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Business Profile

Auto Diagnosis

FIXD Automotive, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Diagnosis.

Reviews

This profile includes reviews for FIXD Automotive, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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FIXD Automotive, Inc. has 2 locations, listed below.

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    Customer Review Ratings

    3.76

    Average of 321 Customer Reviews

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    Review Details

    • Diana B

      Date: 04/22/2025

      I order one and got 2 products charged 50 dollars and a 99 dollar charge to my bank account. I smell scam get the run around trying to get my money back

    • Jeff M

      Date: 03/15/2025

      Well the product is ok nothing special. They have the worst customer service. They deceive you I picked the monthly they charged me for the annual I called to complain but after arguing I took it and I was assured after the year They would not charge me the Annual fee, they would do monthly . We'll my vehicle was totalled in July I never used fixd again. Come yesterday's they charged me again $106 with out my authorization I sent them an email to tell them i didn't have the need for it seeing I no longer had a vehicle. I also went on the app to cancel it they said you're still active for a few more days incase i would change my mind I said no . I got a return email telling me sorry No refund . I guess they enjoy ripping off a retired disabled firefighter. Don't use them you will be sorry **** Mc Melrose Ma *****

    • Shannon R

      Date: 03/04/2025

      This company is a scam. They advertised on TV and I purchased one in June of 2024 for my husbands birthday in October. They never said one word about a subscription fee to use the item they sent. In October we plugged it in and found out there was a $100 subscription fee. We unplugged it immediately without getting a diagnosis as we are seniors on a fixed income and this certainly wasnt in our budget. I purchased it to save money. I immediately started trying to return the item, but couldnt get any help. Then I found out they had charged my credit card 10 days after I received it, BEFORE IT WAS EVER PLUGGED IN! I finally found an email address in February and tried to explain the situation and asked for a refund. They could see when I purchased the product and they could see they had charged a subscription fee 10 days later. They could also see it had only been plugged in for a few minutes in October and immediately unplugged when the app revealed the fee. Now they are saying it has been too long even though they can see it has never been used. They told me that they do tell people who purchase it online that there is a subscription fee. I explained I purchased it from their ******* ad, and they didnt reveal that there were additional fees to use it. SHAME ON THEM FOR SCAMMING PEOPLE OUT OF THEIR MONEY. DONT BUY FROM THEM BECAUSE THEY ARE DISHONEST. SINCE THEY ARE DISHONEST ABOUT THE SUBSCRIPTION FEE, HOW GOOD COULD THE PRODUCT BE? Not very good as I researched the reviews on ****** and other places and people say they are no good, dont work correctly and break after a few uses.

    • DAVID T

      Date: 02/10/2025

      On 01/14/25 I ordered their automotive device for $21.64, but did NOT sign up for their premium service. Their device arrived promptly, but I have yet to download their app or attempt to use it. I noticed today, 02/10 they had charged me $106.59 to my credit card. So, upon investigating, I see they sent me an email that reads in part, "Hey (My Name) My name is **** *******. As the ***Founder and CEO of FIXD, Im thrilled to welcome you to our family with your 14-day free trial of FIXD Premium. At FIXD, we empower car owners like you with the knowledge and tools you need for cost-effective, confident car care. Heres a snapshot of the benefits youll enjoy with FIXD Premium:?? FIXD Mechanic Hotline: Quick answers and reliable advice are just a phone call away. Whether its strange car noises or you need a second opinion, weve got you covered.? Confirmed *********** Never worry about overpaying again. We provide detailed diagnostics and cost estimates before you visit the shop, so you know exactly what to expect.?????? Emissions Pre-Check: Avoid the hassle of retests. Use our Emissions Pre-Check at home to ensure your vehicle passes on the first try saving you time and money.?? Issue *********************** Stay one step ahead by predicting potential problems. This knowledge helps you manage repair costs ****************: All the features that come with our free app, including accurate engine diagnostics in plain English...."Again, I never responded to their "so called free trial offer" and had not seen it until today, when I began the process of trying to determine why I was being charged for something I did not agree to.This is very dishonest and I have finally found on their website how to return their property and having printed their RMA and send it back promptly. However, speaking to someone about getting my money back has proven very difficult having spent an excessive amount of time in queue waiting to talk to someone about cancelling.

    • Johnny D

      Date: 02/10/2025

      **** has collect money out my account three different time. Totaling $175.00. I can't get in touch with no. Do not get this product

    • Diane D

      Date: 01/24/2025

      No star rating. I ordered the unit, then 14 minutes later wrote the appropriate people to cancel. This was Jan 13, 2025. I wanted my refund. I recd the unit in the mail a couple days ago and wrote to them telling them about the cancelation. They said they'd get back to me, but the email was very vague. I have written them and they just say too many emails will back up their system and to be patient . Im angry because I cancelled 14 min after initially ordering and they still haven't refunded my payment and sent the unit anyway

    • Mitch M

      Date: 01/11/2025

      I'd give negative 10 stars if I could! I bought this device cause I was used car shopping. I paid for the subscription and everything. Took it to check out a *** and it said everything was good with it! Lies lies lies! Bought the car and been having issues from the start! Had a real *** scanner hooked up to it just says after purchase and it needs all kinds of work done to it! This piece of junk is trash! If I had known what all was wrong with the car (that this scanner said was all good), I wouldn't have bought it! Also it doesn't do anywhere close to what they say it does! Hey you "Mr ******** I want my money back and the money I spent on the car I purchased!!! Contacting a lawyer!!!

    • nicholas l

      Date: 12/19/2024

      DO NOT! DO NOT! under any circumstance purchase this devise on line. First of all it did not work and every time I went on line for help, I got the run around with click on this link for help. Click here for refund, click here for return label. All of it B S, and to add insult to injury one of those clicks made my PC go crazy with windows that I could not close- just continued to flash like a virus.Another click put a $108. 61 charge on my credit card which was picked up by M/C as fraud. I only hope that they get caught and prosecuted. THEY SUCK!

    • Christine P

      Date: 12/17/2024

      They renewed my annual subscription without alerting me to an upcoming renewal and charged me $99.99. When I cancelled and requested a refund, they claimed they could not find the account. This went back and forth for several days and now they just notified me that they cannot refund my money because I cancelled after the new subscription started (1 day later). I would have liked to be given the choice to renew rather than have it forced on me, but it is what it is. That's okay, I will make sure to post about their lack of customer service on every review board I can find. I've blocked them on my ****** account so it doesn't happen again.

    • Melissa P

      Date: 12/17/2024

      I do NOT recommend! I purchased this for my boyfriend 3 years ago. He never used it. I have a screenshot to prove i requested the cancel last year. They have charged me $70 yet again this year and refuse to refund.

    FIXD Automotive, Inc. is NOT a BBB Accredited Business.

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