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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/02/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Ive been charged by this company 3 times for the past three years (*****, *****, then *****) through PayPal without my authorization. This seems to be a common scam that Avangate has pulled with other people. PayPal has denied my claim, despite it being fraudulent.
Business response
08/07/2024
Dear ***,
We wish to inform you that this charge was for an automatic subscription renewal for the Bitdefender Premium VPN (1 year) product which is a yearly subscription.
We are sorry for any inconvenience created by this issue.
We have processed a full refund for the recent renewal order with Bitdefender, and you should see the amount of ***** USD credited to your account within the next few business days, depending on your issuing bank.
Please note that the orders #********* and #********* were purchases made for previous years for this subscription.
However, regarding your request for a refund of these orders for Bitdefender Premium VPN that were placed on 2022-07-26 and 2023-07-26, we regret to inform you that we are unable to process it.
In order to discuss a possible refund for the initial order, we suggest that you contact Bitdefender directly as this request can be handled only by them.
We would like to apologize for any inconvenience caused and we do appreciate your understanding.Customer response
08/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************Initial Complaint
05/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Avangate, *** was never given permission to take money out of my PayPal account. Apparently they are taking $59.99 out on May 9 for the last three years, totaling $179.97.I somehow want to make them stop. I have tried to get on their website and cancel, but they just want more information from me which of course Im not willing to give them because they can use it against me in regards to. They are taking it out through PayPal and I just dont know, where to go from here, but please make them refund my money. Thank you so much for your time.Business response
06/20/2024
Dear ****,
Thank you for bringing the issue to our attention. We apologize for any inconvenience caused by the unwanted automatic renewal. We have taken immediate action to address the matter.
We are pleased to inform you that a refund of ***** USD has been issued, for the automatic renewal charge, on 2024-05-09. You can expect the refunded amount to be credited back to your original payment method within the next 3-5 business days, depending on your issuing bank.
We apologize for any frustration or inconvenience this may have caused you.
Furthermore, we have disabled the automatic renewal feature on your account to ensure that you will not be charged automatically.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team.
Once again, we apologize for any inconvenience caused and appreciate your understanding in this matter.
Best regards,
The 2Checkout Support Team
Kind regards,
Oana
Initial Complaint
01/03/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
On January 3, 2023 and January 3, **** I was charged an automatic payment of $42.69 from a company called Avangate **** I never authorized this and do not know how to stop these payments through PayPal. I do not know what I am receiving for these unauthorized payments and would like a refund. These payments for a total of $85.38 were taken out of my PayPal account without my authorization and need to be stopped! Please help me with this situation. Thank you,***************************Business response
01/08/2024
Dear ********,
Thank you for bringing the issue to our attention. We apologize for any inconvenience caused by the unwanted automatic renewal. We have taken immediate action to address the matter.
We are pleased to inform you that a refund of 42.69 USD has been issued, for the automatic renewal charge of ********************** on 2024-01-08. You can expect the refunded amount to be credited back to your original payment method within the next 3-5 business days, depending on your issuing bank.
We apologize for any frustration or inconvenience this may have caused you.
Furthermore, we have disabled the automatic renewal feature on your account to ensure that you will not be charged automatically.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team.
Once again, we apologize for any inconvenience caused and appreciate your understanding in this matter.
Best regards,
The 2Checkout Support TeamInitial Complaint
01/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
This company has charged me for unknown services. I have no idea who they are or why Ive been charged on my PayPal account. I just noticed the ***** charge Dec.27,2023 and the two previous charges were ***** and *****. Who are these people?Business response
01/08/2024
Dear ****,
Thank you for bringing the issue to our attention. We apologize for any inconvenience caused by the unwanted automatic renewal. We have taken immediate action to address the matter.
We are pleased to inform you that a refund of 63.80 USD has been issued, for the automatic renewal charge of Bitdefender Antivirus for Mac, on 2024-01-08. You can expect the refunded amount to be credited back to your original payment method within the next 3-5 business days, depending on your issuing bank.
We apologize for any frustration or inconvenience this may have caused you.
Furthermore, we have disabled the automatic renewal feature on your account to ensure that you will not be charged automatically.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team.
Once again, we apologize for any inconvenience caused and appreciate your understanding in this matter.
Best regards,
The 2Checkout Support TeamCustomer response
01/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
01/01/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
This company has charged my PayPal for their AVANGATE product or service? Apparently this has occurred every January 1for the last three years. I do not know who this company even is and dont know how they got my information. Please rectify this immediately.Business response
01/08/2024
Dear *****,
Thank you for bringing the issue to our attention. We apologize for any inconvenience caused by the unwanted automatic renewal. We have taken immediate action to address the matter.
We are pleased to inform you that a refund of 48.65 USD has been issued, for the automatic renewal charge, on 2024-01-08. You can expect the refunded amount to be credited back to your original payment method within the next 3-5 business days, depending on your issuing bank.
We apologize for any frustration or inconvenience this may have caused you.
Furthermore, we have disabled the automatic renewal feature on your account to ensure that you will not be charged automatically.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team.
Once again, we apologize for any inconvenience caused and appreciate your understanding in this matter.
Best regards,
The 2Checkout Support TeamInitial Complaint
12/28/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
ID *********. I have no idea what I bought from you that you are charging me the amount of ******* through the pay pal account. I have no contract with you nor have I requested or received anything from your company. I demand the return of this amount and stop stealing! Thank youBusiness response
01/08/2024
Dear *****,
Thank you for bringing the issue to our attention. We apologize for any inconvenience caused by the unwanted automatic renewal. We have taken immediate action to address the matter.
We are pleased to inform you that a refund of 3507.54 CZK has been issued, for the automatic renewal charge, on 2024-01-08. You can expect the refunded amount to be credited back to your original payment method within the next 3-5 business days, depending on your issuing bank.
We apologize for any frustration or inconvenience this may have caused you.
Furthermore, we have disabled the automatic renewal feature on your account to ensure that you will not be charged automatically.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team.
Once again, we apologize for any inconvenience caused and appreciate your understanding in this matter.
Best regards,
The 2Checkout Support TeamInitial Complaint
11/17/2023
- Complaint Type:
- Billing Issues
- Status:
- Answered
This busniess charge my pay pal account ***** and i didnt approve this account nor do i know what the service is or what Im paying for. When they did this it cause my account to get overdrafted. I going through some medical issues and looked to see this charge on my account.I want my money back and they irgoned my concerns.Business response
11/24/2023
Hello,
Thank you for bringing the issue to our attention. We apologize for any inconvenience caused by the unwanted automatic renewal. We have taken immediate action to address the matter.
We are pleased to inform you that a refund of 83.74 USD has been issued, for the automatic renewal charge, on 2023-11-24. You can expect the refunded amount to be credited back to your original payment method within the next 3-5 business days, depending on your issuing bank.
We apologize for any frustration or inconvenience this may have caused you.
Furthermore, we have disabled the automatic renewal feature on your account to ensure that you will not be charged automatically.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team.
Once again, we apologize for any inconvenience caused and appreciate your understanding in this matter.
Best regards,
The 2Checkout Support TeamInitial Complaint
11/14/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Dont know who you are and what you have been charging me forBusiness response
11/16/2023
Dear ****,
Thank you for bringing the issue to our attention. We apologize for any inconvenience caused by the unwanted automatic renewal. We have taken immediate action to address the matter.
We are pleased to inform you that a refund of 90.09 USD has been issued, for the automatic renewal charge, on 2023-11-16. You can expect the refunded amount to be credited back to your original payment method within the next 3-5 business days, depending on your issuing bank.
We apologize for any frustration or inconvenience this may have caused you.
Furthermore, we have disabled the automatic renewal feature on your account to ensure that you will not be charged automatically.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team.
Once again, we apologize for any inconvenience caused and appreciate your understanding in this matter.
Best regards,
The 2Checkout Support TeamInitial Complaint
11/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received notification that on Thursday November 9, 2023 at 8:10am I ordered from a company Avangate *** and paid with my PayPal account. I did NOT place this order and I do NOT know what this is for.Business response
11/13/2023
Dear April,
Thank you for bringing the issue to our attention. We apologize for any inconvenience caused by the unwanted automatic renewal. We have taken immediate action to address the matter.
We are pleased to inform you that a refund of 47.80 USD has been issued, for the automatic renewal charge, on 2023-11-13. You can expect the refunded amount to be credited back to your original payment method within the next 3-5 business days, depending on your issuing bank.
We apologize for any frustration or inconvenience this may have caused you.
Furthermore, we have disabled the automatic renewal feature on your account to ensure that you will not be charged automatically.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team.
Once again, we apologize for any inconvenience caused and appreciate your understanding in this matter.
Best regards,
The 2Checkout Support TeamCustomer response
11/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
11/06/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
This company has charged my PayPal $69 for their AVANGATE product or service? I do not know who they are or how they received my information. I want a full refund. Also, based on the other comments and complaints here, I'm curious how this keeps happening to people over and over again and something isn't being done. If we are to believe that you're operating legitmately than you should change how you present your product and its payment/service. Clearly it APPEARS that your business model is based on confusing buyers into paying for something they don't want. Please submit a full refund and BBB please do something.Business response
11/13/2023
Dear ****,
Thank you for bringing the issue to our attention. We apologize for any inconvenience caused by the unwanted automatic renewal. We have taken immediate action to address the matter.
We are pleased to inform you that a refund of 63.59 USD has been issued, for the automatic renewal charge, on 2023-11-09. You can expect the refunded amount to be credited back to your original payment method within the next 3-5 business days, depending on your issuing bank.
We apologize for any frustration or inconvenience this may have caused you.
Furthermore, we have disabled the automatic renewal feature on your account to ensure that you will not be charged automatically.
If you have any further questions or concerns, please do not hesitate to reach out to our customer support team.
Once again, we apologize for any inconvenience caused and appreciate your understanding in this matter.
Best regards,
The 2Checkout Support Team
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Customer Complaints Summary
93 total complaints in the last 3 years.
16 complaints closed in the last 12 months.