Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Savings Highway Global does NOT provide savings on any of the products or services they offer. Better prices can be found elsewhere online. What they promise is not accurate.They also do not make the process of getting a refund clear on their website.

  

  Business Response

  Date: 08/24/2023

  Dear Better Business Bureau,
  
  We appreciate the opportunity to address the complaint filed against our company and the chance to clarify our position.
  
  Firstly, we are disappointed to hear that a member did not find value in our savings program for the specific items they were interested in. While it is unfortunate, it is important to note that the assertion that we do not provide savings on any products or services is inaccurate.
  
  Our organization has proudly maintained an A+ rating with the Better Business Bureau for over 16 years. Throughout this time, we have helped our members save thousands of dollars on a wide variety of products and services. We can provide numerous testimonials from satisfied members who have realized substantial savings, sometimes in the range of $500-$2000, particularly on services like car insurance. In fact, statistics show that 60% of our members benefit from such savings. Beyond that, we offer phenomenal discounts in sectors including travel, healthcare, and exclusive employee-only opportunities.

  In addition, we can provide you with literally hundreds of testimonials in savings from **** Club to WallMart Cash Back to Traveling around the world. We will be happy to meet with you and help you find amazing savings, because they are real.

  Regarding the complaint about the clarity of our refund process on our website, we believe our procedures are transparent and user-friendly. For your convenience, we have attached screenshots that outline the steps for requesting a refund, which can be found in the *** section and in the Terms & Conditions of our website.
  
  While we strive for 100% customer satisfaction, we understand that it may not always be possible to meet every member's specific needs. However, we remain committed to providing quality service and valuable savings opportunities to our diverse membership base.
  
  We respectfully ask that this information be taken into consideration when reviewing the complaint against us. We are committed to continuous improvement and appreciate the scrutiny that the BBB provides, ensuring that we maintain the highest standards of business conduct.
  
  Thank you for your attention to this matter.

• Initial Complaint

  Date:03/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It's legitimate where the package is? Save people family money? That's mean panhandle. Without the instructions and agreement before signature . No receipt or forgot password not change new password It's scam! I just found out that they did stolen my ******** account phone number match and they got my credit card and debit card number and I got charged me in ******** and ***** and Georgia. I deleted my ******** account and I dispute all done. Credit card and Debit cards cut scissors ? and trash. New another cards ... and A+ is not true but why they keep saying they are BBB rating A+ stupid question...

  

  Business Response

  Date: 03/16/2023

  To Whom it may ***************** would like to address complaint ******** filed with the BBB. 
  
  Savings Highway Globals first priority is to our members and always doing the right thing. We pride ourselves on our integrity and transparency and have a 16+ year history of leading with our values. 
  
  ************ made statements that do not go in line with our practices and procedures and can be proven to be fictitious. Please see below:
  
  COMPLAINT: "Without the instructions and agreement before signature
  
  RESPONSE: Before anyone enters into a membership agreement with Savings Highway Global, they are presented with our Terms and Conditions and have to acknowledge they have read and agree to the Terms and Conditions by checking a box before they activate his or her membership. (Please view Exhibit A)
  
  COMPLAINT: "No receipt or forgot password
  
  RESPONSE: Members are provided with an email when they are enrolling showing their purchase. We also have full accessibility to any payments made in our membership back office, of which ************ had unlimited access.  As you can see in Exhibit B, even if ************ couldnt remember his password, there is clearly a forgot password link and its easy to reset to log back into the account. 
  
  ** On March 10th, 2023 it shows ************ did indeed log into his Savings Highway Global account - the same day this claim was filed (See Exhibit C).
  
  COMPLAINT: "I just found out they did stolen my ******** account phone number match and they got my credit card and debit card number and I got charged me in ******** and ***** and Georgia.
  
  RESPONSE: Savings Highway Global has never and would never steal information from ******** or anywhere else for that matter. ************ had to enter his credit card information into our system in order for us to process his membership. I am attaching Exhibit D to showcase that not only is his credit card under his name, but his email matches what he has on file with the claim we are currently talking about. 
  
  COMPLAINT: A+ is not true but why they keep saying are BBB rating A+ Stupid Question
  
  RESPONSE: We take our status with the BBB very seriously. Given we are over 16 years old and we have an A+ rating with the BBB, you can see that we are the transparent, customer satisfaction driven company that will continue to focus on protecting and maintaining our impeccable compliance and our A+ rating with the BBB. 
  
  Although we can prove that ************** claim is invalid, we do want to follow our policy of always doing the right thing. We would like to offer ************ the option of coming back to Savings Highway Global and receiving 3 months at no cost, or we would be happy to issue him a refund. These offers in no way, shape or form express any wrongdoing on our end, but we are in the business of helping people and wed still like to do what we can for ************* 
  
  

• Initial Complaint

  Date:09/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 17, 2022 I joined Savings Highway Global with the $20 gold membership plan to support a family friend. I never used any of their services as I was not interested in none of their products and completely forgot about a membership with them. On September 23, 2022 I received a text message from a representative saying my account was going to be suspended at midnight est (11 pm my time) which I was okay with as I did not want the membership anymore anyway. Well they went into my account at midnight my time and took the $20 out even though my account shouldve been suspended. I contacted them through text and email asking how to cancel my membership as the members portal does not have that option anywhere at all to do so, the responded with an email saying this is how and all the email discussed was trying to convince me to upgrade my membership. Theres no where in the membership portal to click the link to request cancellation email like they claim on their website, theres no phone number that you can call to actually talk to a support staff, and you can not remove your card from on file. Instead I had to call my bank to block them from being able to go in anymore and in a few days will be disputing this charge and getting my money back. If the *** or a representative sees this then CANCEL MY MEMBERSHIP!

  

  Business Response

  Date: 09/25/2022

  Hello, this member was notified that their account would go suspended when their $20 Membership payment failed. That is an autogenerated courtesy notification. Cancelling is very easy as per our terms and conditions on our website all members agree to. They simply send an email in to [email protected] to cancel.  We are sorry the member didn't use their benefits as many members save thousands of dollars using the benefits. We have cancelled and refunded the $20 charge. Our email is listed on every members website. Thank you.

• Initial Complaint

  Date:05/23/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On *** 19, 2022 I updated my account and sent email per the instructions of the site and requested effective this month today and until I change for my account to be downgraded to a ***** plan instead they responded you been downgraded showed screen shot claiming it was *** but I notice that ****** was not back on credit card which all they would need to do was process the difference and when I look futher into my account they put my downgraded to start on June which was not as I had requested. In there account terms they say just send an email and it can be updated well that is lie and fraud and now that I have explained this they don't want to respond to any email nor honor my request or update and refund the difference of my account.

  

  Business Response

  Date: 06/02/2022

  This member violated our terms and conditions she agreed to when joining.

  She created 4 separate accounts, each with a different sponsor.

  This is against policy and an unethical practice.
  

  65432 GOLD MemberActiveMay 06, 2022May 13, 2022 06:16 PM 
  
  63471GOLD MemberActiveMar 31, 2022May 24, 2022 03:45 PM 
  
  25321GOLD MemberCancelledJul 29, 2019Jul 30, 2019 11:44 PM 
  
  23254 GOLD MemberCancelledJun 17, 2019Jul 30, 2019 11:27 AM

  2 of these accounts were still active at the time we received the request. We have now cancelled them so she will  not be charged again.

  This is very simple. The member did not request to downgrade the account in time before the next charge went through.

  Once we received the request to downgrade, our staff did it for her the same day.

  We strive to help all members and have thousands of happy clients. When they use the benefits, they save money.

  This member clearly violated the terms they agreed to and was not entitled to a refund.

  When the membership is purchased, we pay for  the all benefits and pay commissions also. That is why we only offer refunds on the first 7 days.

  The member agreed to these terms. Thank you

  SavingsHighwayGlobal Support

  Customer Answer

  Date: 06/03/2022

   
  Complaint: 17245254
  
  I am rejecting this response because:
  That is lie as soon as I had updated my credit card I sent email request and explain what hardship I was having and reason for downgrade since at the time charge was pending on my card and there was still time before paying out any so called commissions or benefits also I explain upon signing up and also in team calls that I would be given at the platinum level 2 referral under me which never happen and if upgraded to titanium was promised 3 which never happen I was even told by my sponsor to change my password so that referral could be place into my account. Which is funny I set up the other account for my son May 6 because he is not of age yet but the sponsor that I know very well and place him has already added at least one referral under his account and his account is the ***** level however all promised made on my account have been lie per the team meetings and I have not used any of services plus it says in the your rules that commission are held for 7 days for refunds so you still had time to adjust my per my request for *** at the ***** level payment and refund me my difference but you refused because of the greed and dishonesty of your company and even after I sent several emails request advising you of my hardship you ignored my request which showed as a company you don't care about your team just the money.
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 09/06/2022

  Hello, we have processed a refund for this member, however they did not have grounds for a refund based on our terms. They upgraded to Titanium themself in their members area, and wasnt charged again. We downgraded the member the same day they requested it. The only refunds that can be processed are initial signups. Basically this member upgraded by  themself, then requested to cancel. By our terms, only initial signups may be refunded in the first 7 days when requested. We have to pay for all benefits of the memberships and we pay commissions. Again, they have been refunded, but they did not deserve a refund based on the terms and conditions they agreed to. We wish them the best. SHG Team Support

  Customer Answer

  Date: 09/06/2022

   
  Complaint: 17245254
  
  I am rejecting this response because: I sent request per your term and condition and have the email to prove requesting to downgrade after yes I had upgraded but as per my email wrote some hardship had happen which I could not help nor stop which is why I ask for the downgrade before you ran my payment but instead your billing ran my payment as they wanted and moved my downgrade to the next following month and in the terms it says that payment is held for 7 days and was on hold on my card for 7 days and I did confirmed with my upline about his commission and he also agreed that he did not get his commission as of yet because of the 7 days hold time so please stop with the lies and just say as a company your billing department has some errors that needs helps and your greed got in the way of the *** scam you are running but thank you for the refund that I did deserve and I am owed and I wish you and others the best!!!!!

   

  
  Sincerely,
  
  ***********************

  Customer Answer

  Date: 09/07/2022

   
  Complaint: 17245254
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************