Business ProfileforCarl M Williams Funeral Directors, Inc

On Tuesday, January 31, 2023, I paid $350.00 to the said funeral home to receive virtual service (live stream service). My brother is in a Georgia State Prison and his fiance passed away, he was not able to attend the services. The monies were paid for the services which were scheduled on Friday, February 3, 2023. We received a phone call from the prison (******* *********************** *************** during and after the services stating that the live feed was not working and it was buffering very badly. After the burial was completed I approached ********, the funeral director, and informed him about my issue, he stated that the feed was fine at the chapel; which was not paid for the people to view at the chapel only my brother at the prison. He then stated that he would have to reach out to the videographer to find out what happened and he would give us a callback. I contacted ******************** on Tuesday, February 7, 2023, and spoke with ****** and explained in detail about this matter, he stated ******************** would be the person responsible to resolve the matter he wasn't in and he would give him the message. As of today, Friday, February 10, 2023, I did not receive a phone call back from this establishment. My wife (**************************************) reached out to ******************** to inquire follow up with the videographer, he told my wife that he still needed to contact the videographer concerning the matter and asked if we were expecting our money back. My wife stated that something needed to be done because we did not receive the services (he wasn't able to view the live stream of his fiance) that we paid for, again he kept saying he would contact the videographer and give us a callback. This establishment does not seem to be concerned about our issue and keeps saying things just to get rid of us.