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Wahoo Fitness has 1 locations, listed below.

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    Business ProfileforWahoo Fitness

    Exercise Machines

    At-a-glance

    Customer Reviews

    4/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    2 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    90 W Wieuca Rd NE Ste 110, Atlanta, GA 30342-3200
    BBB File Opened:
    8/28/2012
    Additional Contact Information

    Email Addresses

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    1 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Jeffrey K

    4 stars

    02/13/2024

    Initially, my opinion of Wahoo was not very good. I purchased a Kickr v5 (the 2020 model) and after 2.5 years, the controller board went bad. This is a known issue of quality control in this product. The warranty is 1 year (note, the Garmin competitor to this product offers a 2 year warranty). I contacted Wahoo and admitted to my failure to keep the receipt for 2.5 years. While they noted it was out of warranty, they had enough respect for my situation (after I provided extensive photographs of the unit and the output data failures to my computer) to offer me a refurb pathway, allowing me to obtain a refurb of a newer model at a notably reduced rate. It wasn't cheap, but it was far less than buying even a competitor refurb unit. They walked me through the exchange process and honored all their efforts to restore my faith in their organization. While I can't give them 5 stars owing to the evidence (so far) of marginal quality control of their products, I have to commend them for standing behind their products and company reputation.

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