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ComplaintsforEsright
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Complaint Details
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Initial Complaint
06/29/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- BBB unable to locate business
07-2020 PAID ****** DOLLARS POOR WORKMANSHIP ,CONTACTED COMPANY SINCE DAY ONE NO RESPONSE SAID IT WAS OUT OF WARRANTY I DON'T THINK PAYING THAT MUCH THE ***** SHOULD BE FALLING APART WHEN I AM THE ONLY ONE USING IT THANK YOUInitial Complaint
03/17/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I purchased the AECOJOY 7 Piece Patio PE Rattan Wicker Sofa Set, Outdoor Sectional Conversation Furniture Chair Set with Cushions and Table, Black from Esright through Amazon on 3/10/22 and the first 3 boxes were delivered on 3/13/22 and the last box was delivered on 3/14/22. After receiving the boxes I noticed one box was Adjustable Bar Stools instead of pieces for the sectional I had ordered.I reached out to the company, I sent several photos of what I had received as well as a detailed log of all the pieces. They responded back asking me for more pictures of the box, so I drove back to the house and took those photos.The next day they asked me to drive back and take more photos, some of which I cant physically take because the layout of their sku stickers werent in the format they were looking for.Finally they agreed to ship me the missing package. But after agreeing to it, they came back and asked for more pictures of the exact same items I have already sent them.At this point I believe they have no intention in mailing me the missing pieces, and plan on having me run circles and jump through hoops until I give up and accept the fact Im not getting those pieces.I need help from someone in getting this resolved, and make sure this doesnt happen to anyone else.
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BBB Rating & Accreditation
This business is not BBB Accredited
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
4099 Old Dixie Hwy Bldg 2 Suite 400
Atlanta, GA 30354
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.