ComplaintsforRevenue Cycle Associates

• Initial Complaint

  06/07/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  on 6/7/2023 my phone was called at 10:10 am My friend happened to be who picked up the phone, the woman on the line told she was calling for ***************************************, my friend asked what the call was concerning. she stated she had to tell her the call is being recorded, then gave out my full address as if to verify who it was, my friend asked once again what was the call concerning. never once did she acknowledge that she was me or that the information was correct. she only kept asking what the call was concerning. the woman on the phone told my friend the entirety of a account information for **************** that I supposedly have a bill for. she told her the amount and what it was for. My friend who is also a Debt collector knows the laws very well and started to defend me. she told the woman she violated FDCPA and HIPPA by revealing the information without confirming who she was. the woman on the phone tried to tell her that because she "Paused" when she asked about the address, that it verified who she was and proved she was the correct person. when in fact she was not. never once was she mini mirandized, she not only broke FDCPA but also HIPPA and ******

  

  Business response

  06/07/2023

  Thank you for reaching out with your concerns. We apologize if you believe your rights were violated. During the call you referenced, it appears that your friend represented herself as you on the phone number we have on file. We had previously discussed this account and verified your information from the same phone number, including past payment arrangements.

  We are not authorized by our client to remove the debt. However, we will make a note on your account to cease further contact from our end. Please feel free to inform us of any additional concerns you may have.

  Customer response

  06/08/2023

   
  Complaint: 20154861
  
  I am rejecting this response because: What you said is a lie, I have never once received contact from your company, and since you like to say otherwise I demand proof of not only contact but verification, that includes the notes on said file and the recording of said call. Never once did she acknowledge who she was. She never confirmed her name or address. Your employee simply stated that because she "Paused" that, that was verification.

  Under the Fair Debt Collection Practices Act, 805(b) states:Communication with third parties

  Except as provided in section ****b of this title, without the prior consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate, in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector.

  Furthermore, the employee stated that the Debt was for a ********************* which means by giving out the information of the debt you have also broken HIPPA laws :

  A covered entity may not use or disclose protected health information, except either: (1) as the Privacy Rule permits or requires; or (2) as the individual who is the subject of the information (or the individual's personal representative) authorizes in writing(45 C.F.R. 164.502(a))

  You must remove any negative impact from a ************* immediately, 

  Sincerely,
  
  ***************************************

  

  Business response

  06/08/2023

  **************************,

  Thank you for addressing your concerns. I appreciate the opportunity to assist you.
  

  I have attached the comprehensive work history related to your account, starting from November 11, 2020, when your account was assigned to our office. Within the document, you will find detailed information about the significant interactions we have had, as well as records of the payment you made directly to our office.
  

  Upon reviewing the reference call, our agent clearly identified herself as a representative of Revenue Cycle Associates. We did observe that you disconnected the call at the 1:29 mark.
  

  As previously mentioned, we have duly noted your request to cease any further communication from our office, and it is important to highlight that your account has never been reported to any credit reporting agency.

  Please do not hesitate to reach out if you require any additional assistance or information.

• Initial Complaint

  04/22/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  Received a debt collector letter from revenue cycle associates saying that my Deceased Mother, ***************************** reference number ********** saying She owed $295.00 with First Call Ambulance. Plus my mom has never ever lived at my address in ************ *********! I had already called and made arrangements with First Call Ambulance telling their customer service my mom passed away August 20th 2022. I answered all the questions that First Call Ambulance had and they Closed the account while we were on the phone! It's obvious that revenue cycle associates went into public records to retrieve this closed account. Revenue cycle associates needs to immediately CLOSE this account today!!

  

  Business response

  04/23/2023

  Thank you for reaching out to us about this issue. We are sorry for your family's loss. First Call to forward placed this account in our office on 3/29/23. We are making sure their records are properly updated and have close this account. We are also ensuring that all records are updated accurately.  If you require any further assistance, please don't hesitate to let us know. Thank you for bringing this matter to our attention.

  Customer response

  04/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************. 

• Initial Complaint

  07/01/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My wife had a kidney stone episode July 10, 2021. She initially went to urgent care. Subsequently moved to a hospital by ******************. She did not want an ambulance but had no choice. Service was provided but never received a ****. Was aware of a balance owed per my health insurance providor that we may owe $128.10 per claim and EOB. Then on or around May 25, 2022 received a demand letter from Revenue Cycle Associates for $881.00, along with an offer that they would take 50% of that total. Sent a payment via **** 6/1/2022. Also tried several times to communicate that payment was enroute. I believe that ****************** and Revenue Cycle Associates have some type of collusion occuring and possibly fraud.

  

  Business response

  07/03/2022

  Mr.  ********,

  Thank you for voicing your concerns.  We have received you payment online and your account is now closed as Paid.  We are unsure why there has been a delayed with your mail payment.  Accounting will not post anymore payments on your account since it is not paid and will return any further payments back to you.  Please let us know if you have any further concerns.  

   

  Thank you
  Admin

   

  Customer response

  07/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

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