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ComplaintsforPeachtree Bikes
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Complaint Details
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Initial Complaint
09/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchase and took possession of a Specialized Turbo Vado SL 5.0 from Peachtree Bikes (*******, **) on 8/22/2022. Within a week (less than 6 days) I noticed that an oily substance was coating the headlamp. I traced that back to the brake fluid coming from the hose connection at the rear brake level. That hose runs across and touches the headlamp. The fluid only comes out when the brake is applied. The harder the brake is applied the more fluid. However, there is only a very small amount that comes out each time the brake is used. So it takes a considerable number of brake uses to notice any appreciable leakage.On 8/29/2022 I took the bike back to Peachtree Bikes for inspection. Their mechanic looked at it and agreed that the handlebar posed no stress issue for the brake hoses, but but he told me Specialized considers brake hose expendable and would not replace them under warranty for any reason. He agreed to file a claim anyway as this was a brand new bike After almost two weeks of calling about what was happening, Peachtree Bikes told me the warranty claim was denied because Specialized declared that I had damaged the hose when I replaced the stock handlebars with 90mm rise handlebars. Again, Peachtree Bike's mechanic inspected the bike and agreed that the new handlebars could not cause any stress that would cause the leakage of brake fluid.This is brand new bike that has not been involved in an accident, nor has not been abused in anyway, that obviously has either a defect in the brake hose, defective olive, or a defect in the brake lever itself or was not assembled correctly.I asked Peachtree Bikes to take care of this defect under warranty and they have refused.
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BBB Rating & Accreditation
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.