Business ProfileforRex & Roxy - Buckhead

On Aug 1st, I entrusted my dog, **** to the care of ************ of Buckhead. A staff member called me around 2pm the same day stating that **** was injured when a door closed on/caught her left hind foot. I was told that there was no blood, visible injuries or signs of pain but that she was limping. I carried her home that day when I saw how badly she was limping. The next morning I took her to ******************************* where I was told that she had possibly torn ligaments and was referred to an orthopedic surgeon (preliminary estimate is ~$5600)I believe this incident was preventable and is a direct consequence of the carelessness shown by the daycare's staff and manager, ****. Last Thursday **** explained that the accident involved someone named ****, who is not listed on the company employee page. (Since checking this page, Ive noticed that there are other attendants on site who are also not listed.)Two days after the accident **** stated that upon reviewing video **** was limping before the accident occurred (just after 10am, the accident was just after noon) this was about 4 hours before I received the call on Tuesday (just after 2pm). I made attempts to correspond via email with the management, hoping for an amicable resolution. However, my efforts have been met with silence, and defensiveness, theyve shown no effort to address the situation or offer any compensation as a gesture of goodwill due to their negligence. **** claimed that **** had pre-existing conditions, that I signed a contract but this is neglect. She also claimed to escalate the issue to corporate and agreed to refund the cost of the daycare package which is $779. However, I have heard nothing back in over one week and no one has responded to my emails. Due to their complete neglect Im seeking a refund of the daycare package and full reimbursement of Lunas medical expenses. *** tried to be courteous but they are defensive and unresponsive. Please help.