ship the boat - I was not notified and they blamed the entire ordeal on the manufacturer. Further evidence of their unprofessionalism was their absolutely condescending response of "surprise, we aren't open on weekends" as if that is an acceptable way to respond to a customer inquiry.