Business ProfileforPorsche HQ

We bought our Porsche Cayenne in 2015 and from the first year it was giving us an error about the rear lights (not operating correctly), sometimes the left, sometimes the right and sometimes both. However, the rear lights were operating OK. During our regular services this was noticed by Porsche, but they said that there was no issue. This year I asked them to check again and they told me they found the problem and this is due to a faulty part that needs to be replaced, it would also require replacement of the rear lights and this would cost me about ***** US $ since the car is not under warranty anymore. I contacted Porsche headquarters *******) on March 19th 2024, I sent them the service receipt from the Porsche Dealer from 2/5/2020 stating that there was an issue with the lights. The headquarters referred me to the Porsche Representative in my area (customer support east, *******). This was on 4/5/2024. I have been trying to communicate with them unsuccessfully since then. There has been exchange of emails and we had telephone appointments which they didn't honor. The **** Case specialist (****************) that was assigned to the case called my husband this past Friday May 10th, 2024 while he was at work and could not answer and left a VM at his cell phone saying that we should talk and left her telephone number saying that she was going to be available until 3:30 pm and we could call her directly. Both me and my husband tried to call several times and there was no answer. We left several VMs, but we did not hear back from her. This has been going on for about 2 months now and we have not even been able to talk to them much more so resolve the issue. We feel like we are being manipulated, disrespected and pushed around and that they do not have any will to discuss resolution. We would like to be contacted by a person that is professional, does not disrespect us and picks up their phone while at work. Our Case# is **********.