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Find a Location

Deka Lash Chamblee has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Deka Lash Chamblee

      5001 Peachtree Blvd Ste 620 Bldg 600 Atlanta, GA 30341-2819

    • Deka Lash Chamblee

      5001 Peachtree Blvd Suite 620 Atlanta, GA 30341-2798

    Business ProfileforDeka Lash Chamblee

    Eyelash Extension
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Business Details

    This is a multi-location business.

    Find a Location

    Deka Lash Chamblee has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Deka Lash Chamblee

        5001 Peachtree Blvd Ste 620 Bldg 600 Atlanta, GA 30341-2819

      • Deka Lash Chamblee

        5001 Peachtree Blvd Suite 620 Atlanta, GA 30341-2798

      Location of This Business
      5001 Peachtree Blvd Ste 620 Bldg 600, Atlanta, GA 30341-2819
      BBB File Opened:
      3/12/2018
      Years in Business:
      1
      Business Started:
      7/18/2023
      Type of Entity:
      Sole Proprietorship
      Alternate Business Name
      • Deka Lash
      Business Management
      • Mr. B Collier, Complaint Handler
      Contact Information

      Principal

      • Mr. B Collier, Complaint Handler

      Customer Contact

      • Mr. B Collier, Complaint Handler
      Additional Contact Information

      Email Addresses

      Customer Complaints

      2 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/17/2023

      Complaint Type:
      Sales and Advertising Issues
      Status:
      Unanswered
      Deka Lash is a HUGE SCAM!When I visited for the first time, they talked me into getting a membership. I was told to get the $125 per month membership. When I saw further down in the contract that they offered a cheaper, basic membership for $80 I asked about that one, but I was told they do not offer it EVEN THOUGH IT WAS IN THE FINE PRINT. I was then manipulated into buying a bunch of products from them that do not work, spending over $200 during my first visit. I later developed an eye infection from their services. When I called to complain / cancel my membership, I was told that I could not. Only to find out, that I could have cancelled and been charged $90 to do so (for whatever reason!!) I spoke with multiple customer service reps who ensured I should keep my membership for one more month and try a different service. Again, I was charged $125. When I arrived at my appointment, at 4:42PM (originally scheduled for 430PM) I called to let them know in advance there was a road closure that could possibly delay me by 10 min. I was TURNED DOWN AT THE DOOR. And told I missed the grace ****** although the employee was talking to a coworker in the back when I arrived, and it took her 1-2 minutes to come to the front to greet me. They then charged me a $55 NO SHOW FEE.. TO MY CREDIT CARD AS I WAS STANDING RIGHT IN FRONT OF THEM. I then called customer service to explain the situation as well as going back inside to reasonably ask them why they would not see me / why I am being charged. I was then talked to very aggressively, by not one but two employees, who raised their voices at me and refused to listen to my concerns. THIS COMPANY IS A SCAM. THEY ARE LIARS AND THIEVES.  
      I started my original membership with DekaLash at this location : ***********************************************************
      However, my main complaint / altercation with the staff happened at this location: *****************************************************************************, ** 30341.
      phone number : **************
      Read More

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jenna C

      1 star

      01/26/2022

      This is an absolutely horrible company. I have been a loyal customer x 1 year. I have paid a monthly membership and have loved my lash artists. Two months ago the company at the *********, ******** location was taken over by corporate. Ever since this time, the amazing lash artists they had, left the company. Since this time, I have had multiple appointments scheduled that have either gotten cancelled last minute, they have not called to notify me they were cancelled, or my lashes got messed up. When I have attempted to reach out, their customer service is absolutely horrible. They refuse to call back and you literally have to beg them via text to transfer you to a live person on the phone. I typically would never report anyone to the BBB without a really big reason. Today, I decided that enough is enough with their abuse of me as a customer. I had an appointment scheduled yet again and yesterday they called to cancel it (this is the third appointment in three weeks they have cancelled). They then rescheduled me with *******, a last artist in training and sent me a text message with this appointment time and date. Today the day of my appointment, two hours prior, they texted me a confirmation text of my appointment which I confirmed. When I showed up, nobody was at Deka Lash. I reached out and spoke with ******* who blamed me and accused me of making up a story. She then hung up on me. ***** Espinito is also blames the employees for a poor work-life balance, yet does not take responsibility for how this location is run. I was also hung up on by the secretary at Deka Lash's headquarters. This is absolutely poor customer service, unethical, and I feel like I have been robbed.

      Local BBB

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