ComplaintsforEdible Arrangements

• Initial Complaint

  02/18/2024

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  On 2/4/24 I ordered and paid for an arrangement to be delivered on February 14. The order was never fulfilled nor delivered. I have had zero communication from the business. I have left them two voicemails and did an online complaint. However, I have yet to hear from anybody. But I was charged on my credit card and still have NO order. Not only have they been unresponsive, and unprofessional, they ruined a gift for someone special.

• Initial Complaint

  02/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I placed an order for an edible arrangement to be delivered on *********** day. I placed this order on February 8, 2024. The order had been received and I personally confirmed that with the store. The 14th of February has passed, and the arrangement was never delivered. I paid an extra fee to have it delivered at the request of the store. I believe it was an extra $12.99 for the Wednesday delivery. The arrangement never came, I never received a call, text, or email informing me that there was going to be a delay. I checked the order tracking and that states that the arrangement had not even been made. The arrangements are expensive anyway, so to have this along with the expense is ridiculous. I tried calling the store several times and there's no answer. I have been leaving message after message with no return calls. If they are understaffed, then they should let the consumers know so they can decide if they want to give this company their business or not. I want a perfect arrangement delivered, and I want my money back for the extra delivery charge. I want these people listed with the BBB as a bad company. I just read their reviews, and this is an ongoing problem. Why is this company still being allowed to treat consumers this way, and why hasn't anyone done anything about it. I can't get hold of a corporate number or anything. This is outrageous and I am also reported this to the news outlet. Consumers should not be treated this way. This should not be allowed.

• Initial Complaint

  05/17/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I ordered a gift for Mother's Day on May 2, 2023. I thought that would give this company plenty of time to ship my order. It was promised May 13 (that didn't happen), then they promised May 17 (that didn't happen). I next asked for a refund (that didn't happen). I have called both (702) ******* number and (877) toll free number and both go to the same menu. Every time I hit #2 or #3 to speak with a representative, the line goes dead. My mom just got out of the hospital last week and I wanted her to get something nice and sweet. All I got was NOTHING!!!

• Initial Complaint

  10/25/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On Friday October 8, 2021, I ordered some fruit from Edible Arrangements located at 1923 Peachtree Road, Atlanta, GA 30309 to have delivered to a relative. The order number of WXXXXXXXXXX-X. My relative stated the fruit were bad. She filed a complaint on October 17, 2021 and I have heard nothing from the business in reference to this matter. I would like a refund as I desire to order nothing else from this company. No a gift card is not acceptable.

  Business response

  11/23/2021

  Business Response /* (1000, 8, 2021/11/08) */ This order was placed by the customer via web on 10/8/21 @ 10:44PM to be delivered to recipient on 10/11/21 at Piedmont Hospital. This order was produced and successfully delivered on 10/11/21 @ 10:40AM. Please see attached proof of deliver photo that was emailed to customer. Seven (7) days later, On 10/18/2021 at 11:39AM, the customer filed a complaint with our corporate office (Case #XXXXXXX) in reference to quality of fruit issues. Customer requested a second order. On 10/18/2021 @ 5:19Pm, the store manager responded to case case opened-that the order was produced and successfully delivered to the hospital as requested by the customer. No re-delivery or refund will be approved. Reason- quality of fruit complaint not within 48 hours of receiving. It was received a week later. We receive fresh produce daily and inspect it rigorously as per our company policy. All order receive instructions on how to refrigerate store and enjoy our product. Consumer Response /* (3000, 10, 2021/11/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) The recipient for the order I placed called me after she was released from the hospital and Thanked me for the order and also informed me about her experience for this order. I received an email once she filed the complaint however never heard from the business. There are no such policies listed on their website. Business Response /* (4000, 15, 2021/11/19) */ We place a safety sticker on all order with details of how to consume and/or store. As well as other information-such as allergies. On our website, its specifically states under FAQ's that all fruit should be consumed and enjoyed immediately upon receipt (24 hours). No other action will be taken in regards to this order or customer.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩