ComplaintsforNeighborWho.com

Direct Mail Advertising

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
07/16/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
*********** has listed me as living with my ex husband and his wife at *************************************************************** , an address in a town in which I have never lived. They also have my ex husband living at my son's addresses in ******* and have listed his phone number as belonging to my ex husband who has never lived in ******* . Having me incorrectly listed as living there has led to me receiving an email intended for his current wife (my former friend) and a phone call today, 31 years after our divorce!
Business response
07/17/2024
Hello ******,
We are saddened to hear about your negative experiences. NeighborWho is an easy-to-access collection of public record information sourced from official government records and other sources of publicly available information.

As you just experienced, sometimes the information they collect is not always 100% correct. However, we can only work with the information provided to us within public data. Because we do not create the information, we cannot edit the information. Corrections occur through ongoing, systematic database updates.

So while we cannot edit your publicly available information to make corrections, please also know that we continuously strive to update and expand our databases in order to provide you with the most current and accurate information we possibly can.
We are able to opt out your information if you so choose. Please reply to this email to let us know if we can help in processing the opt out for you we will get back to you as soon as possible with additional assistance.
Customer response
07/17/2024

Complaint: 22000394

I am rejecting this response because:
I would like to know in which databases my information was found listing me as living in a place I've never lived with people I'd certainly not be living with. I would definitely like to opt out of having my I formation on their website, though!

Sincerely,

*************************
Business response
07/18/2024
Hi ******,
The information in NeighborWho's reports is aggregated from public records and publicly available information. This public information is compiled through many public offices and agencies with the intent and for the purpose of it being made available to the public. There are many sources of public records, including: telephone directories, public property records, utility bills, magazine subscriptions, voter registration, and more. Additionally, at this time we have opted out your current information. We cannot Opt out your son or ex spouse without a request for them. We do apologize for any inconvenience that *** have caused. Thank you for your understanding in this matter.
Customer response
07/18/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Initial Complaint
07/08/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I do not recall signing up for this account in 2023.The vendor was billing me monthly. I tried getting the credit card company to vacate these charges but the vendor said I used their services. BUT they cannot tell the credit card company for what purpose nor the service I used. I think this is an online scam and I want my funds returned $269.16
Business response
07/10/2024
Hi there ******,

Thank you for reaching out and allowing us the opportunity to resolve this for you.

We were able to locate your account, all details match such as full name, phone number, email address, zip code, etc.

We completely understand your concerns regarding the account.
NeighborWho wants our customers to be aware of the billing prior to creating an account with us.

When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up.
Each customer must agree to these terms before successfully creating the account.

This way our customers confirm they are fully aware of the charges including the date to cancel the trial.

Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms.
Our records do not indicate a previous request to cancel the account, in this event the account continued to renew as stated in the agreed terms.

However, NeighborWho prides itself on understanding our customers' concerns.
We have already issued a total refund of $179.44.

We issued this refund in an act of good faith based on your expressed circumstances.
NeighborWho is unable to issue any further refunds on this account.

If you would like to review our Account & Billing FAQS please click here: ***********************************************

If you have any additional questions, please don't hesitate to contact us.
Initial Complaint
07/07/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Hello,I was going through my bank statement and I saw that $29.99 was billed on my account on July ******. I used the service a total of 1 time and never again. I remember signing up for $1 which was for a 7 day trial but I did not know it was renewed. I would like to be refunded the $29.99 as requested.
Business response
07/08/2024
Hi there Virginia,

Thank you for reaching out and allowing us the opportunity to resolve this matter for you.

Upon review, we can see your most recent contact with our ************* Team, and see that your concerns were answered.
This is to reconfirm that your account was cancelled and refunded as requested on 07/07/2024.

If we can assist you with anything else, please feel free to reach out to us.
Thank you!
Customer response
07/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
07/06/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I found a charge billed to my credit card for $35.88 from ****** Neighborwho. I do not know this company and did not authorize any payment from myself to them. I would like to have an immediate refund and all identifying personal information removed from their database.Thank you
Business response
07/08/2024
Hi there *******,

Thank you for reaching out and allowing us the opportunity to resolve this matter for you.

We were able to locate your account, matching all details, full name, email address, zip code, phone number, etc.

NeighborWho wants our customers to be aware of the billing prior to creating an account with us.

When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up.
Each customer must agree to these terms before successfully creating the account.

This way our customers confirm they are fully aware of the charges including the date to cancel the trial.

Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms.
Our records do not indicate a previous request to cancel the account, in this event the account continued to renew as stated in the agreed terms.

However, NeighborWho prides itself on understanding our customers' concerns.
We have already issued a total refund of $35.88.

We issued this refund in an act of good faith based on your expressed circumstances.
If you would like to review our Account & Billing FAQS please click here: ***********************************************

If you have any additional questions, please don't hesitate to contact us.
Initial Complaint
07/05/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I do not have an account with this company, when I call they cant locate an account with my number,name, or email address however I have 2 charges for $47.73. I am a single father of 4 children and I am drastically impacted by loosing my funds. Please refund all amounts immediately
Business response
07/08/2024
Hi there *****,

Thank you for reaching out.
We thank you for the opportunity to resolve this matter for you.

I sincerely apologize but we are unable to locate an account under your name or email address, **********************

If you have received a charge from NeighborWho, could you please confirm:

The last four and type of card that was charged
Your billing zip code
The date and amount you were charged

Is there any other name connected to your card ?

If you have additional questions, please don't hesitate to contact us.
Initial Complaint
06/29/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company charged our credit card without permission. We request a refund. I hope somebody reports them for illegal access to credit card.
Business response
07/01/2024
Hello ******,
I was able to locate the account utilizing your last name and zip code. It does appear there was an account created on 07/20/23. We did not receive any request for cancellation until 06/29/24. Please be assured your account has been cancelled and you have received a refund of $197.88. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

If you have any questions, please feel free to contact us.
Customer response
07/01/2024

Complaint: 21920810

I am rejecting this response because: We where billed from 7/29/23-6/29/24 - still unclear how this happened we received no email confirmation of signing up no communication. You are only refunding for 4 months - should we have caught before yes, but we have no proof we signed up for this - absolutely nothing. I expect a full refund of $593.28 - 12 months X $49.44.

Sincerely,

***************************
Business response
07/02/2024
Hi ******,

We completely understand your concerns regarding the account. NeighborWho wants our customers to be aware of the billing prior to creating an account with us.

When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up. Each customer must agree to these terms before successfully creating the account. This way our customers confirm they are fully aware of the charges including the date to cancel the trial.

Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms. Our records do not indicate a previous request to cancel the account, in this event the account continued to renew as stated in the agreed terms. Please see this link for the sign up page link : ********************************************************

However, NeighborWho prides itself on understanding our customers' concerns. We have already issued a total refund of $197.88

We issued this refund in an act of good faith based on your expressed circumstances. NeighborWho is unable to issue any further refunds on this account. If you would like to review our Account & Billing FAQS please click here: ***********************************************

If you have any additional questions, please don't hesitate to contact us.

Customer response
07/02/2024

Complaint: 21920810

I am rejecting this response because: This is a truly poorly run company, where revenue is your goal, no matter how you get it. *********************** must have one way to do business, which is provide no customer service. You know this is an issue based on all the complaints on any review site. Given your parent company ********************** and the other companies under them all have similar complaints. Your company has no pride in customer first from start to finish. No need to respond.

Sincerely,

***************************
Initial Complaint
06/27/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I just noticed I've been paying for a subscription for this since last April (2023) yet I NEVER signed up for this. I've never used this site and never even heard of it before. This is FRAUD. PLEASE refund all money from the time this fraudulent account was opened and cancel my account!!!
Business response
06/28/2024
Hi *******,

I was able to locate an account that matches your full name, email address, and zip code. The account was created on 04/19/23 with our $1.00 7-day trial. Upon further review, it appears we did not receive a request to cancel prior to the end of the trial. In that event, your account was automatically renewed to the monthly subscription of $44.86.
When signing up for our background reports, the subscription does outline that it will auto-renew until elected to cancel. You can contact us to cancel at any time, and will not be billed for your next billing cycle.
Please be assured that your account was canceled and you were issued a refund of $190.20. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

If you have any questions, please feel free to contact us.
Customer response
06/29/2024
I appreciate your expeditious response. I also appreciate your effort to resolve the situation. Although it's not the full refund for a service I never used or signed up for I guess getting something back is better than nothing. I don't know why the full refund wouldn't be issued but I guess I'll have to accept something is better than nothing.
Initial Complaint
06/25/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I called for their trial they charged me but I was never able to use product. I called the very next day(it was night when I ordered) I kept getting a message (bot) saying in dont have an account . I have called several times every day since to make sure they got a cancel since they charged me it made no since they said I had no account then 2 days ago I got a billing on my card for 44 dollars and 90? Cents I still can not get ahold of a live person to wage a complaint not to mention I want them to fully reverse the charges
Business response
06/26/2024
Hi there **********,

Thank you for allowing us the opportunity to resolve this matter for you.

We completely understand your concerns regarding the account.
NeighborWho wants our customers to be aware of the billing prior to creating an account with us.

When signing up for our services the terms and conditions in addition to the privacy policy are required to be agreed to prior to signing up.
Each customer must agree to these terms before successfully creating the account.

This way our customers confirm they are fully aware of the charges including the date to cancel the trial.

Our subscriptions are not based on usage; they are recurring subscriptions that will continue to renew until a customer cancels as stated in the agreed terms.
Our records do not indicate a previous request to cancel the account, in this event the account continued to renew as stated in the agreed terms.
In that event, your account was automatically attempted to renew to the monthly subscription.

However, we can confirm that as per your most recent contact with our ************* Team, we were able to cancel and refund you for the trial.

If you would like to review our Account & Billing FAQS please click here: ***********************************************

If you have any additional questions, please don't hesitate to contact us.
Initial Complaint
06/20/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I considered using a service to look up an address. I ended up not using the service but somehow they got my credit card information and have billed me ever since (9 months now). I just caught it unfortunately. When you call, the first thing they ask is do you want to cancel the service? They make it easy to cancel because they KNOW they use underhanded methods to get people to enter their information. I suspect you have many complaints about this company. I'm outraged. 9 months of billing for a service I never used!!
Business response
06/21/2024
Hello ****,
We were able to locate an account that matches your full name, email, telephone number, and zip code. We do apologize for any inconvenience, but at the time of sign up we do outline that this is a reoccurring plan and will auto renew until elected to cancel. At this time, your account is cancelled and you have been issued a refund of $134.58. The refund was processed immediately on our end, however, please note that it may take up to 10 days for the refund to reflect on your bank statement depending on your financial institution.

If you have any questions, please feel free to contact us.
Initial Complaint
06/17/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This Company is taking unauthorized payments. I've been Billed ***** on multiple occasions. I never authorized this
Business response
06/18/2024
Hi there ******,
Thank you for reaching out and allowing us the opportunity to resolve this matter for you.
Unfortunately we were unable to locate an account with the details provided.
If you have received a charge from NeighborWho, could you please confirm:

- The last four and type of card that was charged
- Your billing zip code
- The date and amount you were charged
- What is the exact description that appears next to the charge
- a Screenshot is best in aiding in our investigation
Is there any other name connected to your card?

If you have additional questions, please don't hesitate to contact us.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business.

Cookies on BBB.org

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Customer response

Business response

Customer response

Business response

Business response

Customer response

Business response

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary