ComplaintsforEmory Alliance Credit Union
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Complaint Details
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Initial Complaint
07/27/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I have made numerous attempts to contact this credit union to get answers on how a vehicle that Im the primary owner of was refinanced by my ex wife without my knowledge at the time. *** left messages and even went to the bank . I was told the banking manager would get back with me and not one call that resolved this matter. I cant see how this Transaction happened without my knowledge or consent as at that time I was the primary owner of the vehicle. What Im asking for is explanation and documentation of this transaction as my name was still on the title at the time.Initial Complaint
05/11/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I am not liable for the debt with EMORY ALLIANCE CU. I do not have a contract with EMORY ALLIANCE CU.You guys need to handle this issue. This has been going on for a long time now that I have seen my information. That's messing my Character & name up as a person.They are in violation & told me 30 days when I had fraud. A identity theft with police report I had attatched as well, they are in major violation.Initial Complaint
12/12/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
I had some fraudulent charges done on my checking account. I have been having a hard time trying to speak to someone to get the situation cleared and my account closed. I have been emailing and leaving voicemails with no response. I have been charged overdraft fees for the fraudulent transactions, that I have proved to be fraudulent. I even had to get a police report for the fraudulent activities. I will never recommend this bank to anyone. The communication is very disappointing. They have no type of respect for their customers, which is sad, due to them dealing with people's money. My account has been charged $140 in overdraft fees. The total amount of fraudulent transactions in total $2,668.09 in one weeks time. I need help resolving this issue asap, before another fee is accruled.Business response
12/13/2022
I contacted the **************** this morning, December 13 at 8:45 AM regarding this complaint. I researched the account and history to determine what happened. I apologized to **************** for the lack of communication. We have since refunded the two remaining NSF fees which **************** was referring to in her original complaint. We have closed the account that was experiencing fraudulent activity and moved all remaining funds to her new account. **************** was understanding and appreciated our response.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.