Customer ReviewsforHavertys Furniture Company

absolute worst customer service you could have no matter what kind of warranty you get or need. should have known from the get go when we had four different sales people hound us while in the store! our furniture literally came apart and no warranty covers it and all they said was "nothing we can do about you being uncomfortable on the furniture'

Horrible furniture. Cheap wood and sales like very good quality I bought a breakfast table with 4 chair. My son 12 years old seat on a chair and broke. 11 months later another one broke and because I call 2 months later and they said warranty was expired but I have a pic on the month was still under warranty. I WILL NEVER BUY FROM HAVERTYS

BUYERS BEWARE - Haverty's would love to rip you off! We were repeat customers and ordered a sectional that immediately began to deteriorate. After purchasing the guardsman warranty along with the furniture, we submitted a claim as each one of the cushions began splitting at the seams after less than a year. The warranty program tried to blame it on "normal wear & tear" but eventually admitted it was a manufacturers defect and Haverty's would need to replace the defective parts. This was over a year ago. Since then, we've been waiting for cushion casings to be shipped for over 7 months while the furniture continues to fall apart. The couch looks terrible, was clearly manufactured poorly, and Haverty's continues to give us the runaround. They're unhelpful, overpriced, poor quality, and they've proven finally that they just don't care once they have your money. If you value your money, time, and any sort of respect, we highly recommend shopping elsewhere. Would give 0 stars if I could.

I purchased $10,000 worth of furniture from Havertys and found that the sofa had a place where the seam has come apart from the cushion in just over 1 year. When I called to get service on it, since it was under warranty, I noticed that our new end table as well was chipped at the corner where the veneer (cheaper than I thought it was) was pulling back. We take good care of our furniture so this was quite the surprise. I called, and we are 32 days outside of the one year warranty, and with the thanksgiving holiday and then Christmas I didn't have time to call until now. Had I called at the time it would have been just 10 days outside of the warranty period. Nevertheless they offered to send a technician out for a $100 visit to repair it. They said that they could not cover it or send someone to look at it for free because I'm outside the one year. This is disappointing on two levels - that their furniture is so cheaply made and that they don't stand behind their products, as well as that they would charge such a high price for a defective product just to come look at it. I will NOT buy furniture from them again and will make sure to tell others.

Do NOT buy from Haverty's. They talk a good game, but their furniture is c*** We are also repeat customers and purchased a table about 10 years ago and it is doing fine. The 2 couches we bought from them however, are absolute crap!! They are leather and the leather is coming off in spots and the couch is sagging. We spent over $3 THOUSAND for pieces of crap!!! We bought 2 of the same exact couches at the same exact time and they are already falling apart. We have only had them for 1 year and 7 months. I am blown away that 1 couch costing over 3 Grand can already be falling apart and wearing down. For that kind of money, these should easily last 10 years. Called to talk to customer service. They don't care. She kindly let me know that the manufacturer warranty is only good for 1 year. 1 year!!!! What a joke. We will never go back to Haverty's or recommend them.

I purchased a love seat and recliner from these people. I was told it was all real leather, in a year and a half I discovered parts are faux leather. A part on the side wore down to a under fabric . I called the store with no good results. I was a repeat customer, o wont make that mistake again. Not very honest no customer sadifaction.

We purchased two recliners for $1300 each, only to have one start to break down less than a year after purchase. Was told my purchase was no longer covered by warranty. Dont waste your money on their products.

their guardsmen guarantee is a sham. They hide behind this poor guarantee instead of fixing and making right what a decent company would do. They make it impossible to talk to a person in leadership and hide behind an ineffective customer (no) service email portal. I would love to be BE ABLE TALK TO A PERSON THAT IS REALY INVESTED IN THE COMPANYS SUCCESS.

My furniture is okay, but they push Guardsman warranties which do nothing. Haverty's has NO integrity by pushing this company, and they push it hard. My recliner stopped working, in the reclined position, around the first of June 2023. I filed a claim on June 7, 2023. The service rep showed up a couple of weeks later and said I need a new motor. He ordered it right then. After a month I called to get the status and was told the part was never ordered. They ordered it then and told me to notify them when the part showed up. It is now October 4th and my chair is still not fixed and the part has never shown up. 4 months with a recliner stuck in the reclined position. A birthday party, a gender reveal party, company for a week, and several guests over the summer with a broken chair. Their customer service is horrible and the warranty is useless, yet Haverty's pushes it.

After spending 40k dollars at Havertys in ********** **, customer service is giving me the run around. The ***** ****** reclining sectional broke and was exchanged once and now it has broken again. I am waiting to hear from them about getting it fixed but no one knows how long it will take or when they will be available to come out to fix it. They tell me its a process.Hating Havertys at this point