![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforSeven 21 Designs
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
****** was entrusted with the task of promoting my book, arranging book signings, and handling various related responsibilities. Unfortunately, there were significant challenges in our collaboration. Communication proved difficult, teamwork was lacking, and the desired outcomes were not achieved. Despite repeated attempts, there were ongoing issues, including difficulty accessing social media platforms, which prompted the adoption of Leadstream. Ultimately, ****** resigned due to personal challenges, though the specific nature of these challenges remains unclear.Regrettably, ******** performance fell short of the expectations outlined in our agreement, resulting in financial loss and a lack of tangible results. The core issue seemed to stem from communication barriers, which hindered our ability to effectively collaborate. Subsequently, I engaged another virtual assistant who has exceeded expectations. This new assistant demonstrates remarkable creativity and does not require the use of complex software. Their approach emphasizes understanding and meeting client needs, rather than imposing solutions without proper consultation. Overall, the experience with ****** was disappointing. Rather than actively listening and assisting, she seemed more inclined to dictate, leading to misunderstandings and frustration. I desire a full refund due to not completing and forwarding any work done. I have e-mails with proof. ****** was very difficult to work with. Bottom line, I want a full refund. As, you see with the accounting excel is unledgible and I personally had to recreate the excel spreadsheet for my accountant causing us to file for an extention. During the time frame I came down really sick due to a leak in the kitchen that lead to mold. For two weeks I was not in good health. My kitchen under mold removal and then to be rennovated but the Adjuster caused strife between all parties involved. My kitchen is still not done. This was since October 2023 til now
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.