Business ProfileforOctapharma plasma

I've donated 4 times starting 12/18/23 and have not been able to access a ***** of the money that I am supposed to receive after each donation. 100 for 1st, 100 for 2nd, 90 for 3rd, 90 for the 4th. It is clear that the money is on the app. They provided me a pay card in which there is zero dollars on. There is another card on file that I have no connection to and they have no knowledge of with my money sitting there. I've contacted by phone twice to once be told to call the bank as if they have any control over switching money from one card to another (which I actually still called by the way) then when I called back and asked to speak to a supervisor, I was basically told the same thing. When I wouldn't accept that as an answer, I was told that I needed to come back in person to resolve the issue. Please keep in mind this is over the *************** Year holiday where I am in a whole different state visiting family! A massive inconvenience to not be able to touch money that I know I have earned. I returned in person on 1/02/2024 to donate once again! Needless to say, system was still not working, no one corrected the issue. I was told I would get express passes for that day and the next visit. Of course, that didn't happen. I spent over three hours in the plasma center as a returned donor, not a new donor. I donated successfully & their goes more money added to this card that I am not able to touch. They also removed the commdata card they provided to me. So was stuck with no access to anything. Just looking at the app. The staff said they would keep trying and I wasn't the only person having the problem but it is out of their hands. Nothing they could do, it depends on someone else.. This very last time I went into the center and donated successfully, I was issued a new card. I was guaranteed that my money was on that card and I was good to go. This was all false. The money is not there and I am going through hardships because I haven't had access to my money.