![Not BBB accredited](https://m.bbb.org/terminuscontent/dist/img/non-ab-icon__300w.png?tx=w_120)
ComplaintsforJireh Flooring, LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
In May of 2022 I agreed to have the floors done in my home by this company. Initially I was told there is a 1 year warranty on the install and a warranty on the flooring materials. I was expecting a good experience with company but that is not what has transpired. I have paid $7,337.00 and I am not satisfied with some things such as a defective floor board being installed initially. There was some damaged that I caused and the owner attempted to correct it with a maker that did not work and only made it worse. At that time, the owner agreed to replace the boards when she returned from her vacation. So without finishing the job the owner left and went on vacation. Upon her return she cane back to correct any issues and do caulking. She did replace some boards but the caulking done is sloppy and needs to be redone. I painted before the floor install and the baseboards were also damaged from the hammering of the shoe mold that was installed. The defective board in question is clearly visible and should be replaced as well.When these issues came up on 7/5/2022 as the owner was at my home to finish the job, there was a conversation about what still needed to be done. At that time, the owner told me me to keep what was owed to her which was approximately $700.00 and abruptly walked out of my home.While at my home my driveway was damaged with some type of substance and the owner was aware of this as well.After this incident I reached out to the owner to ask her about the 1 year warranty that we discussed in the beginning and was told not to contact her anymore. I am entitled to my 1 year warranty as well as the warranty for the materials should something have to be addressed in the future. This owners behavior has been totally unprofessional and as a consumer I am demanding a resolution.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.