Additional Complaint Information
Chick-Fil-A provided BBB with the following information for consumers seeking assistance:
To our customers to best resolve your concerns we recommend reaching out to our Customer CARES team directly for assistance with your issue. You can contact CARES either online at Chick-fil-A.com by navigating to our Customer Support page or you can call us for more immediate assistance at 1-866-232-2040 Monday thru Saturday 9am-10pm EST.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
12/14/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
On July 17, I placed an order with chic-fil-a in watching, **. I subsequently picked up my order and it was incorrect. I called the manager immediately afterward at which time he suggested I return to the store to remedy the situation. I returned several days later and they supposedly credited my credit card. However, several month later, reviews of statements did not show the credit. So I reached out to corporate headquarters customer service in September 2023 and they said they would send a note/report to the owner and the owner would reach out to me. Well, I called again in October and no update. I called in November and they supposedly escalated this to a care team and notified the establishment again for resolution. I called again today (December 14) and all they can do is send a note/report to the owner to work a resolution. I was not at all happy that this process is now in its 4th month.I am not sure what else to do at this point. Please reach to me if you need any additional info. As a note, I have reached out to my credit card company and they have not received any credit to date.*************************Customer response
12/21/2023
I have contacted chick-fil-a cares 4 times related to this matter. On October 17,2023, October 30, 2023, November 15, 2023 and December 14, 2023. I spoke to various customers care agents and their respective supervisors (you can see names on attached).
let me know if you need any additional info.
nick
Customer response
01/02/2024
Hello, just received your message about closing my complaint. Why was this closed? I forwarded several attachments and additional information like how many times I contacted Chick-Fil-A customer service with names and dates. I also enclosed an image of the receipt in question. What additional info is required?
please contact me as soon as possible. Thank you.
****
Customer response
01/04/2024
I have contacted chick-fil-a cares 4 times related to this matter. On October 17,2023, October 30, 2023, November 15, 2023 and December 14, 2023. I spoke to various customers care agents and their respective supervisors (you can see names on attached).
let me know if you need any additional info.
****Customer response
02/21/2024
I have an update about my BBB complaint. I went to the establishment today and spoke to the manager. The manager was able to resolve my issue.
This BBB case can be closed as resolved.Initial Complaint
09/26/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am writing to formally lodge a complaint with the BBB concerning an ongoing issue I have been facing with Chick-fil-A. Despite numerous attempts to seek assistance through phone calls and emails, I have yet to receive a satisfactory response to resolve my problem.My complaint centers around my inability to access my Chick-fil-A One account, which has persisted for several months. I am a loyal customer of **************************** and have relied on the convenience of the Chick-fil-A One app for my orders, rewards, and other benefits. I have been unable to log into my Chick-fil-A One account for an extended period. Despite entering the correct credentials, the system consistently denies access. When I go to reset the password, I get sent no email.I have made several phone calls to Chick-fil-A's customer support hotline and sent numerous emails but none of these attempts have resulted in a resolution to my problem.This ongoing issue has caused me significant inconvenience. I have been unable to enjoy the benefits of my Chick-fil-A One account, including rewards and the seamless ordering process.I am writing to request your intervention and assistance in facilitating a resolution to this matter. I'd like to regain access to my Chick-fil-A One account again and enjoy the services and rewards that I am *********** as a loyal customer.I kindly request that the ******************** communicate this complaint to Chick-fil-A on my behalf and urge them to address and resolve this issue promptly. I believe that Chick-fil-A, as a reputable company, should take customer concerns seriously and provide a timely and effective resolution to the problems faced by their patrons.Please reach out to me with any inquiries or requests for additional information from the BBB to expedite the resolution process. And, please do not hesitate to contact me via email at ************************ if clarification regarding this complaint is needed.Thank you for your attention to this matter Sincerely, ********Initial Complaint
09/19/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
My experience at Chick-fil-A last Friday was incredibly frustrating and disappointing. Despite clearly requesting a buttered bun, my grilled chicken sandwich arrived without a bun. In addition, the gluten-free bun I ordered for my son, who has a severe gluten allergy, was replaced with a regular bun, endangering his health. Attempts to contact the store were futile, with no response or assistance. Finally, after contacting Chick-fil-A Cares, I received an impersonal email from the store manager offering a coupon for waffle fries, which was insulting given the time, money, and effort wasted. I live 40 minutes away, and the lack of responsiveness and disregard for customer satisfaction is unacceptable. I demand a full refund and additional compensation for the trouble caused. This experience has left me deeply dissatisfied, and I expect improvements to prevent similar issues in the future.Initial Complaint
09/18/2023
- Complaint Type:
- Order Issues
- Status:
- Answered
Hello, I went to Chick-fil-A located in ****************** and ordered a market salad with grilled chicken nuggets. Upon returning to work I began eating the salad and bit into a s**** I called the restaurant and they asked me to send them an email with photos. I did so and have bot received ant responses back.Initial Complaint
09/06/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Good evening, I had placed a delivery order for 2 Chick Fil A Sandwiches, fruit cup, macaroni and cheese, and side salad with roasted corn and cheese. I didnt receive all of my order! I only received my sandwiches for my order. I called *********** Blvd location directly and the manager did not answer the phone! I am extremely disappointed because I was hungry and expected excellent costumer service from a restaurant that I thought was good with costumer service.Initial Complaint
09/01/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed a mobile order through the Chick Fil-A app. The total of my order was $5.71. When I went to pick up my order, I was charged $13.66. I never authorized the order for $13.66 and all the money that was in my app was taken. I talked to two employees and one manager who told me they were having problems with the Chick Fil-A mobile order app. I am requesting a refund to be placed back on my account.Initial Complaint
08/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I went to Chick-fil-A for dinner with my family and we went through the drive-through last week. I stated to them that I needed no bacon on my salad as I do not eat pork. They assured me it would not be on there, but of course, when we get home, I see that it is. Additionally, my children got kids meals and I looked in the bag and did not see their toy so I requested another toy. The gentleman in the drive-through assured me after checking with his coworker that indeed, the toy was in there. We got home only to find out that there was absolutely no toy as I suspected. I called the store multiple times to try to work this out and have yet to hear back from them.Initial Complaint
07/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was traveling to ******, *****, with my mother concerning something for her medical. We stopped by chick-fil-a *********** at *************************************************************************************************, to get something to eat. It was pretty busy, so we knew our food would be fresh, but unfortunately, it wasn't. So we had to turn back around because the food made my mother sick. After all, she can't eat warm or cold food due to health and stomach surgeries. So we drove back and gave them another chance to fix the same food but quest what! The same thing happened again after standing and waiting ***** minutes for fresh food. I spent $31.12 in this chick-fil-a and couldn't get fresh food as I asked. I wasted gas driving back **** miles which took half of our time getting back home. My mother was sick back home because she doesn't prefer to eat out at restaurants but did because she had to take medication. So our ride back home was a disaster because she was sick in the stomach. She doesn't want any more chick-fil-a. She wants all her money back.Initial Complaint
06/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On June 23 I ordered a 2 spicy chicken deluxe meals and a kids with ************* When I received my order my fries and ************ was not included. I called the store several times and no one answered the phone. Whoever is packing the DoorDash orders are not checking to ensure all food items are included.Initial Complaint
06/22/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 04/20/2023 at around 11:34 am est. I ordered two chick fil a sandwich meals for a total of around $19. I asked for larges, we received mediums. The order was not repeated back to me to confirm, so I assumed the order was placed correctly. I asked for my military discount and have been provided this discount at every participating location in the Chick Fil A family, but not on this day. The cashier told me they do not "honor veterans" I was in disbelief and felt disrespected. I am asking to be contacted to by someone within the corporate franchise as this location is located right next to ************* Military recruiting offices and several of my military associates and military veterans go to this location frequently.
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Contact Information
5200 Buffington Rd
Atlanta, GA 30349-2945
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Get a QuoteCustomer Complaints Summary
202 total complaints in the last 3 years.
28 complaints closed in the last 12 months.