ComplaintsforBridal and Boutique, Alterations, Tailor, Sofia Painchault

• Initial Complaint

  12/05/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  The tailor/owner of the business has refused to provide me with itemized receipts explaining the services rendered. She also refuses to refund me for services that were not received.Services not received included:-Secure, off-shoulder lace straps for my wedding dress: The ones provided were unwearable at my wedding.-Secure emergency straps as a back-up for off-shoulder straps: these tore off within ***** minutes of being worn which was not what was verbalized to me at appointments.-Agreed upon timely completion of alterations: I had been rescheduled 30 minutes before my final appointment and as a result, I was not able to get my dress until the day before my wedding. When I went to pick up my dress the day before my wedding, it was not ready. The owner said the alterations would only take 15 minutes. The services took 2 hours.-Proper hemming of dress: The hem of the dress was incorrect for what was requested. The owner said she could fix it but it would look ugly. So I did not ask her to fix it, even though it was what I paid her for and also did not receive a refund for.-Withholding information regarding costs/charges: The charges were confusing and I was refused itemized receipts with alterations done to my dress -When I asked for a refund, the owner began lying about what I asked for and what she told me in store. For example, the off-shoulder lace I asked for only being for 'decorative purposes' when I had asked for it to be more than a decorative piece but rather a functional piece of my dress that I could wear all night if I chose to which I was not able to since they were inherently broken.

  Business response

  12/23/2022

  ******* asked for decorative side sleeveThey are called decorative because everything that is attached with hooks or snaps is not secure enough to hold them completely.There is always the risk that they will come loose or become unfastened. For that reason, we call them decorative, since they are not really functional.  Normally they are only used for the ceremony, and nothing else.
  The hem was fixed, and I have photos to demonstrate the work that was done.  She did not like the length of the hem, despite the fact that in the 4 previous appointments she had not said anything about the length. The day I had her pick the dress up, she did not like the length and I very kindly offered to fix it again, at no additional cost.
     I gave her the spaghetti straps, were from a dress exactly like hers to the one she wore. They both use the same system. I then did her the favor of custom fitting them. This was a gift from me to my customer. I didnt charge for the straps,or for the adjustment of the straps.
     The top is altered in the most professional way possible.
     She asked me to keep her dress because she did not want her fiance to see it. That was the reason she picked it up one day before her wedding day. Nothing else.
     She wanted the sleeves of her dress to shape her in a special way.  She waited until the last day to ask me, the dress was already finished and ironed. The request was via text message.  I dont make any changes without direct approval of the client. I wanted her to show me what she wanted, face to face.  The new changes took me between 45 minutes and 1 hour. The sew of each snap, took between 3 and 4 minutes, and I sewed 16 snaps between males and females. The reason why the sleeves were unbuttoned was due to their incorrect position, but that is what she wanted. I left the snaps that I originally put on it, she only had to use them in the correct way, since her idea was unlikely to work.
  I gave her a discount of almost 50% on my prices.  I gave her the straps.  I offered to use the guarantee on my work including the spaghetti straps.  And she never showed up for the appointment on December 10th, or called to cancel or postpone the appointment! I will continue to offer the guarantee on the work, but she will need to reschedule the appointment,This time she need to pay $45 dollars for the appointment, and I return the money when she show up. If she doesnt show up, again, she will lose the money for the appointment.  Regarding the bill, I gave her a copy at the beginning, and explained each charge to her. 
    On Thanksgiving week, she asked for a clearer explanation of the bill. We are closed over the holidays So the itemized receipt was sent to her immediately after we returned to work. We explained each charge very clearly.
  
  Thank you for your attention and interest in helping to resolve this issue.
  

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