Business ProfileforAdvantage Behavior Health Systems

On Wednesday, 09/22/21, I reached out at a critical time to get assistance with the Advantage Behavior Health Systems located in Winder, Georgia. I spoke with ********* ** ********* I asked specifically what the cost would be, as this is and was a deciding factor for me as to whether or not I would have made the appointment. She stated to me, "Most likely zero, but no more than $10-$15". I agreed to schedule the appointment. Today, Wednesday, 09/29/21, ********* ** ******** called me back to say I needed to pay the co-pay for my intake appt that took place on Friday 09/24/21, which was $48 and some change. I informed her that was not what I was told and went over the whole conversation that we had just a few days prior; that I had given her my income information and everything to determine the cost prior to my appt. ********* apologized and said she did, in fact, recall the conversation, but wasn't able to get the appt entered until the next morning to know the cost for sure. I told her that wasn't my fault and that I was told it would be no more than $15. She went on to say she understood and thought that's what it would have been, and that she had never seen the cost percentage come in this high and that it was all new to her. No one ever called me on Thursday 09/23/21 (the day after I made the appt) to say the rate had changed, nor did they mention it during my intake appt on Friday 09/24/21. I'm just finding out about this today, FIVE DAYS after my appt. I spoke with the office manager, who said she could get my percentage down from 60% to 30%, which would take the rate down for FUTURE appts, but I would still have to pay the full $48 and change. After speaking with them for HALF AN HOUR, they still made me pay the $48! I want my money back. That's all. I want no future business with them, nor will I refer them to anyone. But, I NEVER should have been asked to pay a bill that is more than 30% what I was told I would have to. This is a scam and feel after all of this stress/anxiety put on me on top of what I was ALREADY dealing with that I deserve AT THE VERY LEAST my $48 and change back! I don't think that's too much to ask. They should have at LEAST notified me PRIOR TO MY APPT that the rate had changed. I could have then made the decision to cancel or continue and pay the $48, but I wasn't given this choice. This is NOT OK to take advantage of someone in a vulnerable situation. If I could give ZERO stars, I certainly would!