ComplaintsforSimply Barcodes

• Initial Complaint

  04/25/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was seeking a **** barcode for my self published novel. Their web site offered the graphic barcode for $25.00. I purchased it and they sent me an email saying that the transaction did no go through and to send them my barcode. I called and left a message. They called me back and I asked, wasn't the $25.00 for the barcode? The man said no, it was only to make a graphic out of it. (Something that you can do for free online, might I add) He told me they did not have the rights to sell them. I asked him where on the page did it say that, and why did they process my CC if I did not supply them with one. He told it was clearly stated with a link to the site. It was not there, and there was no link (i read it twice). I told him that the page was misleading and I wanted a refund. He said we dont give out refunds. Here are my points. If the service is to make a graphic out of a number, why are you charging when there is no where on the page to even put in a number. The man answered my inquiry very quickly, like he was reading it and told me to spend even more money to fix my problem. When I asked again for a refund he told me sorry, no refund. Now, I can see that once a Product Bar-code is issued, there can be no refund, because the unique number has now been published. But they published no number and provided no graphic. I think a refund is not out of the question. I strongly suggest to put a window to insert the **** number that prevents the transaction from going forward if left blank. Or was it left out deliberately?

  

  Business response

  04/28/2022

  The client ordered an **** Barcode Graphic creation on our website from this page: https://www.simplybarcodes.com/barcode-book.html using this order form: https://www.simplybarcodes.com/order-form-conversion.php?preselect=isbn

  Please see the attached PDF document (BBB-response.pdf) containing a copy of both this Barcodes for Books page and the corresponding order form used by the customer.

  On page 1, we have highlighted the item on the Barcodes for Books page that states: "Where can I get an **** number for my book or eBook?"

  On page 3, we have highlighted the answer to this question further down on the same Barcodes of Books page which clearly starts with: "Before we can create the barcodes for your book, you must first have an **** number." and then provides links to the organizations in the ** and Canada from whom clients need to obtain their **** numbers for us to use to create their **** barcode graphics.

  So, the assertion that our website is misleading is unfounded. We are 100% clear what our service entails and what is needed from the customer to create their **** Barcode graphic(s).

   

  On page 5, we show the order form used by the customer to order this **** barcode graphic creation. In Step 2 of the order process we have highlighted exactly where we ask for the **** number that is needed in the creation of the **** barcode graphic for the client.

  So, the assertion that we do not request an **** number during the order process is also unfounded. The client simply did not provide one.

  We, in turn, proactively reached out to him to explain that he missed providing it. At that time, we informed him where he needed to obtain his **** number and instructed him to provide it to us for his **** barcode graphic creation once he had obtained it from the **** Agency. We stand ready to complete his project whenever his **** number is available.

  As for a refund, our terms & conditions (also attached in PDF form) are linked at the bottom of every page and agree to during the process stipulate that all sales are final.

  We fail to see where we have done anything wrong here and kindly request that this case be closed.
  

  Again, we stand ready to complete his project whenever his **** number is available.

  Customer response

  04/29/2022

   
  Complaint: 17109194
  
  I am rejecting this response because: In the time it took to craft their response, they could have easily issued a refund. Ill be honest with you, that wasn't the first time you used that explanation. I sure its on file and you just need to copy and paste it. Keeping my money is just poor business practice. By not offering refunds you profit off of peoples mistakes while you give yourself an A+ as a business. The Clickbox to order the barcode is at the top of the page, and says, Order Now. The explanation that you need to supply the number is at the bottom of the page. You even state, "Further down," Like I said, you could easily make the number input part of the sale so it wont go through if there is no number, but you dont. Nor will you. I request that BBB keep this open until the purchase page is fixed and you can no longer profit from peoples mistakes. Refusing to do so should lower your rating.
  
  ***********************

  

  Business response

  04/29/2022

  We are not in the business of profiting from people's mistakes. This assertion is offensive at best.

  Quite frankly in nearly 20 years in business and many many thousands of ISBN barcode graphics created this is the very first time this has EVER been an issue. Hence, NO, we do not have this response on file.

  We stand by our assertion that our Barcode for Books page and the associated order form is quite clear and once again wish to reiterate that we remain ready to create your ISBN *************** as ordered as soon as you supply the necessary ISBN number.

   

  Customer response

  05/02/2022

   
  Complaint: 17109194
  
  I am rejecting this response because: Well, it will never happen again if you include the barcode number field into the mandatory fields for purchase. I see that got skipped over. I admit that I see my mistake but I also see a solution. Lets look at your offer. A graphic for 25 dollars and an additional 25 dollars to add text.  My mistake was I thought you were offering codes. I mean why would I pay if I can get a graphic for free online? So all these people pay you for graphics they can get for free at Tec-it. I guess I don't get it. This can go on for ever and all BBB wants to know if I accept your explanation. I got my number the other day. What is the expiration date of my graphic? Let me know that, and Ill let this go, and you get to keep your A+.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  03/07/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 2/15/2022 we need to purchase a Barcode for our first product on Amazon. We went on line and called a company Simply Barcodes out of ******* ,**. We told the we knew nothing about bar codes and needed one for Amazon . They claimed to be the EXPERTS on barcodes .We bought a code and entered it into Amazon . Amazon rejected the barcode because it was registered to another company in 2015, they said our business name must come up as owner. These people at Simply barcodes are unprofessional, rude and apparently sell only used Barcode . DO NOT PURCHASE FROM THEM. On the phone they try to talk over you and tell you their code should work even when Amazon rejects it. We they refused after 5 calls by us and could not solve our problem we ask for a refund of our $89.00, they say they have a no refund policy. So we have a unusable barcode, a rude and unprofessional business who blame you for their second hand barcode not working and we do not work with these kind of people and want a REFUND! Thank you for Your Help ********************

  

  Business response

  03/16/2022

  We have been in this business for nearly 20 years with clients that include ***************** Duracell, ********************** Forbes,and many others. For you to call us a fraud is slanderous and patently absurd.
  
  The client stated that we issued them used barcodes from a company from 2015. This is NOT fact. The code issued to you was obtained by us completely UNUSED from the original purchaser who bought them on June 25th of ****. Of course, we have all the documentation to support this.
  
  The client claimed that our codes do not work on Amazon. This too is NOT fact. We have endless clients on Amazon selling successfully with our codes. Of course, we have links to actual live listings today with products on Amazon using and showing our UPC Codes.
  
  The client claimed that our refund policy is not shown on our website. This too is NOT fact. Our refund policy is outlined clearly in our terms and conditions. Of course, these are accessible immediately above the ***** NOW button on the order forms and at the bottom of EACH AND EVERY PAGE of our website.
  
  
  Fact is that the client contacted us to inform us of their difficulty listing their product, and we immediately began the process of trying to assist them with the Amazon audit process (exactly as promised on our website:  If you are one of the select few who will be audited either upon initial listing or at a later time, we stand ready with the proper documentation to assure proof of legitimacy of your UPC codes to Amazons auditors. Contact our office in charge of compliance with any questions.) We made multiple attempts to reach him by phone and email over the course of 2 weeks, and he elected not to return our calls or emails.
  
  Fact is that when he finally did, he had already made a CHOICE to get a different UPC Code elsewhere, which of course is his prerogative. He then proceeded to use foul language with the representative who had done nothing but to try to assist his with his matter for 2 weeks at that point.

  The claims are not based in fact, we will not be issuing a refund, and kindly request that this case be closed.

  
  

  Customer response

  04/18/2022

   
  Complaint: 16852137
  
  I am rejecting this response because:

  Please see attached pdf.
  
  Sincerely,
  
  ********************

  

  Business response

  04/19/2022

  The customer is ********************** restating the same erroneous claims he has made all along.

  The *** Codes are NOT leased. They are NOT owned by Gracies. GS1 does NOT show CURRENT ownership of a *** company prefix. Their system simply shows the ORIGINAL purchaser, who was in fact Gracies. We purchased the *** Codes completely unused and fully-transferrable from Gracies and sold the client his particular ***. Our codes do work fine on Amazon, and we have endless clients with active listings there at this very minute with the very same codes.

  We once again, respectfully, request that this case be closed.

• Initial Complaint

  11/02/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  Further, Amazon's policy is to remove listings and possibly suspend selling accounts in the event of an invalid upc. When I reached out to this company, they provided me with a doc from **** stating the *** was assigned to another company, but we have "authorization" to use the ***. I asked simply barcodes to clarify the documents as it did not list our specific upc and was more boilerplate. I also asked them to clarify which company it was assigned to, as the business listed as the upc owner on the documents was not a company until AFTER the letter was prepared. This was their response: ******** ** have provided ample paperwork documenting ownership of the codes. ** will not be researching similarly named companies, located in different states, founded decades later, to alleviate these unfounded doubts of our legitimacy."Ample paperwork to them was a document that did not list my specific upc and predates the formation of the company.

  

  Business response

  11/03/2021

  This client's request for some research on some company with a similar sounding name to our supplier that was founded many years later is completely unreasonable and outside the scope of her business transaction of a purchase of a single UPC barcode with us.
  
  Our firm has been in the business of selling UPC Codes hundreds of thousands of clients in 157 countries for nearly 2 decades now. Amazon themselves is a client of ours and thousands of our clients are selling products on Amazon every day.
  
  The client purchased 1 UPC code, and we supplied 1 valid, legal, ready-to-use UPC Code.
  
  Amazon occasionally spot-checks UPC codes for validity and may require validation documentation for this purpose. When the client informed us of her audit, we responded immediately. We produced and supplied the necessary validation documents for Amazon (in the format that we know to be preferred by Amazon from experience) for this UPC code and supplied her those documents in a timely and complete manner.
  
  With that we consider the matter closed.
  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩