Customer ReviewsforChick-fil-A, Inc.

This location doesn't have it together at all. I ordered the Southwest Salad with a medium fry. Strips and Pepitas come with it. None were in my bag. No napkins. Also the ketchup was missing that I ordered. I called the 1800 number to complain about my experience and *** at **************** told me that it was Uber Eats Fault? lol. How would they know what's in the bag if it's sealed. Disappointed and hate this trashy location. They can never read and follow instructions.

********** ** Chick Fil A This is the first CFA I have ever went into and approached by rude attendants. My 14 year old son walked in to pick up our food that was ordered with mobile ordering. Several minutes like thirty minutes went by he asked about our order. They gave him an order with our name except it had the wrong food/drinks. My son took the food back into the restaurant and the manager told him theres 2 of my names in the data base. My name is a name you dont hear very often. The food didnt belong to us, it was someone elses whole order. The attendants claimed they couldnt find our order in the data base at this point. I took the receipt into the restaurant, the manager still argued the food didnt come to her data base, to check with the surrounding CFA. The restaurant was packed my son was embarrassed, we were completely humiliated by these individuals. I cut my losses and left. something needs to be done with this location. This was not ok. These attendant are rude and very unprofessional.

I ended up paying a dasher 30a% tip for a chick fil an error and not giving us our nuggets. So who is at fault and why did I tip so much to not get what I ordered

There is a reason why our rural community (Panhandle) visits the Chick-fil-a on ******* in ******** and its because of the undeniably exceptional service and food. I visit any time Im in ******** because my family loves the food and I love the ease of the drive through (best in town and healthy options-total win)! My students were excited to see Chick-fil-a on Georgia is a member of the BBB so we know we can trust them to always make our experience the best!

I went to this chic fa la recently I ordered two spicy deluxe both meals came with large fries, also I ordered two Mac and cheeses. They completely messed up both of my sandwiches, And even got my macaroni's wrong as well not to mention how I can clearly tell how old the macaronis were as if they sat on a cold shelf the entire day. Sandwich was soggy not to mention as well. When I got to the window and looked at my order I told them about it and the way they treated me was horrible as if I was doing something wrong. **************** rate is definitely a **** they still charged me for the orders they messed up and didn't even offer to remake my meals. So I was still charged for a messed up order. The girl with blonde hair completely had an attitude. I called complained about my order and was told to come back and that It would be taken care of so I went in of course the next day to get my meal and it was another disservice/ disappointment the manager had a veryyyyy bad attitude mind you MY ENTIRE ORDER WAS MESSED UP. So I expected for the entire meal I paid for including both sandwich meals with the large fries to be redone as well as my one large Mac and my medium Mac to be re done too why was I being charged to pay for meals they got wrong and didn't even make fresh to begin with. That is not customer service at all! I have never been to a chic fa la like this. Not to mention the operator of this location seems to not even care about customers having a good experience where they spend their hard earned money to eat at. Not once have I seen anyone who had a bad experience here get treated the way they should have been after. I want to speak with someone because this is a shame I spend 30$ for a whole messed up order. Just to still have to pay for it after? It was still horrible i can tell they made my food without care, the guy manager with glasses attitude was so rude I still got charged as well. I just want the correct service, both meals to be made correctly

I had a terrible experience at the ************* location in **************** **************. There was a meal missing from my order and when I got home realized my 12-year-old did not have her chicken nuggets. So I called up there to ask them if they would deliver the missing meal since this was not my fault and they refused to do so not only that, but also refused to compensate me anything for my time or inconvenience, and instead patronize me by offering me one chocolate chip cookie for my inconvenience, even Burger King does better than this when they make a mistake this is very uncharacteristic I feel for how it Chick-fil-A would handle this type of situation

I entered my gift cards into your app, and they are showing in my transitions history. I have a screenshot of it. I want my money that was in there put on a gift card where I can spend it. I called your customer service and they act like I was trying to steal from them.

I think the fact that they say they are a ********* based corporation is a marketing strategy, as soon as I went into the store it was like a bunch of young working ants all over the place, with good attitudes and kind. I filled out a application and was called back and as soon as they found out about my background they shunned me.. My lord sat with sinners, outcasts, murders, etc my history wasn't that bad but once I gave my life to the lord and ***** followed him, he forgave me.. I did however got hired by a different company that listened to my story and didn't judge me still in the fast-food industry. I'll never eat at chick -fla again. God bless

I received raw uncooked chicken at the Chick Fil A on Howell Mill RD in *******, ** the ending result was food poisoning. This particular location has taken no accountability and has passed it off to the suppliers. When I purchased it from them, its been a constant battle of back-and-forth. They have been very insensitive and Uncaring, and I have never known this to be the Chick Fil A Way.

I ordered through my app even redeemed *************************************************************************************** the app it asks for my address and I put my address including that I was at *******************. Well when they sent my order to DoorDash they did not include that detail so the dasher took a picture of my food in front of the building and I never received my order and went searching for my order and its not where the picture was taken. I called chick fil a and they wont do anything and I also called ******** who wont do anything so now I have no food and no money to order from somewhere else