Business ProfileforJOMA Construction, LLC

I hired JOMA to install 3 new windows. **** sent me an estimate of the project (the pre-proposal) by email, listing the initial cost range estimate for 3 generic windows and also included other miscellaneous items such as their special Preliminary Build Agreement (***) fee, permit, portable restroom, professional cleaning, etc. I agreed to move forward because I trusted **** to be transparent throughout the process. I signed the *** contract based on the understanding that the *** fee would be included in the quote, based on the pre-proposal, and that we were only refining the selection of windows. Nothing else in the final proposal apart from the windows selected should have changed. But when the final proposal came back JOMA replaced the generic windows with my selections, removed the bit under miscellaneous about including the *** fee and the professional cleaning was changed to cleaning. Removing the *** fee changes the clients out-of-pocket cost and the *** fee is no longer credited towards the quote as understood in the pre-proposal but becomes an additional out-of-pocket cost + final quote. Clients like myself with small projects would never agree to pay a window selection fee of ~$1000 to get to a quote. The *** fee is included at the beginning to make the pre-proposal more appealing but removed in the final proposal. **** can interpret discrepancies between pre- and final proposals how he sees fit when a client brings up the inconsistencies. Working off an ESTIMATE RANGE grants **** immense flexibility to add or remove the *** fee and other items from the pre- and final proposals as he sees fit. It is difficult to argue the interpretation of this *** fee in the proposals since the client never gets an itemized breakdown of cost for the entire project! I consider omission of information highly unethical and a breach of trust, and walked away from the project. I am seeking a full refund of the *** fee I paid in the amount of $871.88.