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Business Profile

Bank

Fidelity Lion Bank

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Fidelity Lion Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

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Fidelity Lion Bank has 14 locations, listed below.

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    Customer Complaints Summary

    • 30 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/10/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I started a case to receive my 401k from Fidelity investments on February 2nd of 2025 I have called them numerous times trying to find out why I haven't received my check each time they give me stories about my address change even though I have giving them my address 3 separate times and they keep sending it to an address that does not exist and each time I have to wait ten days for the address to confirm in their system but the thing is they don't change it and they keep sending out checks to an address that is not what I told them now their sending out another check after I have to wait another ten days to make my address change in their system this is complete incompetent work on their end of this situation

      Business Response

      Date: 03/13/2025

       This appears to have been a misdirected complaint.  While *********** acquired Atlanta-based Fidelity Bank in 2019, the complaint appears to be related to another financial institution with the same name.

    • Initial Complaint

      Date:12/08/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For two years I have had money in my fidelity account this account is part of my Ira *** expected to file taxes on it. Fidelity has refused to allow me in to my account or the funds in my account. They told me the account is closes but if that were the case my money would have been mailed to me. I have tried for over two years making no progress. If *** expected to file this account on taxes but can't have access to it seems not right

      Business Response

      Date: 12/09/2024

      *********** appreciates the opportunity to review and respond to complainants concern. We have researched our system database and there is no indication that the complainant held an account with ***********. This appears to have been a misdirected complaint. While *********** acquired Atlanta-based Fidelity Bank in 2019, the complaint appears to be related to another financial institution with the same name.

    • Initial Complaint

      Date:10/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Fidelity is holding customer funds for 3 weeks when deposited without notifying customers. My husband transferred funds from his individual account into our joint Fidelity cash management account on 10/17/24. He has done this numerous times in the past. The deposit appeared to be accepted by Fidelity and is still showing to be part of our balance. Yesterday he used his debit card and I paid a bill electronically from the joint account. All of these transactions were denied. We called Fidelity and they told us they had placed a hold on all bank to bank deposits in response to the recent breach of information that was compromised through ** ******. The issue is that Fidelity never notified us of this hold. We now have electronic bills coming in against the balance that are being rejected. We also do not have access to our funds that still show as normal in our account. This is extremely dishonest by Fidelity and needs to be corrected immediately!

      Business Response

      Date: 10/28/2024

      This appears to have been a misdirected complaint.  While *********** acquired Atlanta-based Fidelity Bank in 2019, the complaint appears to be related to another financial institution with the same name.

    • Initial Complaint

      Date:11/07/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, I cannot access my cash management account, ***************, and Individual Spend account. There was an error with taxes which has been resolved and I want to access those accounts.

      Business Response

      Date: 11/07/2023

      This appears to have been a misdirected complaint.  ***************** acquired *******-based Fidelity Bank in 2019, the complaint appears to be related to another financial institution with the same name.

      Customer Answer

      Date: 11/07/2023

       
      Complaint: 20835258

      I am rejecting this response because: I want this re-directed to Fidelity Investments,.

      Sincerely,

      *******************

      Business Response

      Date: 11/14/2023

      This appears to have been a misdirected complaint.  ***************** acquired *******-based Fidelity Bank in 2019, the complaint appears to be related to another financial institution with the same name.

      Customer Answer

      Date: 11/14/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *******************

    • Initial Complaint

      Date:10/30/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company has my information that I did not authorize I called and asked for it to be removed I was hung up on by two representatives I asked to speak with a supervisor I was denied I called back a third rep ****************** Declined to escalate my call

      Business Response

      Date: 10/31/2023

      This appears to have been a misdirected complaint.  ***************** acquired *******-based Fidelity Bank in 2019, the complaint appears to be related to another financial institution with the same name.

    • Initial Complaint

      Date:10/23/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My father passed away in Janurary 2022. My mother was a designated beneficiary for a Fidelity account. ********************** transferred my fathers account to mothers beneficiary account. ********************** then made "a clerical error" and marked my mom as deceased also. Account ending in 5987B.Fidelity will not talk to me (I am her power of attorney) because they have her marked as deceased. They will not talk to my mother because when she calls in, they cannot verify her because she is marked as deceased.My mom has had loss of use of her account and funds since January 2022 with no resolution. I have contacted the company 12 times and faxed in numerous documents with different work orders.

      Business Response

      Date: 10/23/2023

      This appears to have been a misdirected complaint.  ***************** acquired *******-based Fidelity Bank in 2019, the complaint appears to be related to another financial institution with the same name.

    • Initial Complaint

      Date:10/11/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Apple took money from my bank account when I did not have enough money for them to charge me for the purchase puting my account in the negatives and to top it off my bank fidelity told me I wouldnt get a over draft fee and I did taking most of the money I had left after my paycheck cheated the negative charge in my account and they havent been able to fix it

      Business Response

      Date: 10/12/2023

      This appears to have been a misdirected complaint.  ***************** acquired *******-based Fidelity Bank in 2019, the complaint appears to be related to another financial institution with the same name.

      Customer Answer

      Date: 10/13/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************

    • Initial Complaint

      Date:10/10/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This is the bank that has my 401k in it. I opened up a savings account and have money deposited in it monthly. Every month it takes 3 days for the money to clear and I have access to it. This month it was transmitted from my checking to this account on Thursday. Today it Tuesday which would be the 3rd day but money is not available. I went online because my debit from my other account was stolen and I currently have no access to any money for gas or food to ask why my money was not there and was told that yesterday was a holiday (Indigenous Peoples Day)? What type of holiday is this and why does it affect my deposit? I asked if there was anyway we could clear the deposit sooner since it had already been cleared at the bank it was coming from and basically was told ABSOLUTELY NOT find another way to get money. When I asked how to close the account I was told you have to wait till tomorrow and was cut off at that point. Its my money and I should have access as soon as it clears from my sending bank and some of the people there a so rude

      Business Response

      Date: 10/11/2023

      This appears to have been a misdirected complaint.  ***************** acquired *******-based Fidelity Bank in 2019, the complaint appears to be related to another financial institution with the same name.

    • Initial Complaint

      Date:09/30/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I opened an account with ********************** and deposited my tex return refund check into my account the funds clear and were available for investment and then they restricted and the account and took the funds refusing to speak with me again

      Business Response

      Date: 10/03/2023

      This appears to have been a misdirected complaint.  ***************** acquired *******-based Fidelity Bank in 2019, the complaint appears to be related to another financial institution with the same name.

    • Initial Complaint

      Date:09/11/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had a ************ RAP plan (pension) in Fidelity. I requested it to put in my checking account.. It was removed from the website(said paid out). I received an email stating it will be in on or around on 9/2. 9/8 I called to ************* they said I can't get it till the Oct 31st. It is gone as far as I know. Saint ******* won't release it according to fidelity..I want my money!!

      Business Response

      Date: 09/11/2023

      This appears to have been a misdirected complaint.  ***************** acquired *******-based Fidelity Bank in 2019, the complaint appears to be related to another financial institution with the same name.

    Fidelity Lion Bank is NOT a BBB Accredited Business.

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