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Complaint Details
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Initial Complaint
04/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On April 23, 2024, at approximately 9:20am, I was traveling on the Loop 10 bypass in ******, ** going toward the ****************************, following a Thomas Concrete truck in the far right lane. The concrete truck starting throwing rocks everywhere hitting several cars. A white truck went around and I also went around in the left lane. As the white truck was going around the concrete trucks, rocks were hitting it. As I was going around the concrete truck, rocks were being thrown everywhere, hitting my windshield and cracking it in three places. I immediately called Thomas Concrete ****** office to let them know what just happened and they asked where I was, I told them. They gave me a number for claims that was not a working number. I called them back to let them know that it was not a good number. Then on 4/24/24, I looked online for the corporate office numbers and found ************* who I called. They gave me a number for ******************* to file a claim. I have called and left several messages with no response. Then on 4/25/24, I called the ********************* for Thomas Concrete and left messages but no response to date. I am not able to get any assistance with filing this claim to get my windshield repaired. I have pictures of my cracked windshield; one of the cracks have spreaded further across my windshield. I went to the *** police department to get a police report also. Please help me get in touch with Thomas Concrete to file this claim to get my windshield repaired. They are not responding from any of their offices.
Business response
04/26/2024
HI ********,
I am extremely sorry that you have not received communications from PentaRisk. I have sent them your contact information and asked them to reach out to you directly. My name is ******************* and you can reach out to me directly if you have not heard back from anyone by Monday.
I am the inside sales manager and my cell is ************
Initial Complaint
01/11/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
On the date of January 10, **** at 12:27pm I witnessed a Thomas Concrete truck pull from a side street next to my home and run through my property causing deep ruts in my yard. I happened to be outside my home painting posts in my front yard when I witnessed the occurrence. I contacted the local plant for Thomas Concrete and was given a number for an Operations Supervisor named ****** (Im sorry I didnt get a last name but his phone number is **************) I spoke with ****** and he stated he would send someone to my home either during the remainder of the business day on January 10th or sometime on January 11th to fix the ruts (which are about 7-inches deep). Unfortunately, nobody from Thomas Concrete ever showed up to address the damage they did to my yard. Thats all I want. My yard was in good condition before they drove through it and I just want them to repair it so that there arent ruts in it.Initial Complaint
06/03/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This company was hired by a contractor I hired to replace my driveway in November 2021. Apparently the contractor did not pay the company although I had paid them in full on the day of service. Thomas concrete then put a lien on my home without contacting me previously or sending a ****. I finally got proof that the contractor paid the **** 6 weeks ago, however Thomas concrete has not removed the lien. I have contacted their lien manager, ******************************* multiple times by phone but it goes to voicemail and then I never get a response. So I have a lien and apparently no way of getting it removed.Business response
06/13/2022
Good Morning ,
This issue has been resolved. Lien has been lifted and homeowner has been contacted and notified.
Thank You
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Customer Complaints Summary
3 total complaints in the last 3 years.
2 complaints closed in the last 12 months.