ComplaintsforAuto Europe
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Complaint Details
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Initial Complaint
01/06/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On Saturday, August 21 upon arrival to ***************, I went to the **** car rental agency with the contract from Auto Europe as per above recommendation [highlighted]. I was accompanied by my daughter ***** and my niece Romina and patiently waited for about 2 hours to finally be seen by an **** counter representative. I had booked a manual car but at the counter decided to request an automatic transmission one.The rep serving us [a lady] assured us that there would not be any problem, fees or penalties associated with it and that she would take care of the cancellation and corresponding refund -I gave her the copy of the confirmed reservation and of course trusted in her words. Basically, this rental was verbally cancelled at the front desk on August 21st, and I was reassured that I will get a full refund since we were still renting a car for the same time-frame. The merchants cancellation policy was not explained at any time. This rep acted as if **** and Auto Europe were one and the same company. Since this was my first time booking with Auto Europe, I had no idea that Auto Europe is a broker.Afterwards, this lady first offered us an SUV and told us that it would be less expensive and we agreed -when presented with the contract the price was much higher -she tried her best and spoke with her manager who gave us a minimal discount. Of course, we did not accept. Then, she offered us a small car, an Audi sedan for the total amount of $656.61 which appeared to be a better deal. We accepted and when presented with the contract, we realized that it was not a sedan but a station wagon. Tired from the trip and for being at this counter for 5 hours now, we accepted this car which we knew was not that practical in *****. DRIVER NAME: ******************************************** AUTO EUROPE VOUCHER: #******* **** CONFIRMATION: #********US3 AUTO EUROPE ADDRESS: ************************************* TEL: ************** RESERVATIONS:**************
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.