Business ProfileforASOS Ltd.

Poor customer service!I have been a customer with ASOS for over 10 years, but after this experience, I will no longer purchase from the store. I ordered over $400 in clothing for my trip, I didnt realize my premier expired until a saw the delivery date July 1st my trip is June 29. With my premiere I would have received it the 25th. I renewed my premier but needed help as I need these items for the trip. The Agent ***************** was dismissive and sounded like a robot he even ended the chat, there was no option to speak to his manager, nothing. His suggestion is to cancel the order and reorder and use my premiere. But if he had knowledge of the process of what he is suggesting it would be unfair to give a client that as an only option knowing the time frame and also having knowledge of the process. If I cancel my order then reorder to use my premiere it means the new purchase cost and the existing hold will now have a hold of $844, holds can take up to 10 days so my first order of $422 would still be on hold until the bank releases it. So its easier to have me inconvenienced with a hold for $844 than switch shipping for $25. I work in operations, I understand fully the process and you ship from your warehouse which means you can escalate a message and have the label updated this order was only received and nothing has been started. Poor customer service and just not caring about customer issues is whats lacking. If I was even told I would have to pay $25 for an upgrade I wouldnt have a problem. But I was dismissed with the repetitive statement and when I stated I will take my business elsewhere he said he respected my wishes and ended the chat. It ends here. I will cancel my order and take my business elsewhere.