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ComplaintsforArrowhead Tactical Apparel LLC
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Complaint Details
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Initial Complaint
04/24/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I received the product on 4/25/2024 did not like the material or how the strap went around my waist to hold the item I needed. The sizing was not correct it was too small. I reached out yesterday to return and receive a refund and was told that I would only receive a gift card. Their return policy indicates that a refund can be given within 30 days of shipping which I am within that 30 days and they are denying me a full refund. I would like to return the items and receive a full refund of my purchase. False advertisement!Initial Complaint
12/18/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I paid for a product online with the company on September 20th. I never received the product or a refund after countless attempts. I just want my money back I dont know what else to do please helpBusiness response
12/26/2023
This order was refunded in full. The customer received email confirmation of this both from our automated system and support team. The order was unfulfillable because he placed an order on a private, members-only site without being a member, so we cancelled and refunded. That site was part of a limited time test of a subscription membership program which has since been shut down. Our primary website (www.arrowheadtacticalapparel.com) does not have any orders from this customer, and we have not collected any money from him.
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Customer Complaints Summary
2 total complaints in the last 3 years.
2 complaints closed in the last 12 months.