![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforServpro of North Atlanta / Buckhead
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/31/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Avoid!! Very unfortunate experience with this company and ****** the project manager after they were done the house still smelled, the technician stopped answering phone calls these people are working for the insurance company not the homeowner. They also left a big hole in the ceiling and showed no professionalism or concern whatsoever of having it fixed. We were on our own. They are not up to the ******** standard of Servpro.Business response
08/04/2023
Servpro management was made aware of the customer's complaints the evening of 7/31 and were immediately in contact with them. Servpro management followed that conversation up with the customer the following morning 8/1 shortly after this complaint was filed.Management has since made a site visit to the home to inspect the work performed and speak with the customer in person. ********************** management in currently in contact with the customer and working towards a resolution to their concerns. That said, Servpro does dispute all complaints made by the customer as our documentation shows that our crews followed the standard of care for the work performed and communicated with them as needed throughout the project.Initial Complaint
06/24/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I used ServPro of North Atlanta for the restoration service due to a water leak from the A/C unit in the Attic. The crew arrived on time, installed the fans and did the necessary clean up. One of the crew members named ******************* promised me that the total cost of service will not go beyond $1,200 and he will see if he could bring down the total cost since I am paying 100% of the cost out of pocket. Fast forward after 3 day when the fans were removed, I called the ServPro office for the final cost and *********************** from the billing department told me to wait for a couple of days and promised to discuss the charges with me before charging my credit card. The next day on 06/17/22 I saw a charge of $ ******** on the card by ServPro which is $295.12 above the amount I was promised. Spoke to *********************** about being overcharged and she told me to look into it but since then I haven't heard back from her after following up with multiple calls, voice mails and emails. ******************* who initially promised me $1,200 is not answering his phone either. This company is running a scam by committing a reasonable cost initially and later overcharging. Please don't use ServPro if you don't want to get ripped off!Business response
08/16/2023
Servpro has contacted the Customer and discussed his concerns. ******************* spoke to the customer on 8/16/23. We apologized for nobody calling him back or responding to his email. **************** will forward me the email later today that he sent to our office. I will research why we did not respond and handle internally. In the meantime, we agreed to refund **************** $295.12 that was charged over the original estimate. The customer agrees of the refund amount.Customer response
08/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.