ComplaintsforPeakMade Real Estate

• Initial Complaint

  09/03/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My daughter lives in one of PeakMade properties, Theory of **********. I am writing to ask for your help solving a very concerning situation.I visited my daughter this weekend and was appalled at the amount of garbage in the trash rooms, the hallways, and the overfilled dumpsters. In the 3 days I was in town nothing was picked up. Since I left, my daughter says the situation has gotten much worse. The smell in the hallways, the stains in the carpet and the unsanitary conditions are beyond description. My daughter did not want to contribute to the problem so she had a weeks worth of garbage in her apartment that I had to take with me to my hotel dumpster. The apartment management sent an email on August 22 that they were aware of the problem, were working tirelessly to solve the situation, hiring additional help to clear the garbage and take control of the problem. I can tell you, in 3 days nothing was done. The garbage just continued to accumulate.I am not sure if you have children, but imagine you left your 19-year-old daughter in what you thought was a safe place to live, you dutifully pay the $1300 a month rent in what is supposed to be an upscale apartment and come to find out that she is living in filth. This is beyond comprehension.

• Initial Complaint

  08/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I was charged for damage that I never committed to the apartment. They charged for the blinds, my couch, and paint. I talked to someone about the couch because we had wear and tear. They noted it down and told me not to worry about it. The blinds were cheap and pretty much broke when I opened them. Also, theyre a bunch of scammers for the paint. I took photos, but you honestly cant tell there is damage to the paint. They are a horrible business that takes peoples money and charge them for damage that they dont commit. They must be held accountable for their behavior.

• Initial Complaint

  08/29/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Hidden Policies and Unethical Practices at Station 42 As a freshman at USF, my experience with Station 42 has been highly stressful and disappointing. I toured the model apartment, which appeared clean and free of roaches and mold, so I decided to apply and sign a lease. However, within three days, after reading numerous reviews mentioning ***** infestations, mold, and safety concerns, I decided to cancel my lease and move into the dorms instead.The issues began when I attempted to cancel the lease. I signed on a Tuesday and called on Friday to withdraw, only to be told that no manager was available. This continued into the weekend, and by Sunday, I was informed via their website that I would have to pay two months' rent to cancel. Despite multiple attempts to resolve the situation, including a call on Monday when I was told their system was down, I was eventually informed that I had 72 hours after signing to cancel without penaltya policy that was never disclosed to me during the application process or in any of the leasing documents I reviewed.Despite notifying them over a month before my move-in date, Station 42 still demanded $1,910 and that they would report me to a collection agency for an apartment I had never even moved into. This unjust financial burden, coupled with the stress of the entire ordeal, has significantly impacted the start of my college journey.I strongly urge Station 42 to waive these unjust fees and update their rental contracts to disclose the 72-hour cancellation policy. These changes will prevent future renters from facing the same issues I did.

• Initial Complaint

  08/27/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  Date of transaction: The money is paid by the apartment rental deposit, the financial move-out statement is Amount of Money: I paid $843.24 for cleaning and damaging.What's the dispute: I was living in CampusCircle for 3 years. Before I finish my rental and leave the apartment, I was charged unfairly about many things including every room's cleaning, every room's trash removal, every room's painting, carpet replacement, carpet cleaning. It's so weird that 1. I kept clean in every room, weird to charge every room's cleaning and trash removal. 2. they both charge carpet replacement and carpet cleaning. This is definitely unfair. I need the evidence of every item. 3. My carpet is in not very good condition when I lived in, it's unfair to charge me when I leave just keep it the same condition.Whether the business tried to resolve: they send me some photos as evidence, but these photos obviously not cover all items they charge me, and I even think whether these photos are from my room (for example they provide me a photo of very dirty carpet (even dirtier than what it looks like in real, although I admit it's already not in good condition), which is definitely not my room (it's so dirty that obviously I cannot live with it for 3 years)) I attached the move-out statement and "evidence" they send to me. Unfortunately I forget to take photo before I leave. I really get a ****** from this :(

  Business response

  09/03/2024

  *******************: thank you for reaching out to PeakMade via the BBB. As this inquiry if for one of our communities - Campus Circle - we have checked to ensure you follow appropriate measures to have your inquiry addressed. You also submitted an FMO dispute via the link provided in the community resident portal on 8/10/24. That FMO dispute goes directly to the site team to evaluate and respond according to the documentation they have on file. The Assistant Manager who handles accounts let us know she responded to your inquiry on 8/15/24 with an explanation of charges + photos of unit which show reasoning of charges but she did not receive a response from you. Please work directly with the site team via the email sent to you on 8/15/24 if you have any follow up questions. Thanks! - ******************, Customer Experience Manager, **********************

  Customer response

  09/03/2024

  Currently I'm not satisfied with what they replied. My concern is:

  1. I need the evidence of everything they charged me.

  2. I need them to explain why I was charged both the carpet shampoo fee and carpet replacement fee.

  3. I need them to explain that what happened to the restroom picture, are there any trash inside it? why I was charged trash fee there? And all other trash fee?
  

  4. I need the evidence that the dirty carpet picture is taken of my home. I'm curious who made it so dirty and also curious whether it is indeed my home. I'm sure it's much dirtier than it should be.
  

  I hope all further communications can be here.
  

• Initial Complaint

  08/27/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  My name is ***********************, and I am a 19-year-old student currently in my second year of pre-med. I recently signed a lease for an apartment at ************ in ********, ******, and I am writing to express serious concerns about the condition of the apartment I moved into.Upon taking possession of the apartment, I discovered several significant issues, including:Mold on Ceilings: There is visible mold on the ceilings in both the living room and bedroom areas. When I raised this concern with the apartment management, they dismissed it as dust and advised me to use mold spray. I believe this response is inadequate and that the mold presents a potential health risk.Unsanitary Living Conditions: The apartment was handed over in an extremely dirty state. The bathroom is unclean, the cabinets are broken, the balcony is filthy, and the exterior area is poorly maintained. This level of cleanliness is far below what is acceptable for a rental property.

• Initial Complaint

  08/26/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  On 7/31/2024, I paid my first months rent to the Landings at ************************* for a promised move in date (as specified in the lease agreement) of 8/22/2024. I arrived on the date of move in at approximately 1:30 pm only to be told that my assigned room (0213-C) was not ready to be moved into, as the flooring in the bathroom needed to be redone. I talked to multiple property managers and staff to receive a new assignment and after 4 hours, and never received one, requiring me to travel back to ************ to stay for the night. I returned 8/23/2024 at approximately 2 pm to receive my unit. I waited About 3 hours for a new unit. When I finally received the unit, it had not been cleaned from the previous tenant and was not in the condition promised. It was dirty, had a fruit fly infestation, and was in disrepair, as noted in my inspection of the unit. Additionally, I had no hot water in this unit (1822-A). As there was a breach of contract, I would like either part or all of my first months rent as reimbursement.

• Initial Complaint

  08/23/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  This management company took over SOLO on Chestnut in ************, ** and I am extremely disappointed. It actually was the main inspiration for me leaving the property after 2 years there. Their very first week they demanded a check payment for rent and gave me ONE day notice to provide them with it. Despite getting it in on time, they charged me a hefty late fee that I had to dispute with them. They also never notified me that they changed the parking garage system, so I was constantly locked out with multiple tenants angry at me because I couldnt get the garage door open on multiple occasions. They also provided me with zero way to notify them (the old management put papers on our doors last year) that I would not be renewing my lease in the appropriate time frame, so I emailed them. Not even three days later I get a nasty email from them saying I havent notified them of my renewal plan and that theyre going to kick me out at the end of my lease. *** been moved out for two full months, got my security deposit back in FULL, but now they have an AI bot texting me multiple times a week that I owe them money for July trash and utilities. After notifying them multiple times that I did not live there in the month of July, they changed the name of the charge to move out fees (still in my portal as July Trash and Utilities), and theyre demanding I pay them $115 despite the apartment being in fantastic shape and I did everything correctly in my move-out process.

• Initial Complaint

  08/18/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I moved out of the apartment, and was informed via text that I had received a package. Upon arriving on the 14th of august, I was informed that they couldnt find the package. I have called repeatedly and texted to try to find said package but no one is responding to my calls. This package contains my passport, and Im not a citizen of the us so its very difficult to get said passport. Im completely desperate to get my package and any help is appreciated

• Initial Complaint

  08/15/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  My daughter was a resident at The Printing House during the 2024 school year. She moved out on Sunday 5/5/24 (Handed keys in), but continued paying rent until the end of July as per the lease. She left her room spotless. There was still some food in the cabinets because her roommates were still living in the apartment. None of the items left behind belonged to *******. In August, we received a bill for $153.75 in damaged. $100 for some unspecified (non-existent) damage to her armoire and $53.75 because there was some boxes of food in the cabinet and a scratch on the wall in the common room (which no one ever used). I am not paying this company another dime. The air conditioning was broken, the heater was often out of order and the elevators did not work.

• Initial Complaint

  08/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have lived in this apartment for a year now and have not had any problems. About a month ago randomly water started pouring from our ceiling from vents and multiple light fixtures. We had to have multiple people call the emergency maintenance to come to our apartment and he said he couldnt until the next day because he was eating dinner with his wife. He eventually came to our apartment and just put a fan in our living space and left. This happened about 4 weeks ago and nothing else has been done. We have contacted the front office multiple times and they keep saying people will come soon but there is water in our walls and we do not want to be living with mold.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩