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ComplaintsforComfort Homes of Athens
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Complaint Details
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Initial Complaint
11/17/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Felt to complete home in matters times and be unresponsive to finish home be a year and answer from company always give the run aroundInitial Complaint
04/07/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We purchased a mobile home through Comfort Homes and closed on November 15, 2021 with the expectation of the home being delivered and installed that December. Issues with factory delayed home delivery until February 13th. Issues that have arose in this time have been changes made that we were told were ordered and charged for on behalf of Comfort Homes that were never communicated with the manufacturer. Our home is still not complete as of today, 4/7/22, due to ********************* (owner of Comfort Homes). She refuses to provide invoices to us (as requested numerous times) for work such as grading, well, and septic for which was charged to our mortgage. She has refused to acknowledge or fix the issues created by her trim person, ****, even though we have provided documentation. We are almost 2 months out from delivery and still not able to move in due to ******* lack of scheduling and communication. This is coming across as vindictive behavior due to us continuing requesting for things to be fixed and completed. I just want my home to be completed with quality and in a timely manner, as well as knowing what I am paying for. We can provided further documentation with email communication and photos.
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.