ComplaintsforLandmark Properties LLC

• Initial Complaint

  09/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  1. I have lived at The ****************** for years, and the Wi-Fi has been slow to borderline unusable. They have been "exploring new options" for years, and nothing has happened. Wi-fi outages will occur for hours or days at a time.2. Our cable TV service was removed with almost no notice, and our rent was not adjusted accordingly.3. The remote clickers for the gates were taken from us. Without the clicker, you have to manually remove a fab from your keys and scan at only two of the gates that are farthest from my unit. The Legacy is now charging us to be able to use the gate clickers that were free.

  

  Business response

  09/20/2024

  Thank yo for reaching out via the BBB

  Please report any internet issues  by completing a maintenance request via the resident portal.
  

  Our record indicate that cable service is still available on sight. If you are having issues please again place a request for service via the resident portal. 

  All gate access is available to residents but the property team may adjust access methods as long as residents still have access.

  Please reach out to the property team with any additional question as they will have the most up to date information to assist you. 

  

  Business response

  09/20/2024

  Thank yo for reaching out via the BBB

  Please report any internet issues  by completing a maintenance request via the resident portal.
  

  Our record indicate that cable service is still available on sight. If you are having issues please again place a request for service via the resident portal. 

  All gate access is available to residents but the property team may adjust access methods as long as residents still have access.

  Please reach out to the property team with any additional question as they will have the most up to date information to assist you. 

  

  Business response

  09/20/2024

  Thank yo for reaching out via the BBB

  Please report any internet issues  by completing a maintenance request via the resident portal.
  

  Our record indicate that cable service is still available on sight. If you are having issues please again place a request for service via the resident portal. 

  All gate access is available to residents but the property team may adjust access methods as long as residents still have access.

  Please reach out to the property team with any additional question as they will have the most up to date information to assist you. 

• Initial Complaint

  09/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  January 12, 2022 my daughter filled out an application for The Retreat On ********, a Landmark Properties company. A $200 application fee was paid 01/12/2022. We were contacted by the office that a new application in my name needed to be resubmitted because my daughter (the resident) was not 18 and the lease could not be in her name for legal purposes. My daughter moved in July 2022 and did not turn 18 until June but the signing of the lease locked in the rate. Understanding the legalities the application was resubmitted in my name and I chose to be what they called a Self Guarantor, showing proof of income and required to pay a higher deposit that would not be eligible for return until my daughter moved out. In March of 2022 I was contacted by the property office identifying that our account was past due which was strange since the lease started July 2022. The ledger reflected a total of $1,890.95 which included the first month of rent, another application fee of $200 and the self qualifying applicant reservation fee of $870 along with a $1.95 convenience fee. I contacted the property office inquiring about the payment receipt not showing the full amount paid was for and it was identified to be the first month rent that would then show as a credit until the first month of rent was due August 1, 2022. A day later I called the office because I realized the $200 application fee was already paid when my daughter sent the initial application. ***** North the **************** Manager advised the refund would occur.We signed another year's lease and moved out July 2024. Upon reviewing all statements and returned funds from the Self Qualifying Applicant Reservation Fee it was identified that the double payment of the application fee was not refunded. I contacted the office on 09/05/2024 to discuss this issue and was advised to send an email. The email was sent on the same day and ***** *******, Area Manager is refusing to refund the $200 double payment.

  

  Business response

  09/20/2024

  Thank you for reaching out via the BBB

  We have reviewed the account as well as communication from your requests directly to site staff. 

  We have found no communication showing that you were offered a refund for a non refundable application 

  The team did review both your application which includes a nonrefundable fee and FMO disputes. 

  From these reviews we will be holding to the sites discussion and are unable to refund any additional funds from a reconciled account.

  We are sorry we are not able to meet your quest.

  Thank you again for contacting us. 

• Initial Complaint

  09/05/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Starting about 3 weeks ago in the middle of August, the parking garage door is stuck open. This means that anyone has access to the underground parking garage. I pay $265 A MONTH to have my car protected and have access to come and go as I please. Now the door to leave the parking garage is stuck closed so I have to exit through the entrance door which is stuck open. That is a safety hazard and can cause accidents when people are coming and going. Along with that, the Air Conditioning has been broken during the hottest months of the year and have yet to get it fixed. They have had to get two different contractors in and they cannot figure it out. My rent per month just got increased from $1610 to $1670. So why am I paying $60 extra every month for the ** to be broken. Along with the **, the pool, which was promised to be open before everyone moved in, is still closed and the trash chutes have been piling up and clogged so trash is spilling out and it smells rotten every time you pass any of the trash rooms. They dont have people actively cleaning the shared spaces so there are dried liquids and foods covering the floors where the apartments are located. This is not a luxury apartment as they have advertised. I would like a refund for what I have paid the past couple of months considering I was paying utilities for the ** that were broken from June to ************** And I would like a refund on my parking payments for the past couple of months since the doors have been broken and it is hard to enter and exit. There was also a hot water issue where no one in any of the three building associated with this address had hot water. It took them over a week to fix it. Lastly, the internet is terrible. The fee is included in rent and they told us directly they couldnt do anything about it even though everyone is complaining about it not working constantly. A refund is all I want because I shouldnt be paying this much for terrible quality.

  

  Business response

  09/20/2024

  Thank you for reaching out via the BBB.
  Our records indicate that the ** issue have been resolved.We do apologize for the time required to resolve the issue as warranty issues and certified technicians we requested to complete the needed repair.  
  Pool is currently functional any delay on uses is due to inspection requirements by the city but again the pool should be currently functional.Please contact the site team for any additional information.
  Per the parking addendum the property can have the gate remain open and even remove the gate system if needed. At this time, we are waiting on parts needed to repair the system and access to the lot will remain open to allow residents to park. If oy are having difficulties accessing the lot,please notify the team there on site for assistance.
  We are unable to meet your request for refund and are happy to address any additional issues by contacting the site team there on property. 

  Customer response

  09/27/2024

   
  Complaint: 22229314
  
  I am rejecting this response because: 

  I received an email a few minutes ago stating that the pool and spa are still closed. When I originally sent in my complaint, the response I got stated that the pool is open. They lied in the response and the picture I included shows that they stated in an email to all residents that the pool and spa are still closed after over a year of the building being open.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  09/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We do not have a functioning washer or dryer. Maintenance came over 2 weeks ago and said they need to order a part, and havent said anything since. Nobody at the office will give me an update as to when I can do my laundry.

  

  Business response

  09/20/2024

  Thank you for reaching out via the BBB.
  Our records indicate that the maintenance issue has been resolved and the property staff has confirmed the repair.
  We apologize that the part on order that was required to complete this repair took longer than expected to be delivered.
  If you have additional questions or need assistance please reach out to the property team as they will have the most up to date information to assist you. 

• Initial Complaint

  08/30/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I am a disabled military mother of three. I co-signed an apartment for my oldest daughter at Landmark Properties- The Mark *********** moved out July 24, 2024 and was cleared. On Aug 6, we received a final move-out statement with zero charges and a refund of the deposit owed to *****.Since then weve received two separate updated Final statements with various erroneous charges. Its really concerning how loosely they are making up charges preying on college students and their families.

  

  Business response

  09/06/2024

  Thank you for reaching out via the BBB

  We have reviewed the documentation and charges on the *** statements
  

  Charges were add to account for common space damages. Unfortunately the initial *** only listed individual damages. 

  Common area damages are the responsibility of all parties in the unit and can be added to accounts.

  We are sorry for any confusion but the charges are valid and will need to stand. 

  Thank you again for contacting us and if you have any additional questions please feel free to contact the site team as they will have the most up to date information to assist you. 

• Initial Complaint

  08/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I rented an apartment for my daughter at Tradition ********* (a Landmark Properties apartment complex). Her name is *****************************, and she was in apartment 407-bedroom A. Upon moveout, I was charged $225 for damage to a dresser. However, the damage was already there upon move in and we have date stamped pictures to prove it, pictures that were forwarded to the apartment manager upon move in. When my daughter moved out, the room passed inspection, however, on July 23 I received a statement that claimed we owed $125 on top of the $100 deposit they were keeping because of damage to the dresser. I have tried six times to contact the company by three different email addresses (both Tradition ********* and Landmark Properties) and have called and left a voicemail, yet every time I have been ignored. I wanted to show proof that the damage was not done by my daughter, but they refuse to listen and continue to ignore me. Because I am applying for a mortgage, and they threaten to turn me into a collection agency, I paid the $125 to preserve my excellent credit rating, fearing that not paying the money could cost me thousands more in higher interest rates. But I still want a refund for the $225 that was unjustly charged. I have included pictures with the date stamped at the top of the pictures to prove the damage was there upon move-in on August 14 of 2023. Thank you so much,*******************************

  

  Business response

  09/06/2024

  Hello,

  Thank you for contacting us via the BBB

  Our records indicated that tis matter was settled on 8/23/24 and a refund was issued.

  If this is incorrect please contact the team on site for any questions.
  

  Customer response

  09/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  08/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I've been living in ************************** Townhomes here in ********* ************** for about 3 years now. Ever since myself and my family have moved in, there's always been an issue with repairs getting done. My refrigerator has been leaking like crazy for OVER 6 MONTHS NOW!! They have had this very nice man try to fix it, when he said there's nothing else that he can do at this point. There are also several other things that weren't done prior to us moving in. We pay over $1,870.00 a month to live in a place that wasn't upgraded like it should of been, and to have maintenance **** requests for repairs to be completed knowing they NEVER even came to fix the problem. I'm so tired of having to call the leasing office. There's been tons of turnovers with management, and now I can see why. I do not recommend anyone to move into this place. We heard there's only ONE MAINTENANCE TECH COVERING 2-3 PROPERTIES. We have never been able to use the features on our refrigerator because if there being mold and other particles inside....it's old and should of been replaced before we moved in. They are cheap and do the bare minimum to accommodate the residents at the properties. For the amount that we pay for rent, this is absolutely ridiculous! We will not be renewing out lease, this is it. I'm completely fed up with this place. I'm currently pregnant and I should not have to deal with this stress and headache....as you know stress is no good for a pregnant woman. I feel so badly for management and the employees, because they are only doing what they are told by the owner *******************.

  

  Business response

  08/11/2024

  Thank for reaching out via the BBB

  Unfortunately, we do not nor have we never owned or operated ************************** Townhomes in ********* ***************
  

  A quick search of the website shows the contact information as ****************** ************************;**************

  We are based out of ****** Ga and have no affiliation with this property.  

  We are sorry we are not able to assist you and hope your issues are resolved soon.

  We would ask this complaint be removed and applied to the correct account. 

• Initial Complaint

  08/06/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Hello,We signed a lease for August 2024 with Tradition of *********. This agency advertises on their website there is an onsite parking garage. We signed up for parking and provided all the information for move in on August 13th. We found out yesterday via a non related group ************* that the Tradition parking garage is under construction and therefore there is limited to no parking. Most will not have parking on the first day per ********************* their customer service coordinator. This was not published to the tenants. There has been no communication at all about this from this company. Tradition is not answer phone calls, text, or emails with concerns. ***** states he has reached out to **** but does not have answers. They falsely advertised and rented property without parking. They have not provided a statement or alternatives to this major problem. It is unreasonable to think a person can live miles away with out a place to park a car.

  

  Business response

  08/14/2024

  Thank you for contacting us via the BBB.

  Information was sent out to all residents on August 6th as well as an update on with locations to park sent on August 8th.

  As onsite parking becomes available, we are contacting residents who have requested parking and informing them of their status.  This project is being completed in phases and so as each phase of the project is completed, additional parking spots will become available.

  We sincerely apologies for any inconvenience this may have caused, and site team will  update residents as to the progress of the parking structure and offer additional information as it  becomes available.

  For any additional question please reach out to the property team as they will have the most up to date information to assist you. 

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We renewed a lease for apartment 804 at the Tradition ********* in October for the 2024-2025 school year. In October, our daughter suffered domestic abuse. After that, she moved home in November 2023 to ***********. We did a lease transfer for her first lease for the 2023-2024 school year. However, tradition ********* would not cancel the 2024-2025 lease. We have tried to find someone who would take the 2024-2025 lease over, but it is impossible to show the apartment since we don't have access. ***** from Tradition ********* said that they would advertise our room in the building. However, the room does not show as available. Instead, the website says "Sold out for 2024-2025". They tell us it is our responsibility to transfer the lease, but we are unable to fulfill this due to the lack of availability to the apartment. The business refuses to release us from the lease until the new tenant pays the first month's rent. We have not paid the first month's rent, but the rent is $1189 per month.The hurdles that the business has placed on us make this an impossible task. Since the building is sold out, we would like to cancel our lease.

  

  Business response

  08/06/2024

  Thank you got reaching out via the BBB.

  At this time we are unable to release you from your contract. 

  While we are unable to release you from your contract the team is actively working to assist you with acquiring a contract takeover. 

  All the information and requirements on the process is available in the reassignment document you have signed.  This is required to maintain fairness and consistency for all resident needing assistance. 

  Once a new residents completes the process and is accepted the team on site will notify you of the contract takeover completion and you will no longer be responsible for the contract.

  Until this time we must hold tot he signed and completed contract on record. 

  We do apologies for the length of this process but hope to have it resolved for you as soon as all steps in the process are met. 

• Initial Complaint

  06/28/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Recently, I received a violation notice stating that my unit was found in an unsanitary condition during a quarterly inspection, specifically mentioning a torn-up dog bed, feces, and lack of food or water for *****. This notice is deeply troubling as it misrepresents the actual circumstances and fails to uphold the procedural standards outlined in the lease. Following our conversation, I promptly relocated ***** to another residence where he is well-cared for by my support team. Contrary to the allegations in your notice, there was indeed water in ******* bowl, and video evidence clearly shows pre-portioned food packets that were left for his consumption in his bowl by my support team during his feeding times. Moreover, the torn item described as a dog bed was actually a couch pillow that ***** has adopted as a toy, which is quite common behavior for pets.The assertion that my unit was unsanitary due to the presence of dog f**** is false and misleading. ***** had accidents, which I deeply regret and have addressed with my support team. However, this does not justify the imposition of fees that are not substantiated by our lease agreement. According to Section 13 of our lease, residents are responsible for maintaining furnishings in good condition, but it does not stipulate penalties for bladder accidents. Additionally, the procedure outlined in your violation notice was not followed, as it states that residents should be given an opportunity to correct any issues before fees are imposed.During my attempt to discuss these charges with management, I encountered dismissive and unprofessional behavior. Despite presenting evidence from the communication message they sent (Violation email attached) and referencing our lease agreement, I was informed that the fees would not be removed . This blatant disregard for established protocols and the dismissive attitude toward my concerns only exacerbate my frustration and disappointment with University Village 2505.

  

  Business response

  07/15/2024

  Hello and thank you for reaching out via the BBB

  We have reviewed all the documentation and communication regarding your request and found that the fine is justified and will stand. 

  We would advise that you settle any outstanding balance in full to avoid any additional fees. 

  We are sorry we were not able to ***** your request. 

  Please feel free to contact the site team with any other issues or concerns as they will have the most up to date information to assist you. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩