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ComplaintsforEsquire Deposition Solutions, LLC
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/02/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Esquire was hired by another party and I was one of three attorneys who ordered a transcript for this deposition. I received confirmation from the court reporter that I was charged a rate of $ **** per page. With three attorneys ordering a transcript, the standard copy rate should be no more than $2.60 per page. Esquire also added two $50.00 processing and compliance fees and an additional $25.00 condensed transcript which I did not order. I request a refund of these excessive fees.Initial Complaint
09/14/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Esquire was hired by another party to a lawsuit and I was one of four attorneys who ordered a transcript from Esquire for this deposition. I received an invoice at a rate of 2.95 per page. With four attorneys ordering a transcript, the standard copy rate would be no more than $2.50 per page. Esquire also added two $50 fees for processing and compliance and two $25 fees for a condensed transcript which I did not order. I requested a refund of these excessive fees and Esquire refused.Business response
09/22/2021
Business Response /* (1000, 5, 2021/09/16) */ We appreciate the opportunity to update the results of Esquire's internal review of the customer's complaint. After review, our billing team reached issued a corrected invoice resolving the dispute in its entirety as the customer had requested.. The corrected invoice was issued prior to receiving this complaint, making the complaint moot. At Esquire, we are focused on Getting it Right for our clients. We are pleased we were able to resolve this issue promptly. Consumer Response /* (2000, 7, 2021/09/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.