Business ProfileforPlanet Fitness

**** is the manager at the Kirkwood location in **. My first interaction was hearing him tell other employees "If someone asks for me tell them I am not here, even if I am not doing anything". One employee stated that he prides himself on being a narcissist and this behavior is common. He has lied to me about charges/dates as you can see in the files I presented, he has lied about his identity to avoid addressing issues of concern, he has lied or rather denied exchanges to avoid coming to a resolution, he accused me of calling to make a complaint after he sent back to back messages about improving his rating, he called and left an intense message because he did not receive a rating that was fitting for him and he told me in a very angry and disrespectful and he followed up via email and I later called to address the behavior. Both **** and staff refused to give me upper managements information. **** stated that he would not contacted upper management because "I have to do that and I am not going to contact him". After a back and forth he agreed but it was to get me to leave and he kept his word on not resolving the issue. I requested to cancel via email and I was charged because he did not acknowledge my email so I went in person. I was charged four times in a matter of two months, I received additional fees although he stated he would change my card to the primary method on file, he claimed that my account was charged additional fees because ACH was a requirement as primary although I initially paid by card, I was charged over the base rate in my contract, I had to report cleanliness issues and I engage the staff versus the other way around. I believe my rating was too generous and in retrospect. I am requesting a refund and for this behavior to be addressed (management and staff are young and inexperienced which lead to half stepping and carelessness). Someone with more experience should monitor their work ethic.