ComplaintsforMagnum Association Services, LLC

• Initial Complaint

  07/10/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  This company handles collection for our Hoa . Theirs no way to contact them except through a number that only goes to voice main and they rarely answer their email. All this while adding late fees . It's been 10 days we are trying to pay our dues but cannot reach them

  Business response

  07/11/2024

  I see that you contact Magnum on July 1st via email.  We responded on July 2nd letting you know that the name is in a different name and you responded that you are the daughter of the owner.  We did respond to you that we would need your mother to send us an email giving permission to provide the amount that is owed since you are not on title.  Not sure what you mean by we are not communicating with you.  Please have your mother send and email to the same email giving us permissiont to speak with you about the account and we will be happy to send you all the information to resolve this matter.  Please see the communications below that we have been having with you. 

   

  Magnum - Lien Threshold Met
  Author: *********************************
  07/08/2024 4:11:43 PM
  Sent To: Note
  Formatted Note
  Subject: need authorization to speak to daughter
  From: info magnumsvc <**********************************>
  Sent: Monday, July 8, 2024 4:10 PM
  To: ************************* <******************>
  Subject: RE: Info about HOA Fees
  
  She will need to email Magnum giving permission for us to speak to whom she is wanting to handle her account.
  
  From: ************************* <******************>
  Sent: Tuesday, July 2, 2024 6:22 PM
  To: info magnumsvc <**********************************>
  Subject: Re: Info about HOA Fees
  
  [External Sender]: This is an external email and may be malicious. Please take care when clicking links or opening attachments.
  
  Name : *******************************
  Number : **********
  Address : ********************************************
  
  On Tue, Jul 2, 2024, 6:20 PM ************************* <******************> wrote:
  Hi
  The name of the home owner is ******************************* . She is my mother and we reside at the house together . I am handling this on her behalf . What do you need from her to give me permission to move forward with this ? She is older and cannot handle this herself.
  I'm attempting to pay the Hoa . And need to know the amount that's remaining .
  
  Thanks
  Author: *********************************
  07/02/2024 12:25:18 PM
  Sent To: Note
  Formatted Note
  Subject: email from non owner not on file
  nothing matched name, email, phone number
  
  From: info magnumsvc <**********************************>
  Sent: Tuesday, July 2, 2024 8:00 AM
  To: ************************* <******************>
  Subject: RE: Info about HOA Fees
  
  Hello,
  We can only give out information to the homeowners of the accounts. I have put your name, phone number and email address into the system and no account comes up. If you are a tenant, you will need to contact the owner.
  
  From: ************************* <******************>
  Sent: Monday, July 1, 2024 11:05 AM
  To: info magnumsvc <**********************************>
  Subject: Info about HOA Fees
  
  [External Sender]: This is an external email and may be malicious. Please take care when clicking links or opening attachments.
  
  Goodmorning
  
  My name is *******, and I am a resident at ************************************************************************************. I am reaching out to request information regarding my HOA fees.
  
  Specifically, I need to know the total amount due and the correct procedure for filling out a money order for payment. Any additional details on where to send the payment would also be appreciated.
  
  Thank you for your assistance. You can reach me at ************ for any further information or clarification.
  
  Best regards,
  *******

  Customer response

  07/12/2024

   
  Complaint: 21970389
  
  I am rejecting this response because: After you asked for my mother's approval from her email on file on the 8th she did this immediately . And that was the first time you mentioned the approval have to come from her email on file. Because i also had an aproval printed and signed by her and I took that to the heritage management office  . Which i took a picture of and sent to you . I mentioned communication because of how long and difficult it is to get a response from your office . Something this important should have better communication . Again approval was sent on the 8th but you are still asking for it on the 11th .  Your email came at 5.07 on the 8th and the approval was sent bu 5:47 . This should be simpler than this 
  
  Sincerely,
  
  *************************

  Business response

  07/12/2024

  The 8th was on Monday. Unfortunately you are not the only one that we are working with, so we will respond to your request.  You first complaint was that we were not communicating with you which as you can see we are.  I will make sure that we received the email on the 8th and have a response to you today.  Also this debt was reported to the credit bureaus 6 months ago and as I stated, you are not the only one that we are working with so a little patience.  

  Customer response

  07/12/2024

   
  Complaint: 21970389
  
  I am rejecting this response because: This was her HOA payment . She paid the close to half earlier this year and this was supposed to be her paying the final half of the dues . Which is allowed by her hoa.  The deadline was the first of July. If you're seeing something different we need to see that. Thank you for looking for the approval that came on the 8th. 
  Hope we can handle this .
  Sincerely,
  
  *************************

  Business response

  07/23/2024

  We have answered emails and calls for this property.We had been calling the homeowner and she didnt know about the voice mails left, and got the son involved he has authorization to speak on her behalf. He did not know that voice mails from us was left.  Last email was sent on 7/19/24 with payment plan proposal information needed from homeowner. Waiting to hear back from them.

  Customer response

  07/24/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. As we are communicating better and I understand the issues more. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/15/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I have call Magnum 10 times and email this collection company 3 times initially before I could get a response on how to pay past due HOA fees. (It seems that don't care to answer or return calls and emails so that they can continue to rack up on fees) UNBELIEVABLE!!!! After finally receiving an email back, I noticed that my fees has more than doubled the original amount. I now have questions: I have contacted Magnum 2 additional time by email for clarification:1. Why wasn't I notified by invoice of past due amount plus collection fees? (i literally had to email them 3x for this information!"2. What are the additional fees and interest if the new double amount is not paid at once?3. Why is the invoice amount different from the emailed amount?4. What is a legal prep fee when I was not legally notified?5. What is a contigency fee? Will I receive any letters or paperwork that caused this to be billed?6. Maginum stated:You are also able to see future assessment amounts and when they are due. Unfortunatley, I do not see any assessment amounts.

  Business response

  06/12/2024

  From: info magnumsvc <**********************************>
  Sent: Tuesday, June 11, 2024 5:19 PM
  To: ******************************* <*******************************************>
  Subject: FW: BBB Accreditation Termination!
  Importance: High

   

  EXTERNAL EMAIL! Use caution when clicking on links or opening attachments and never provide your User ID or Password.

   

  To answer this complaint

   

  The homeowner was placed in Magnum on 4/15/2024.   On May 1^st we sent an email to the owner after receiving her request.  Looking at the notes we have responded by either voicemail since she is not answering the phone and by email.   We may not be able to answer the phone when she calls because we are on the phone, but we have tried calling her back several times and we have emailed her the amount she owes.  I would still like you to give me a call.   

   

  infomagnumsvc Tel:************ Email:********************************** P.O.Box500865 ******* , Ga 31150

  CONFIDENTIALITY NOTICE: THIS MESSAGE IS INTENDED ONLY FOR THE USE OF THE INDIVIDUAL OR ENTITY TO WHICH IT IS ADDRESSED AND MAY CONTAIN INFORMATION THAT IS PRIVILEGED, CONFIDENTIAL AND EXEMPT FROM DISCLOSURE UNDER APPLICABLE LAW. IF THE READER OF THIS MESSAGE IS NOT THE INTENDED RECIPIENT OR THE EMPLOYEE OR AGENT RESPONSIBLE FOR DELIVERING THE MESSAGE TO THE INTENDED RECIPIENT, YOU ARE HEREBY NOTIFIED THAT ANY DISSEMINATION, DISTRIBUTION OR COPYING OF THIS COMMUNICATION IS STRICTLY PROHIBITED. IF YOU HAVE RECEIVED THIS COMMUNICATION IN ERROR, PLEASE NOTIFY US IMMEDIATELY BY TELEPHONE, AND RETURN THE ORIGINAL MESSAGE TO US AT THE ABOVE ADDRESS VIA U.S. POSTAL SERVICE. THANK YOU. THIS FIRM IS A DEBT COLLECTOR. IF THIS COMMUNICATION IS AN ATTEMPT TO COLLECT A DEBT, ANY INFORMATION OBTAINED WILL BE USED FOR THAT PURPOSE.

  From: info magnumsvc **********************************
  Sent: Wednesday, May 1, 2024 2:51 PM
  To: ***************************** **************************************
  Subject: Re: ******************* - 5721_Heritage Property_Tahitayia ********
  Hello. Your HOA has turned your account over to ****************** Collections.
  
  I have attached the account ledger as of today and additional ways to pay now being offered. Please note that the 25% cost of Magnum Collections Contingency fee ($157.61) would need to be added onto the balance in order to get the full total amount. $0.00 of the Magnum Contingency fee has already been invoiced on your ledger.
  
  Balance as of (05/01/2024) is $730.38(Ledger) + $157.61(25 % contingency fee) = $887.99
  
  You can visit the portal, //heritageproperty.com/Home/Login and create an account. The setup process will ask for your property address and your 10-digit account number, which should be on any invoices, ledgers, or payment coupons you have received.
  
  Your ledger will say blocked, but you can still make payments, click on menu, click billing tab, then click on the make a payment tab and follow the prompts from there.
  
  You are also able to see future assessment amounts and when they are due.
  
  If you have any problems with logging into the portal or creating an account on the portal, please contact Heritage services at ************.
  
  Thank you,

   

   

   

   

  She asked us to call her on 5/6/2024 Here is what happened  

   

   

  Subject: return call to h/o
  gave return call as requested and went to vm and i left message.
  From: ***************************** **************************************
  Sent: Thursday, May 2, 2024 4:32 PM
  To: info magnumsvc **********************************
  Subject: FW: ******************* - 5721_Heritage Property_Tahitayia ********
  
  [External Sender]: This is an external email and may be malicious. Please take care when clicking links or opening attachments.
  
  Can someone give me a call at ************. Thanks.
  
  Stay Healthy; Stay Safe!!!
  *****************************
  Compliance Supervisor

   

  She emailed again on 5/15/2024 we called her back on 5/16 again she did not answer the phone but we left a message.

   

  Subject: phone call
  Called h/o as requested and got vm. Left message as i did see that she made a payment of $500.00 on 5/15/24 and that her balance after that payment and as of today is $387.99.
  
  From: ***************************** **************************************
  Sent: Wednesday, May 15, 2024 10:52 AM
  To: info magnumsvc **********************************
  Subject: 6th Attempt for Contact
  
  [External Sender]: This is an external email and may be malicious. Please take care when clicking links or opening attachments.
  
  Good Morning,
  
  Can someone give me a call at ************. Thanks.

   

   

   

  From: info magnumsvc <**********************************>
  Sent: Tuesday, June 11, 2024 5:06 PM
  To: *********************** <******************>
  Subject: FW: BBB Accreditation Termination!
  Importance: High

   

   

   

  infomagnumsvc Tel:************ Email:********************************** P.O.Box500865 ******* , Ga 31150

• Initial Complaint

  05/06/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I have continue to be billed by this company even after i made the full payments of $1402.50. immediately making this payment on 2/21/2023 this company processed to bill me for $175.50 and continue billing me even though theyve collected the full amount they have now applied this amount to my credit report.I try several phone calls to this. company and with no answer and no where to leave a voice message

  Business response

  05/07/2024

  Unfortunately the amount that you paid did not include the contingency fee of 25% of the amount that was sent to us in May 2023.  The contingency fee is based on any payment that is received once the file goes to Magnum.  We are not able to include these fees on the ledger until the payment is made.  You never contacted our office.  When you went onto the portal to make a payment there was a message that you were to contact our office to find the exact amount that is owed.  I don't show that you ever contact our office to find out the complete total so the amount that was showing on the ledger was incorrect which is what the message you saw when you went onto the portal stated.  

   

  The file is no longer with our office and the money is due to the Association since they paid the contingency amount on your behalf however the fees is your responsiblity per your coventants.  

   

  You can reach us at ********************************** if you have any further questions.  

   

  Michael 

• Initial Complaint

  09/25/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  Herritage management company is Magnum collection agency. Same company.They place my account into collections with two months after the due date they did not send a certified letter. There is bo collection in our covenant no late charge when asked the board they said that Heritage collect the late for themselves. This company is doing a lot of unethical things to home owners.

  Business response

  09/26/2023

  Heritage ******************* is the management company for the Association.  The Association hired Magnum Association Services, LLC, which is a separate company, to assist the Association with their collection of past due assessments.  There is a signed contract that the Association has signe with Magnum Association Services, LLC and acollection policy resolution was sent to every homeowner in The Preakness, this information is on the Heritage website for your convenience, on how collections was going to be handled. We do not see that the association is charging any late fees. Late letters were sent but do not have to be sent out certified mail.  You can contact Magnum at ************ and ******** will be able to send you a copy of your ledger for you to see where the balance is coming from.  

• Initial Complaint

  06/01/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Magnum refuses to answer my questions regarding their collection policy. They randomly add fees and advance the account to different stages. The process lacks transparency. Their representative is ignoring my emails, claiming she doesnt understand.

  Business response

  06/22/2023

  The representative for Magnum has had several conversation with this homeowner and we have answered all her questions.  My understanding is that the owner is not liking the answers.  If the owner would like to contact me directly, she can call me at ************ and as for me personally and I will see if this can be worked out.  Unfortunately, the decision to send the homeowner to the collection agency is the board of directors of that Association.  

   

  ***********************

• Initial Complaint

  08/10/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We were late paying our HOA fees, with reduced hours due to COVID and falling behind due to cancer it just was not a priority. That being said we got caught up, paid the $430 HOA fee prior to EVER receiving a letter from this collection company. Within 2 days of making payment we received a letter, again AFTER payment was already made. We assumed it was resolved because payment was made, even went as far as receiving the pool fob which you only get when in good standing. Fast forward several months and we get another letter, this makes letter 2, confused I call. We were told this was because it was assigned to collections, I explained that makes no sense because payment was made PRIOR to a notice ever being received. They essentially said to bad and we better make payment and do it quickly because its set to go to stage 4 whatever that means. I explained I would rather take my chances with an atty because this seems like robbery to me. I then proceeded to send an email within ************************************************************* their fees, again because it was paid PRIOR to any work they had to do. The proceeded to quote me a higher amount than what was listed on the letter from 2 days prior which is against the fair debt collection act. They have refused to negotiate their fees down which I do not feel we should even have to pay since our payment was made PRIOR to any contact with this company. I am only offers to make any payment to put this to rest as we were late making payment, again said payment was made PRIOR to any contact with this company. We are now being charged more in their fees than the $430 we paid to the **** That is asinine. I am absolutely disgusted by not only the greed of the **** which will be handled elsewhere, but the dealings with this company. Given the circumstances of our situation there is absolutely no reason they should be unwilling to reduce this debt, quite frankly it should be eliminated but we are trying to play fair.

  Business response

  09/01/2022

  ****************

   

  Thank you for reaching out.  Not sure if you tried reaching out directly to Magnum, I don't show a record of this.  Unfortunately, your account was sent to us in April, the last letter from your management company on March 21, 2022 you had 15 days to pay the debt or contact them and we don't show records of you doing this.  I am willing to forego any other Magnum contingency fees on this property if you are able to bring the account current within 30 days but you must also contact Magnum at ********************************** and let us know that you will be bringing the account current.  

   

  Thank you 

   

  ***********************

  Customer response

  09/07/2022

  I am not sure what it means to bring the account current, I am sorry. We paid the $430 so I am honestly not sure what else is in question. We have reached out to Magnum in regards to this issue prior to this complaint being lodged. I am at a loss as to what additional funds are owed. We would like to put this issue to rest once and for all. Any assistance would be appreciated. 

  Business response

  09/08/2022

  I am attaching your ledger for your review.  You can make the payment on Heritage's website even though it states the ledger is blocked 

  Customer response

  09/09/2022

   
  Complaint: 17697493
  
  I am rejecting this response because: they have made no adjustment to what was originally requested and continue to ignore the issue brought fourth. We made a payment prior to EVER receiving a letter from Magnum. As I indicated in my complaint we paid our fee and even received a pool fob which supposedly only happens when in good standing. My husband has stage 4 cancer and we do not have money growing out our behinds to pay outrageous fees for absolutely no work that was done. My issue remains the same, we were late paying because we were in the middle of not only a pandemic but I also have a husband with stage 4 Renal Cell Carcinoma. Our bill was paid prior to receiving anything from this agency. Because we were late I will pay some sort of penalty but it should not be $400. That is a ridiculous amount of money when again NOTHING was received prior to our payment being made. I am requesting some type of agreement be reached, I do not feel that is outta reach given the circumstances. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  01/26/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  I have been dealing with an account dispute with Magnum and my HOA for the past 19 months. Over the course of the past 19 months I have attempted to obtain a detailed invoice (which took 19 months to obtain), incorrect accounting which has not been resolved, a derogatory **** was made on my credit report for an account that was in dispute, and I have experience a lack of communication both via email and in writing. If the company would just have responded to my request I would not been dealing with their attempt to now do a money grab. I am looking for the account to be corrected. An update of the back due balance, a credit of late fees and interest charges due to their lack of due diligence.

  Business response

  02/02/2022

  I have spoken to the filer and Magnum had done nothing wrong, she is upset with the ****************** for the Homeowner Owners Association, and ******** for not responding to her.  All emails that were sent to Magnum Association services were answered by Magnum to the filer.    I have also had the debt totally removed from the credit bureaus (which will take about 30 to 45 days to complete come off her report).  When I spoke with the filer, I explained since she missed the 2019 and 2020 assessments due to the **** and the filer admitted that they were not paid, that is why the file was sent to Magnum.  The filer was also upset that a money order she sent to Sentry in 2017 was not received (our office did not get the file until 2020) the issue she has would have been with the Management Company.  I did find the payment through the Management Company's portal and the payment was received just posted to the wrong account, again, nothing Magnum has done.  

  Customer response

  02/02/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩