ComplaintsforNational Credit Systems, Inc.
Collections Agencies
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Complaint Details
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Initial Complaint
07/17/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
I am not liable for this debt with ***********************. I do not have a contract with a NATIONAL CREDIT SYSTEMS **** the did not provide me with the original contract as I requested.Business response
07/20/2024
I would like to point out that National Credit Systems, Inc. is only a third-party debt collection agency that is collecting a debt on behalf of **********************************. This debt did not originate with our organization, nor do we have permission from *********************** Apartments to release Mr/*************** from liability for this debt.
Mr/*************** has disputed her debt and NCS, as required by law, has submitted her dispute to the CRAs. We are currently investigating this claim, once we receive a response we will forward the outcome to of Mr/*************** via email.
I hope that the above response will provide your office with the information you are seeking. Please contact me with any additional questions.Customer response
07/22/2024
Complaint: 22004214
I am rejecting this response because:
Sincerely,
************************* ****Business response
07/23/2024
Mr/*************** has disputed her debt and NCS, as required by law, has submitted her dispute to the CRAs. We have conducted an investigation of Mr/Ms ******* dispute and The outcome of our investigation will be mailed to Mr/***************.Customer response
07/23/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
************************* ****Initial Complaint
07/17/2024
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
On June 21, 2024, I had received notice dated June 11, 2024, about a collection action against me from a lease I was legally released from prior to when the debt was accrued. Due to a domestic violence event, I was granted a restraining order against the other resident and vacated the property. I provided all the necessary documents to prove I was not legally responsible for the debt, but still needed to get the property manager to withdraw the filing.On July 11, 2024 I received notice that the account was cancelled. However, the account is still open and still showing I owe a balance. I have contacted multiple people multiple times to get this issue corrected. They assure me the account is cancelled by the property management, they claim no further action will be taken to pursue this, yet the account remains open. I have more than enough documentation and the backing of the property management that this debt is not my legal responsibility. I have even provided this agency with the name and address of the person who is legally responsible. Still this account remains open in spite of multiple requests to close it.Business response
07/20/2024
This account is closed from our end.Customer response
07/20/2024
Complaint: 22004060
I am rejecting this response because: As of July 20, 2024 @ 9:12am the account is still showing as open, with a balance. See attached screenshot.Sincerely,
*****************Business response
07/23/2024
The purpose of this posting is specifically, and only, related to the review you left on our company. You can send any complaint regarding our service to ************************************ Please provide specifics, such as account ID along with the time and date of the contact in question, so we may access your account and calls in question to review. Thank you in advanced for providing this information so we can improve our serviceCustomer response
07/23/2024
Complaint: 22004060
I am rejecting this response because: I have contact *********************************, ********************************, *********************************** and none of them are doing there jobs. So I need someone in your organization to get on the ball and do your jobs and correct this issue. Any other useless suggestions?
Sincerely,
*****************Initial Complaint
07/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am not aware of this account. I have reached out to 3 credit bureaus and National Credit Systems, Inc. to have this account removed from my file and they always say the same excuse, which is no longer acceptable. I have filed an FTC complaint because I believed this is an outcome of identity Theft. Regardless of all actions done on my end, there was no action from 3 Bureaus. Thus, I am reaching out to seek assistance to have National Credit Systems, Inc. that I have no account with them and 3 credit bureaus can simply remove it from my credit.Business response
07/17/2024
The purpose of this posting is specifically, and only, related to the review you left on our company. While it is our obligation to collect on debts placed with our company by our clients, it is our strong desire to operate in an ethical and professional manor. Additionally, we do not wish to collect any amount that is not legitimately owed according to the agreement you may have signed or by law in your state. If you believe that this has not occurred, we encourage you to contact us at ************************************ Please provide specifics, such as account ID and other details, so we may access your account to review. Thank you in advanced for providing this information so we can improve our service.Initial Complaint
07/16/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with Granada Highlands Apt. In addition, I do not have a contract with National Credit Systems and was not provided the original contract as requested.Business response
07/17/2024
Your contract was with your previous landlord who placed your account in our office for collections.
I hope that the above response will provide your office with the information you are seeking. Please contact me with any additional questions.
Initial Complaint
07/15/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with National Credit system, I do not have a contract with national credit system they did not provide me with the original contract as i requestedBusiness response
07/17/2024
Your contract was with your previous landlord who placed your account in our office for collections.
I hope that the above response will provide your office with the information you are seeking. Please contact me with any additional questions.
Initial Complaint
07/15/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with NATIONAL CREDIT SYSTEMS, I do not have a contract with NATIONAL CREDIT SYSTEMS, they did not provide me with the original contract as I requested.Business response
07/17/2024
Your contract was with your previous landlord who placed your account in our office for collections.
I hope that the above response will provide your office with the information you are seeking. Please contact me with any additional questions.
Initial Complaint
07/15/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not reliable for this **** with NATIONAL CREDIT SYSTEMS, I do not have a contract with Business Headquarters Location. They did not provide me with the original contract as i requested.Business response
07/17/2024
The purpose of this posting is specifically, and only, related to the review you left on our company. Please provide us with the phone number called along with the date and time of the call. We should then be able to review the call(s) for quality and professionalism. You can send it to ************************************ Thank you in advanced for providing this information so we can improve our service.Initial Complaint
07/15/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
Fair Debt Collections Practices Act Violation - National Credit Systems (NCS) + First Key Homes Re: Consumer: ************************* - Account Number: ******* - First Key Homes charged fees and amounts that are a violation of state laws and contract agreement by billing for charges against laws protecting consumers in ******* - This was immediately disputed with First Key Homes (documents attached) with zero response - NCS contacted on 4.20.2024, attempting to collect funds for invalid debt outside of the contract terms of the agreement. - Consumer contacted NCS on 4.30.24 to advise of disputed debt with original creditor and spoke to ***************** - Collections Manager Contact information: ********************************* / ********************* - ***************** directed Consumer to dispute debt validity using the NCS Online Submission Process which was completed by consumer - 5.2.24 - NCS nor original creditor provided consumer any correspondence validating the debt - NCS continued collection practices through US Mail letter attempting to collect debt 6.12.24 - NCS reported invalid debt to credit reporting agencies ****** - Consumer called NCS, spoke to ***************** - Collections Manager Contact information: ********************************* / ********************* - *** advised consumer that NCS is able to report and collect on this debt without validating with consumer. *** stated that the original creditor emailed NCS stating this debt was valid so no information is required to be sent to consumer. ***, NCS Collections Manager stated NCS is not required to update consumer with validity of debt, when disputed and *** attempted to collect this debt via phone again, without validating the debt for collections. 7.15.24 Attached documents were submitted through required NCS dispute process with explanation of debt validation needed. NCS did not respond to dispute, did not provide validity, continued to collect on this debt, and reported it to credit reporting agencies as debt.Business response
07/17/2024
The purpose of this posting is specifically, and only, related to the review you left on our company. While it is our obligation to collect on debts placed with our company by our clients, it is our strong desire to operate in an ethical and professional manor. Additionally, we do not wish to collect any amount that is not legitimately owed according to the agreement you may have signed or by law in your state. If you believe that this has not occurred, we encourage you to contact us at ************************************ Please provide specifics, such as account ID and other details, so we may access your account to review. Thank you in advanced for providing this information so we can improve our service.Initial Complaint
07/15/2024
- Complaint Type:
- Order Issues
- Status:
- Answered
I am not liable for this debt with the legacy at druid hills apts. I do not have a contract with National Credit System, they did not provide me with the original contract as requested.Business response
07/16/2024
The purpose of this posting is specifically, and only, related to the review you left on our company. Please provide us with the phone number called along with the date and time of the call. We should then be able to review the call(s) for quality and professionalism. You can send it to ************************************ Thank you in advanced for providing this information so we can improve our service.Initial Complaint
07/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was paying month to month at an apartment complex named The brazos. Before leaving I gave notice to the manager and told them my last month and my last payment. I move and a month or so later get a letter for failure of payment. This is not right and very fraudulent and these practices is probably the reason that the company is no longer in business. Ive tried reaching out to national credit systems on numerous occasions to resolve this with no luck. Recently theyve did the right thing and taken it off of my Transunion credit report but they havent taken it off of experian and equifax.Business response
07/16/2024
The purpose of this posting is specifically, and only, related to the review you left on our company. While it is our obligation to collect on debts placed with our company by our clients, it is our strong desire to operate in an ethical and professional manor. Additionally, we do not wish to collect any amount that is not legitimately owed according to the agreement you may have signed or by law in your state. If you believe that this has not occurred, we encourage you to contact us at ************************************ Please provide specifics, such as account ID and other details, so we may access your account to review. Thank you in advanced for providing this information so we can improve our service.
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Customer Complaints Summary
2,603 total complaints in the last 3 years.
2,027 complaints closed in the last 12 months.