Business ProfileforVelox Insurance,Inc

2/1/** -Found full coverage auto insurance online at Progressive Insurance for ($720/6mos). 2/1/** -Contacted Velox Insurance online to see their rates. Velox agent, *******, called my partner, *********************, and he gave her expiring State Farm policy number (D70-6412-B01-11A) and the quote from Progressive and wanted the same coverage. ******* took the information and said she found a better rate through Progressive at $708/6 mos. My partner does not speak good English and ******* only spoke English. The rate that ******* gave my partner was only $12/mo less than the quote that he was given from Progressive, so he thought it was the same coverage, only a bit cheaper, and he bought the policy -Progressive policy # *********. 2/12/** -I had a one vehicle accident and caused extensive damage to my car. My mother-in-law (MIL) called Progressive to file a claim (Claim# **-8061766) and was told I had liability only and ****************. The Progressive claim agent, ***********************, contacted Velox and spoke to *******, but she said there was nothing she could do and that my partner bought liability only. 2/13/** 11:42am -MIL called Velox ************ and was told ******* would call back - never called back.2/14/** 3:39pm - MIL called Velox and left a message for ******* to call back - never called back,2/15/** 2:17pm - MIL called Velox and asked to speak with a manager - was transferred to ******** Was on hold with ******* for a total of 1 hour and **min. She told my MIL she was a manager and there was nothing she could do. Asked for her manager during the call and was told she would transfer to her manager, ****************** went straight to voicemail ************ -at 3:43pm left a message -never called back.2/16/** 5:14pm - MIL called Velox to see where to file formal complaint with the company. Was told by manager, *************************, that ******* is not a manager & a formal complaint could not be done - no address given.FYI - MIL is helping on my behalf.