ComplaintsforSluttybrows

• Initial Complaint

  06/27/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On March 25, 2023, I received a ******* of ***** Brows from this "artist". I was selected to be a "model" as she performed the ******* as part of a class that she was teaching. I paid as reduced amount for the ******* since I was a "model". The ******* took longer than estimated but I understood since she was teaching. I loved my brows. She did not schedule an appointment for a touchup at that time but told me to schedule online. I had a trip out of the country in the next 5 weeks so she recommended that I wait until after my trip to schedule the touchup that's suggested within 4-6 weeks. Upon my return, I attempted to schedule on a Saturday as I had to travel from my home *********** to GA. ********* are only offered on Tuesday and Saturday. Unfortunately, her books seem to only be open 1-2 weeks in advance. I understood and on 2 separate occasions I asked if she had availability on a few Saturdays in June then a few Saturdays in July. I was unsure at that time if she was unavailable or if the books had not opened yet. Twice she redirected me to her booking site. I am required to schedule my work a month in advance so I asked if she would be willing to look ahead at the end of July since the dates were not posted on her booking site. She refused to provide any info on her availability. I finally found a date once the July dates opened. I scheduled for 7/22 for the touchup. She immediately canceled and sent me an email saying this is a class date and either I can find another date or she would issue a refund. I couldn't believe she canceled after I found a date that worked. I told her that I had been trying to schedule for weeks and asked if she would work with me since I had to travel. She responded that she is unwilling to ******* me because I've been rude and disrespectful, which was far from the truth. I am unsure if this treatment is because I served as a "model". She refuses to ******* me and I have not received a refund yet. Terrible customer *******.

  Business response

  06/27/2023

  I offered amazing brow service to this client. Ive included the photo of results. I communicated to her we have limited availability for touchups. Yet she seemed surprised when she saw limited availability for touchups. 
  We open our schedule for every one to get first come first served service. Client did not want to wait until that time because of her work, vacation/trips and because she lives out of town. None of our other clients out of town have this issue. She kept demanding I allow her to get on my schedule early. Which I dont offer to anyone out of fairness to all clients. Every time I told her this via Instagram DM and sent her the link to availability she responded with a rebuttal. This was a draining exchange as it felt client kept pushing my boundaries as a business owner. 
  I have every right to decide to not work with a client for any reason and offer refunds in this case. I sent this client a refund and a message stating *** included receipt for refund in attached file. Refund should be complete via square within 2-7 business days, on June 27th at 12:03PM EST.  
  This client sent you a review on June 27th at 1:46PM EST. Client is aware of the refund being processed.But chose to leave a review as if she is unaware of the processing time of said refund.

• Initial Complaint

  07/05/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The incident occurred on a Monday June 20th, 2022. *************************** is the owner and operator of this business. She was late opening the door to let me in. I had to text her again an she finally unlocked the door to let me in. The business was downtown in some shady part of town. I did not feel comfortable with her location or her as well. She seemed to only want money and did not care about me as a customer at all. She was nice when she greeted me, but soon appeared to have some Bi-polar type of attitude. Her air conditioning was up kind of high which caused my allergies and sinus to act up a little. She soon yelled at me because my sinuses where draining and I needed to blow my nose and cough. She said she could not tolerate my sinuses and she kept yelling, before sending me to the bathroom to blow my nose. She then said, "you need to hurry up because I have another customer." She almost brought me to tears. She was very unprofessional and mean as well. I didn't want to say much to her because she seemed evil and unbalanced. She then finished and I then asked why she was yelling and screaming. I then asked her to never talk to me like that again as I found her scary and very unprofessional. She appeared to only be worried about getting her final payment and forced me to pay an extra ***** dollars which totaled ****** or more dollars. After a few days her eyebrow work came undone and peeled off. I wasted ****** dollars plus gas money and time getting to her far away location, just to be insulted with crappy eye work as well. I texted her a few times asking for a solution for the problems with the eye work and she never responded. Again, she took my money and didn't do a good job and did not care to correct her terrible work. Thus, this is why I had to file this complaint due her unprofessionalism, bi-polar attitude, lack of response to correct her terrible eye work, and bullying attitude to force me to pay extra money when she did not deserve any type of payment.

  Business response

  07/05/2022

  On June 20th at 2:55 PM the following client texted me Im here for my 3:00PM appointment. I cant get in. Thanks. In which I responded via text at 2:56 PM Door is opening now. I automated on our door system for the door to open. I then finished ** getting set ** in my studio, to take client at her appointment time of 3:00pm. I asked client what brow desires she had. And based on that created a beautiful shape in which I have photos of. I had client look in mirror and tell me what she thought and she loved them. As client laid down she started to exemplify symptoms Covid 19 including coughing, and coughing up phlegm. At one point client gets off table motions for the door as if shes going to puke. Which really caught me off guard I tell her where bathroom is. Once she returns (with tissue in hand) I ask her is she ok? What happened? She mentioned it was just allergies this was something normal that typically happens. We continue on with procedure. She continues to cough then stops me and on massage bed leans to my side and starts to spit saliva into a napkin. 
  
  
  At this point I tell client that this is not sanitary. I tell her I know you mentioned you have allergies but this is unsanitary for me and all of my clients. I mentioned my policy as it  mentions if you have any Covid 19 symptoms or coughing please do not book appointment. Then asked her to go to the bathroom. 
  
  
  After completing her brows. She asked to speak to me. She mentioned how I disrespected her, she mentioned how shes not the one. She mentioned how shes going to tell all her friends not to come to me and about how she was disrespecting because of her allergies. I told her my policy again. 
  
  
  After she stayed an additional 25 minutes and gave four reasons why she couldnt pay me for the service I just spent 3 hrs perfecting.
  
  
  She mentioned how she could not  pay because I dont have a credit card reader. 
  
  
  Then when I asked her to send an invoice she mentioned her email didnt work. 
  
  
  Then when she got out the card for invoice she said she couldnt read her card information. 
  
  
  Then mentioned how she needed to go outside (where her daughter was seated) to better read her credit card numbers. (But I have chairs in my studio in which I asked her to use the seats I have available). 
  
  
  
  
  I explained the aftercare process. Sent aftercare details via text. We then set up a touch up date and concluded our time together. 
  
  
  In addition, *********** itself was $350 she paid a deposit of $75 leaving a remaining balance of $275. I scheduled her 6 week touchup, which its deposit is $50. I add the remaining balance + touchup deposit together at end of procedure so clients get first bookings before my next month schedule opens up. ** which she paid $325 On June 20th, 2022. 
  
  
  On June 27th 12:52 PM she sent me a text stating, Brows are pulling off...is this normal. Please advise. Also what is the total amount. Is extra ***** the total for follow up visit. 
  
  
  These were all things previously explained. In addition included in the aftercare form I sent her. She was very much aware of touchup as I asked her what her availability was before booking her in. 
  
  
  At this point I realized as much as I hoped for this to workout, unfortunately it was not. So I responded to her text via both emails provided stating Hello Des,
  
  
  Thank you for trusting me with doing your Ombre brows procedure  on June 20th, 2022 at 3:00PM.
  
  
  Unfortunately our experience working together created a very uncomfortable and unsanitary environment for me. In regards to you coughing and salivating into a tissue on my procedural bed while in the middle of procedure. During this time of Covid 19. 
  
  
  My policy states if you have any cough, or any symptoms to refrain from booking. In hopes to create a safe environment for all clients.
  
  
  To protect me and my clients I have canceled the upcoming touchup we had scheduled. And have issued you a refund for your touchup deposit. On the same card invoiced after procedure.
  
  
   Slutty Brows will no longer service you moving forward. I hope you find another artist who is better suited for you. 
  
  
  In response to your latest text message brows are pulling off.is this normal.Please advise.Also was is the total amount. Is extra $50 the total for follow up visit. Sent at 12:52PM -12:59PM JUNE 27,
  2022. 
  
  
  Yes this is normal that they peel, I mentioned the stages your brows will go through after procedure. They will peel, still be delicate and use your aquaphor daily. The peeling/scabs retain pigment so try not to peel scabs off. Your brows will fade next and come back to color. Your aftercare sheet I sent after procedure will help with the rest. 
  
  
  Best,
  ******* Monai  
  
  
  In addition If clients eyebrows are peeled off. It simply means she did not follow my verbal or written instructions given to her. Which is unfortunate because I did everything in my power to give her lasting beautiful brows.

  Customer response

  07/06/2022

   
  Complaint: 17519657
  
  I am rejecting this response because:
  
  Sincerely,
  
  Des ******

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