Business ProfileforVirgin Atlantic Airways, Ltd.

Dear Better Business Bureau,I am writing to formally lodge a complaint against Virgin Atlantic regarding a significant issue with delayed luggage and subsequent lack of compensation.On May 21, 2024, my flight with Virgin Atlantic was delayed. Upon arrival at my destination, my luggage was delayed. I was initially told I should expect it to be delivered to my temporary Dublin address within 1 day. Three days later.. I received an email from Airport baggage stuff stating that they were unable to deliver my luggage to my address, compelling me to incur taxi fares to retrieve it. The receipt times for the taxi confirm this correlation. If I had not taken the initiative to pick it up myself, the delay would have been even longer. Prior to picking up my luggage at the airport, I communicated with Virgin Atlantic customer service that I would pick up in person and will later submit taxi fee for reimbursement and received approval to proceed. This entire process caused significant inconvenience, taking over three hours to retrieve my luggage and leading to the cancellation of all my travel plans. Furthermore, I am currently at a temporary address and will no longer be able to collect my luggage after this day, which cause significant stress.Despite these challenges, Virgin Atlantic has refused to compensate me for the expenses incurred. This is particularly frustrating given that the delay and the significant inconvenience caused to my trip from the entirely due to the airlines fault.I am seeking intervention from the Better Business Bureau to address this matter. I request that Virgin Atlantic reconsider their position and provide appropriate compensation for the inconvenience and costs I have incurred due to their service failures.Thank you for your assistance.Sincerely,