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Clinic

Emory Healthcare SBO Billing.

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Complaints

This profile includes complaints for Emory Healthcare SBO Billing.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

72 total complaints in the last 3 years.
28 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/26/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In January, I had a CT scan at Emory. They insisted I pre-pay my entire max out of pocket of 1500. I paid the 1500. Since that time they have been trying to collect an additional ******. ***** has told me I do not owe this money based on the contract they have with Emory. ***** representatives have called Emory to tell them to stop harassing us. Emory continues to send letters threatening to send us to collections if we do not pay. However, we overpaid them and they were not legally allowed to require us to pre-pay out max out of pocket on the day of service. We would like Emory to fix their billing errors and stop sending us mail that threatens to send us to collections.
Business Response
Date: 04/28/2025
Hello *****,

Thank you for reaching out to voice your concerns with Emorys ******************* I have reviewed your account and show the current balance is not coming from the 1-24-25 ** scan. Please review the latest bill sent to you on 4-19-25. The balance of $****** is coming from the date of services, 2-12-25 and 1-24-25 (office visit copay). I do show you have a credit left from the ** scan of ****** which will be applied to your current balance. Please contact the billing department if you have any further questions or concerns.
Customer Answer
Date: 04/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I am sorry I had to file a complaint to get action.

Sincerely,

***** *******
Initial Complaint
Date:04/17/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife and I did *** successfully twice at Emory University Hospital in 2021 and *********. During the process, I agreed to provide a s**** sample, which was frozen and stored. This took place in 2020.Since the completion of our family in ****************************************************** the meantime, we all moved to ******. Emory Hospital continues to charge me a yearly fee for the frozen s**** and will not destroy the sample. They say they require a notary to sign for destruction. Again, I am in ******. I could sign something remotely to have it destroyed, but they won't allow this. They continue to charge me yearly for the s**** storage, although I have wanted it destroyed since we finished with IVF in 2023. I have attempted to resolve this dispute multiple times, all unsuccessfully. I just want them to stop charging me and to destroy the s****
Business Response
Date: 04/18/2025

Hello Mr. Papazarkadas,
I am very sorry to hear are going through issues with the Emory Healthcare. We thrive to offering excellence care and services to our patients. Unfortunately, without the consent signed and notarized we, legally, cannot dispose of your s**** specimen. After reviewing the **** I see where two years ago you called (the call center) to advise you were out of the country and would like for the specimen to be destroyed but we dont do these legal processes with verbal request. If you can provide me your email address, I can then send you a copy of the consent that needs to be signed in the presence of a certified notary. Once, we have the sign consents back we can proceed with destroying the specimen.
Initial Complaint
Date:01/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had my annual echocardiogram on June 20th 2024 at Emory Midtown. I have been going there with a referral from ****** for over 8 years and have always paid the $75 co-pay billed. ****** has its own heart doctors but Emory was where i had my open heart surgery in 2009 and it was only a $75 co-pay so since they knew my high risk situation ****** allowed me to go there for my checkups. After paying the co-pay i then received a notice of a $2500+ bill for this service. I reached out to dispute but they re applied the charge again a couple of months later saying it was correct. Every year the total bill is around $2500 but this year with no notice until after service the total went over $10k. Insurance paid around $8k and they billed me the rest. I feel like something isnt right because MRI's and other services with out insurance is not more than 5K. I feel like the insurance company as well as myself are being cheated and stolen from. There is no way an echocardiogram costs $10K so why after 8+ years of having the same procedure at the same place and with no notice for me to cancel and just go to ****** im being told after the appointment my outstanding balance is $2500+. Again this makes no sense because i can have surgeries for less or other similar procedures not using insurance and pay a third less then what the hospital billed both me and the insurance company. At this time all i have paid is the $75 co-pay but need help removing this ungodly extra charge they are about to send to collections. I am attaching the invoices from 2023 and 2024 so you can see the ridiculous increase.
Business Response
Date: 01/07/2025
Thank you for reaching out to voice your concerns regarding our billing department. I have reviewed your account and show that your account was sent back to have charges verified. We have confirmed the charges are correct. Emory is now a hospital-based facility. Hospital-based charges are more expensive due to the use of equipment and staffing.
The pricing difference is affected by Emory Healthcare having an annual pricing increase every September 1 in accordance with our ************ Contracts. The balance on your account is coming from the facility fee. As a courtesy, I have reduced your balance by half of the cost.

Customer Answer
Date: 01/08/2025
No this is not the correct one I'm filing complaint on. Complaint is for Emory Heart and vascular center at ******* campus. I have attached picture of business and address.
Customer Answer
Date: 01/16/2025

Complaint: 22777915

I am rejecting this response because: To Emory,

I rebut your response or reasoning for the following reasons.

1. To increase a bill from 2500 every year for the last 8+ years to now over 10k is absurd even if there was an increase. Thats a 8 grand increase and there is no way an hour procedure for a echocardiogram cost that much for "faculty fees".

2. I was never notified of any changes of increases or what my new cost would be prior to the appointment. I would have never had the appointment there if that was the case. I could have just had the test done at ****** for th $75. Instead i trusted in Emory to take care of me the way they have for the last 8+ years and didnt expect for them to rip me off, over charge me as well as give me someone else paperwork.

3. When I was checking out your office to pay the copay they tried having me schedule some CT or CAT scan which paniced me thinking something was wrong with me and the test i had fearing the worst. Being confused and asking why they said i will have to wait for someone to contact me. After stressing and going over my paperwork to get answers i realized they gave me someone elses paperwork/personal information and the tests they were trying to get me to schedule weren't even for me but for the patient i had the paperwork on. Your employees should be more careful with handling patients information and what they are telling them. I am already high risk and know I'll have to have open heart surgery in the coming years but to have to worry thinking it was maybe now because your employee thought I was another person was an unessesary stress on top of everything else after that.

I do see you reduced the bill but I dispute the bill itself due to not being notified of the changes/ increases/amount for this test until after it was done leaving me screwed and no options left. If there is nothing else I can do or say to resolve this then send to collections because I have had 8 years of the same procedure and pricing and then an outrageous increase out of no where, was not informed of nor approved/given on option to cancel the appointment. I never agreed of these charges and should not/will not pay. Thank you for all the years of good service Emory provided up till this point but this time yall did me wrong.

Sincerely,

********* *******
Business Response
Date: 01/17/2025
The balance on your account has been adjusted as a one-time courtesy. Emory is now a hospital-based facility. If you decide to have this test again, you will be responsible for the two charges associated with this test.
Customer Answer
Date: 01/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

********* *******
Initial Complaint
Date:12/30/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
-I was admitted into Emory because of being diagnosed with type 2 diabetes.-my insurance said I shouldnt have been admitted -Emory changed it to observed so that they could be paid out when I was admitted, not observed.-they keep periodically calling, I give them the denial letter and they dont say anything -they have now put me into collections.
Business Response
Date: 01/06/2025
We are pleased that you have chosen Emory Healthcare as the provider of your health care services. We pride ourselves on providing excellent medical care and customer service. Please accept our apology for any dissatisfaction. We have reviewed your account and the claim was processed by your insurance and they left a balance for your copay which is what we were billing you for. As a courtesy, I have adjusted your balance and have removed the account from collections. If you have any additional questions or concerns please reach out to customer service at ************.
Initial Complaint
Date:12/22/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was at a family doctor and made an appointment the day before but when I received the demand for payment, the appointment was listed as the same day and they demanded that I pay over $300 for it. It should be noted that I called them to make the appointment and no one told me that I would be charged an additional fee. I was severely injured. I will no longer use the services of UNITED Healthcare and Emory.
Business Response
Date: 01/06/2025
We are pleased that you have chosen Emory Healthcare as the provider of your health care services. We pride ourselves on providing excellent medical care and customer service. Please accept our apology for any dissatisfaction. We were able to review your account. You spoke with a supervisor on 12/27/24 and was advised that the balance on your account was due to your insurance processing the claim and stating that the services were non covered. I do want to advise that we sent you a statement based on how your insurance company processed the claim. During the call you were offered a 25% discount and made the payment that same day. The remaining balance after your payment was made has been adjusted and your account is now zero. If you have any additional questions or concerns please call customer service at ************.
Initial Complaint
Date:10/22/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Emory Patient Relations is NOT a resource for patients as they have completely ignored by concern and have downright refused to address it. This means there IS NO OTHER PATIENT ADVOCATE THERE for us. We are on our own and they treat us however they please, even if it does not serve our interests. My concern involves another egregious issue with Emory Midtown - the refusal to provide the patient with an estimate for an upcoming procedure and violating Health Transparency Laws. When a patient is experiencing issues, the **************************** should be there to help. Gross incompetence, non-responsiveness, and blatant lies is what Emory Patient Relations has provided to me. I've documented this.
Business Response
Date: 10/23/2024
Thank you for reaching out to us. This patient has indeed reached out to us. We have spoken to her many times- there are 4 Patient Advocates for Emory **************** that she can talk with.

She is receiving this bill because she had not met her deductible at the point the insurance company had processed her claim. Also she is not scheduled for any procedure nor an ultrasound. We cannot offer a prospective price an any procedure/ visit if nothing is scheduled. We have no way of knowing what price to give her if nothing is ordered.

Please feel free to reach out to me, if you have further questions

***** *********
Patient Advocate
************.
Initial Complaint
Date:10/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Emory Clinic is sharing my confidential prescription information with a third party without my knowledge and consent.I have made numerous requests that this stop.Emory refuses to stop.Emory contact person is ***** ******, director of PATIENT RELATIONS.Thank you Raleigh **** *****
Business Response
Date: 10/02/2024
Thank you so much for reaching out to us. Emory Healthcare has corresponded with this person. . We have shared the options to help resolve this matter. -

Thank you. ***** *********, ***** ******

Customer Answer
Date: 10/02/2024

Complaint: 22369030

I am rejecting this response because:
You give to me no option to be removed from the prescription sharing plan.
I do not want to participate in the plan. I never agreed to the plan. I want out.
Sincerely,

Ralrigh *****
Business Response
Date: 10/02/2024
Weve accommodated your request and communicated extensively, above and beyond our policy.
Customer Answer
Date: 10/02/2024

Complaint: 22369030

I am rejecting this response because:
You give to me no option to not participate in the plan which Emory sends my confidential prescriptions to RXINFORM.
I refuse to participate in the sharing plan.
I did nor ever " opt in " to this plan.
I want out.
Sincerely,

Ralrigh *****
Initial Complaint
Date:08/16/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My husband and I have been trying to schedule an appointment with a PCP at Emory Hospital, who is already our doctor, since April. Despite our persistent efforts, we have been met with the response that the upcoming month's schedule is not open and the current month is fully booked. When we inquire about when the next month's schedule will be made available, we are told that there is no information on that. We find it impractical to call every day to secure an appointment, wasting at least 15 minutes on each call providing repetitive information. Although my health concerns are not emergencies, they are time-sensitive, and the current situation is jeopardizing our well-being.The dismissive treatment we are experiencing is not only disrespectful but also poses a risk to our health as the unavailability of appointments continues. We implore the hospital to promptly reach out to us and secure an appointment no later than early October. The name of the doctor is *********************, but this is just for your reference, as I am confident she is not aware of this chatotic situation for scheduling and would not agree with this type of treatment, Thank you.
Business Response
Date: 11/08/2024
Hi ********,
I am reaching out to see if you and your husband was successful with getting a scheduled appointment.
Initial Complaint
Date:08/16/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
* A hospital sent an order to Emory Hospital to have a procedure performed for me. Under their program all bills are to be paid by the * A hospital. I had a remaining bill before the procedure of $31.78 that I paid but the billing department continues to send me a bill with this amount showing owed. I have called the billing department and explained and provided information to show that I made payment for this amount but it continues to show on this bill. Also, there is an amount of $96.11 showing from the * A procedure that is the responsibility of the * A but, it cotinues to show on this bill month after month. I am receiving text messages almost daily from Emory billing department, paper bills monthly, and phone call messages about this continued harrasment over this bill. Optum, the company, handling the bill payment for the * A has sent me a notice telling me not to make any payments to Emory for the procedure. I am getting calls and notices from collection services attempting to collect a debt for Emory and I would like for all this to stop. Please help with this billing issue.
Business Response
Date: 11/07/2024
Hello Mr. ***************** behalf of Emory, I would like to apologize for the late response. I am truly sorry to hear about the issues you are having with the billing department. I have adjusted off the balances of $31.78 and $96.11. Please contact the billing office at ************ if you have any other concerns or questions. Thank you for choosing Emory.

Customer Answer
Date: 11/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* *******
Initial Complaint
Date:06/17/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My wife went in for a fibroid removal on which we May 30, 2024.During the surgery the doctor put a huge hole in my wife bladder.They claim it was a mistake.This led to a series of infections.Shes been wearing a catheter every since which also has cause several infections.We never saw the fibroid they claim to have remove.We sign papers to see this and never saw it.When we ask they act very condescending about the entire situation.Even about how they put this huge hole in my wife bladder.They claim to have remove her crevic,******* and uterus tubes.My wife still has the catheter,an abscess thats huge thats sitting on the bladder.a UTI, fluid traveling through her vaginal canal instead of the urethra.And this hospital is saying guy name *** They only have 1 urology so she needs a new catheter and can go home,they told us to schedule an appointment for next month July to have it remove.This is what this doctor says to my wife while I wasnt at the hospital because I was headed into the states from work.This guy shouldve never been call a doctor.To tell someone with these issues that this is not life threatening and people are dying is mind blowing.How dare u compare an issue you all cause to someone else situation when she has these kinda infections! *************************** is one of the doctors that perform the surgery that cause this entire issue.*** dont know his last name was the so call doctor that tried blowing this issue off.
Business Response
Date: 11/08/2024
Hello Mr. ***** ******
Just reaching out to see if you were able to get the help and answers you needed on your wife behalf. Have you spoken to someone in the Patient Advocate department?

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Emory Healthcare SBO Billing. is NOT a BBB Accredited Business.